1 / 5CMS Care Compare
Reviews for Gaymont Care and Rehabilitation are sharply divided: several families describe serious lapses in basic care and communication, while others—including a hospice family—describe compassionate, attentive staff. One reviewer suggested the high overall star rating may not reflect recent experiences, since many older reviews were brief five-star ratings with no comments.
AI-generated from reviews and community data.
Gaymont Care and Rehabilitation is a senior living community in Norwalk, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.6 out of 5 across 95 reviews.
Gaymont Care and Rehabilitation is a skilled nursing and long-term care facility in Norwalk, Ohio, with a licensed capacity of 88 residents. The community also serves hospice patients and offers rehabilitation services.
Families consistently praise individual staff members by name, therapists, nurses, aides, dietary and housekeeping teams, describing them as caring, kind, and going beyond typical duties. Several families highlighted attentive end-of-life care, with one noting the staff brought in comfort items and checked frequently during their mother's final days. Multiple reviews emphasized that both residents and visiting family members were treated warmly and made to feel at home. The dietary team received specific mention for taking time to explain care plans and nutrition support.
Concerns raised in lower-rated reviews centered on response times to call lights and medication administration delays. A few families reported issues during specific stays, including concerns about supervision and medication management. One family wrote that staff were "kind, courteous, helpful and...loving towards my family."
Gaymont holds a 4.6 out of 5 rating across 95 reviews on Google, reflecting notably divided experiences among families.
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Help Me Choose4.6overall · 95 ratings combined
4.6★ on Google (95)
Ethan Wood
Nov 2025
Im cuŕently staying here while my mother recovers from sugery because I can no longer walk dye to isseues i had un dergoing a fairly badic cranial sirjury That i had an anurism during. And they had to go back ib when i didnt wake up and remove a resection of ny skull and brain so that i wouldn't bleed my brain. Against ny skullsibce then i have not been able to use. Any of my left side......
Christopher Noonan
Jan 2025
My mother was there. And the communication with them is next to none. And try calling just to getva machine 24/7. Not to mention my mom's call button was never on her and across the room. This is a HORRIBLE place to send a loved one. I'd strongly advise in finding another place. This place should be shut down in my opinion!!!!
alexis roberts
Oct 2024
My great aunt has been in here for a little while now and let me just say it’s been terrible. My aunt has to press her call light to ask for her medicine that she has set time to take them. They take forever to answer call lights. Yesterday my aunt pressed the call light to go to the bathroom and came in asked her what she needed and said they would be right back an hour later they still never came back so she had to press the call light again. My aunt is a two person addict and there was one lady in here taking her to the bathroom. The housekeeping sucks as well they used that same rag for the entire bathroom the toilet sink rails everything and didn’t even clean the inside of the toilet they got a new rag for her table but didn’t even clean her entire table. Not to mention the first day she got here they put her oxygen on her but never even turned it on untill me and my mom noticed 4 hours later that her oxygen is off unbelievable
James Fulton
May 2024
Very professional staff who made us comfortable as we checked my dad into the facility. They made the process as easy as possible.
Tammy Moses
Mar 2024
I want to start with the positive regarding my Mom's recent 4 week stay at the Gaymont. When I voiced my concerns regarding my Mom's care, Kate (admissions) and Ashley (administration) took my concerns seriously. Ashley listened to my Mother and did her best to ensure changes were made. My Mom loved Robin and Kay in rehabilitation, as well as day staff members Anthony and Evan. There were others that were very kind to her as well...apologize for not having their names. There are several members of this staff that are clearly passionate about caring for others, I so appreciate what they did for my Mother. I do not blame the staff at this facility. I believe they forced to adhere to an unreasonable budget, are extremely short staffed and probably underpaid as well. Now for the negative. This is not a 4.9 star facility, 2 at best. The positive reviews are years old and many of them gave '5 star' only and left no comments. I recognized one of the staff members names as leaving one of these reviews. I believe corporate/staff members were instructed to leave '5 Star' reviews to artificially inflate their star status. Call buttons went unanswered for 30-60 minutes, my Mom slept on soiled sheets for 10 days, they changed after I complained. The attendants that changed were rude and upset for having to do so. Mom would make a request for an item and the majority of the time they would forget to bring to her. Food was terrible, overcooked, mushy vegetables, often received the same thing, sometimes twice a day (peanut butter/jelly sandwiches). They are definitely doing a good job at managing food costs. She repeatedly told staff she did not like oatmeal, they brought it to her most days. I imagine anyone that stays here does lose weight, which could be a positive. When she complained one day of being cold they brought her a sheet. A evening staff member wanted to give her a bath on the toilet at midnight and when my Mom told her no she said 'don't yell at me, I am never going to talk to you again.' When she asked for an ice bag for her leg pain another evening staff member said 'do you really need that?' I could go on. When my brother picked her up to take her home last week he said 'you are never going back there, not only because of the treatment received but because of the stench of feces and urine' When my Dad was ill he stayed at a facility in Sandusky that was wonderful and unfortunately no longer in business. Maybe they were not willing to comprise quality care making it no longer profitable forcing them to close. I have been in the hospitality business for almost 40 years. I now have a corporate job and take comments from our guests very seriously, our guests pay my salary. I hope that someone at Providence Heathcare Management takes my comments seriously and takes action, you have unhappy staff members and residents at Gaymont Care and Rehabilitation. I am positive that nobody on your corporate team would put a loved one in this facility.
4 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected May 20, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Have properly located and lighted "Exit" signs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Install properly constructed windows in hallway walls or doors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 18, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Meet requirements for the use of electrical equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 3, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2022
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2022
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Severity B of L: potential for minimal harm, patternCorrected Jan 3, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Have horizontal exits used in accordance with safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2019
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2019
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2019
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Gaymont Care and Rehabilitation offers Skilled Nursing / Long Term Care.
Gaymont Care and Rehabilitation is located at 66 Norwood Ave in Norwalk, Ohio.
Reviews for Gaymont Care and Rehabilitation are sharply divided: several families describe serious lapses in basic care and communication, while others—including a hospice family—describe compassionate, attentive staff. One reviewer suggested the high overall star rating may not reflect recent experiences, since many older reviews were brief five-star ratings with no comments.
Gaymont Care and Rehabilitation had 4 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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