MyLivingChoice

The Willows at Bellevue

101 Auxiliary Drive

4.2(49 ratings)

The Willows at Bellevue, photo 11 / 5

Quick Facts

Total units
60
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
60
Continuum of care on one campus
Independent living, assisted living, memory care, skilled nursing
Adult day services offered
On-site adult day services program
Short-term respite stays available
Short-term stays offered, per reviewer experience

What Families Think

Reviewers consistently praise the warmth and compassion of caregiving staff, with several families describing the community as feeling like an extension of home. A few reviews note inconsistent staff quality and slower response times, and one reviewer cautioned that it may not be the best fit for residents needing extensive assistance.

The Good

  • Staff described as compassionate and attentive
  • Families feel welcomed during visits
  • Residents described as happy and thriving
  • Campus described as beautiful and homelike
  • Short-term stay option available

The Bad

  • One reviewer noted a few staff who 'need to go'
  • One report of slow call-light response for a new resident
  • One reviewer felt it's not ideal for residents needing heavy assistance

AI-generated from reviews and community data.

The Willows at Bellevue is a senior living community in Bellevue, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 49 reviews.

About The Willows at Bellevue

The Willows at Bellevue is a 60-bed skilled nursing and long-term care facility in Bellevue, Ohio. It serves residents recovering from hospitalization and those requiring ongoing medical care.

Family feedback reveals a mixed picture. Several families praise individual staff members, nurses, aides, and especially the social director, for compassionate, attentive care and genuine connection with residents. Activities and outings are frequently highlighted as plentiful and well-organized, with families noting community breakfasts, entertainment, and field trips. However, other families report significant challenges: inconsistent staff responsiveness, poor communication from the facility to families, lost clothing and personal items, and difficulty reaching staff by phone. One family wrote, "communication is NOT their strong suit." A few reviewers noted quality declined over time, with concerns about food temperature and delayed care.

The facility holds a 4.2 out of 5 rating based on 49 Google reviews. Experiences appear highly dependent on which staff members are involved in a resident's care, and family satisfaction ranges from very positive to deeply disappointed.

Types of Care at The Willows at Bellevue

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Willows at Bellevue

4.2overall · 49 ratings combined

4.2★ on Google (49)

Susan Ruthburt

Apr 2026

via Google

My mom Just got admitted yesterday and I was not impressed at all with the time it took to answer my mom’s call light… She had 2 aids and a nurse and not one of them would help help her get salt and pepper or a menu. Another aid came in and asked what was needed and assured me she would be right back with the salt and pepper and my dinner menu. About 5 minutes later she was back with salt and pepper, a few snacks, and a menu. I felt my mom was finally getting the care she needed. The aid sat with my mom and helped her fill out her menu and explained the meal process to her. I want to say her name was Renee, I’m not sure but I was very impressed. Especially after a rough start.

Vickie Aldrich

Apr 2026

via Google

It is beautiful there. They have some exceptional personal then there are a few that need to go. The place is better than the average nursing home. Not a good place for sick or residents that need a lot of assistance.

Sarah jones

Feb 2026

via Google

My brother has been at the willows for the last few months and everytime I visit he’s constantly in Awh about his aid Renee. He said not only is she so compassionate and gentle with the care she provides she sits and talks and actually gets to know him. You do not see this a lot anymore with the younger generation. If everyone in healthcare took the time and effort to care for the elderly like she does nursing homes would not have a bad name. I always feel so comfortable leaving when I see her on.

Kelli Williamson

Dec 2025

via Google

They are way overrated because all they do is yell at you give your information out to anyone without asking the patient's permission. I will never go back to the Willows nursing homes / therapy

Barbara Bores

Dec 2025

via Google

My husband is currently at The Willows. The compassion and love provided is just like home. I feel blessed to have him safe and happy. There are so many fun things to do. I have also had a few short term stays and am very happy with the campus.

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Government Inspection History

3 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2025Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

Feb 2, 2023Fire Safety StandardHealth Standard14 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2023

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023

Dec 28, 2019Fire Safety StandardHealth Standard10 citations
  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Establish an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2020

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2020

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Willows at Bellevue offer?

The Willows at Bellevue offers Skilled Nursing / Long Term Care.

Where is The Willows at Bellevue located?

The Willows at Bellevue is located at 101 Auxiliary Drive in Bellevue, Ohio.

What do families say about The Willows at Bellevue?

Reviewers consistently praise the warmth and compassion of caregiving staff, with several families describing the community as feeling like an extension of home. A few reviews note inconsistent staff quality and slower response times, and one reviewer cautioned that it may not be the best fit for residents needing extensive assistance.

How did The Willows at Bellevue do on recent health and safety inspections?

The Willows at Bellevue had 3 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Willows at Bellevue?

Submit the Request Information form on this page to connect with The Willows at Bellevue and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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