MyLivingChoice

The Willows at Tiffin

410 Fair Lane

4.2(66 ratings)· Tiffin average: 4.5

The Willows at Tiffin, photo 11 / 5

Quick Facts

Total units
67
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
67
Care continuum on campus
Offers independent living, assisted living, and skilled nursing
On-site therapy services
Inpatient and outpatient physical/occupational therapy available
End-of-life care support
Staff supported comfortable, dignified hospice-level care

What Families Think

Most reviewers describe The Willows at Tiffin as a warm, well-run skilled nursing and rehabilitation community where staff treat residents like family, therapy helps people regain mobility, and even end-of-life care was handled with dignity. One detailed negative review, however, raised concerns about billing focus, slow response times, and unhelpful communication from the social worker.

The Good

  • Staff repeatedly described as warm, caring, and respectful
  • Physical/occupational therapy team praised by multiple reviewers
  • Meals frequently described as delicious
  • Facility described as clean and well-kept
  • Staff supported a comfortable, dignified end-of-life stay

The Bad

  • One report of billing focus overshadowing patient care
  • One report of slow nurse response times for assistance
  • One report of dismissive, unempathetic communication from social worker

AI-generated from reviews and community data.

The Willows at Tiffin is a senior living community in Tiffin, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 66 reviews.

About The Willows at Tiffin

The Willows at Tiffin is a skilled nursing and long-term care facility with a licensed capacity of 67 residents in Tiffin, Ohio. It serves patients recovering from acute illness or injury as well as those requiring ongoing residential care.

Families consistently praise the staff's warmth and attentiveness across reviews. Patients recovering from serious conditions, sepsis, fractures, nerve pain, traumatic brain injury, report receiving strong physical and occupational therapy support. One family wrote, "the personnel was extraordinarily wonderful, they treated him with respect." Admissions staff are noted for careful attention to medical details and insurance paperwork. The facility itself is described as clean and comfortable, with meal quality highlighted in multiple reviews. Activities appear varied, from structured programming to accommodations for personal commitments like Zoom calls. Several families mention staff treating residents "like family," including compassionate end-of-life care.

Two negative reviews raised concerns about insurance-related guidance and discharge decisions made primarily on billing timelines rather than medical readiness, contrasting sharply with the predominant positive feedback. The facility holds a 4.2 out of 5 rating across 66 reviews.

Types of Care at The Willows at Tiffin

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Willows at Tiffin

4.2overall · 66 ratings combined

4.2★ on Google (66)

Jerome Schmidt

May 2026

via Google

In Jan 26 I was treated for extreme nerve pain and could not walk. After three days I was transferred to the Willows in Tiffin. I had never been in rehab. I was wheelchair bound and had to be assisted from bed to hygiene and dressing. The staff was excellent, the room was very clean and comfortable. They even made schedule changes so I could continue attending Zoom meetings. Nurses were knowledgeable and pleasant. Dietary staff was great at making changes when I needed something “special”. The rehab folks were able to rehabilitate me so I could walk after six weeks and then continued my care with Ten weeks of out patient occupational therapy. Very good results and nice people.!

Anthony Paulus

May 2026

via Google

I had a wonderful experience at The Willows at Tiffin .The food was excellent and I loved being able to have ice cream whenever I wanted .The staff were so friendly and the therapy is top notch.

Alyssa Tagliapietra

Feb 2026

via Google

I would not recommend this facility based of the experience with my fathers care. Unfortunately, it has felt like primary focus is on billing rather then patient well-being. When insurance issues arose, there was little to no guidance or assistance offered. Instead of trying to help us navigate the situation, we were left trying to resolve on our own during an already extremely stressful time. There have also been consistent concerns about response times. When my father needed assistance, nurses have taken an unreasonably long time to respond which is extremely concerning in an assisted living setting where residents depend on ASSISTANCE! Additionally, interactions with the social worker have been very disappointing. Communication has felt dismissive and lacking empathy, which only adds to the stress families already face when a loved one is in care. I understand healthcare facilities can be busy, but compassion should be a main priority and sadly that was not our experience here.

Tami Honse

Feb 2026

via Google

My mom came to The Willows in November when we were no longer able to care for her at home. The staff gave her 11 weeks of amazing care and helped her to die comfortably and with dignity. During the short time we were there we were so pleased with every aspect of her care, the facility itself, activities, and most importantly the staff. They sincerely treated my mother (and us) like family. The aides, nurses, dietary staff, housekeepers, and administrators are all worth their weight in gold. We have had stays in multiple nursing homes over the years and The Willows in Tiffin is superior to all of them. I would highly recommend this facility.

Sara Wax

Feb 2026

via Google

Just wanted to share our great experience at the Willows in Tiffin. My husband was at Saint Vincent in Toledo for 10 days and then was transferred to another facility which we were disappointed in and then he came to the Willows.😍😍😍😍😍 What a difference😊 he was there from January 9 until February 20. The personnel was extraordinarily wonderful, they treated him with respect and really tried to get him back on his feet as soon as possible. He loved the activities, the food, the people both in rehab, residence living and personnel. He probably would’ve liked to have stayed lol but we needed to get back in the swing of things at home.!! We are so glad he is home. Again thank you everyone at the Willows keep up the good work, you can tell your employees like to work there it’s just not a job. Sara Wax and family

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Government Inspection History

3 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 20, 2025Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 9, 2025

Mar 23, 2023Fire Safety StandardHealth Standard7 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

Dec 11, 2019Fire Safety StandardHealth StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Willows at Tiffin offer?

The Willows at Tiffin offers Skilled Nursing / Long Term Care.

Where is The Willows at Tiffin located?

The Willows at Tiffin is located at 410 Fair Lane in Tiffin, Ohio.

What do families say about The Willows at Tiffin?

Most reviewers describe The Willows at Tiffin as a warm, well-run skilled nursing and rehabilitation community where staff treat residents like family, therapy helps people regain mobility, and even end-of-life care was handled with dignity. One detailed negative review, however, raised concerns about billing focus, slow response times, and unhelpful communication from the social worker.

How did The Willows at Tiffin do on recent health and safety inspections?

The Willows at Tiffin had 3 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Willows at Tiffin?

Submit the Request Information form on this page to connect with The Willows at Tiffin and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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