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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for JAG Healthcare Shelby are sharply divided, with several one-star accounts describing serious care and communication problems alongside a single five-star review praising staff warmth. With only 6 Google reviews total, families should treat this as a limited but concerning sample and investigate directly before making a decision.
AI-generated from reviews and community data.
JAG Healthcare Shelby is a senior living community in Shelby, Ohio offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.0 out of 5 across 6 reviews.
JAG Healthcare Shelby is a skilled nursing and long-term care community in Shelby, Ohio, licensed for up to 45 residents. The facility is Medicare and Medicaid certified and holds a 5-star overall rating from the Centers for Medicare and Medicaid Services.
The community offers 24-hour staffing, medication management by nurses, on-site RN care, dietary accommodations, housekeeping, laundry service, an emergency call system, and wheelchair accessibility. It is operated as a for-profit corporation.
Reviewers offered sharply divergent accounts of the facility. Some praised the staff's attentiveness and described a family-like environment where caregivers across departments support residents' daily needs. Others raised concerns about staff responsiveness, consistency, and the quality of medical oversight and care practices.
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Help Me Choose3overall · 6 ratings combined
3★ on Google (6)
krystina ehrlich
Feb 2024
I see how much love and nurture the staff provides for the residents. The staff is the backbone of the facility, from house keeping. To stna's, to dietary, to nurses, to the administration. They all support a vital role in the residents day to day lives. This is a family, it is a corkey, fun family and I'm so glad to be apart of it.
Deborah Hooker
Sep 2023
I wish there was a star for 0 versus the lowest rating being a 1 that you can give these people. The service, knowledge of care, the mistreatment of elderly persons an the abuse of prescription medication that's being issued to residence without a licensed physician consent. The nursing staff interjects Adult mistreatment, starvation tactics by placing the elderly persons on liquids diets rather than giving them real foods just so the staff wouldn't have to prepare meals each day. This makes those poor elderly persons become incompetent ,confused,disillusional and weakend an eventually become drug dependent on a misprescribed medication that they shouldn't even be taking because THERE IS NO DOCTOR ON STAFF NOR IN THE BUILDING to make ANY diagnosis of any elderl persons condition. Over medicating the elderly patients just so the nurses would have a easier night bed sores and rashes are the result. THERE IS NO NURSE LOG FOR NURSE SHIFTS CHANGES there's nothing for them to go by from the prior shift of how the patient did or how their day was NO log of what medicines had been given nor how many times THAT SAME DAY that the patient has ALREADY had their doses. So, each nurse comes in for their shift and immediately gives the patient the same medication they have been getting on each shift several times that day .These elderly persons become mummy like and non-responsive. This causes over dose an heart failure. The elderly are able to fall out of their beds an lay on the floor for hours with no medical attention and no staff assistance. Body bruising an unexplained injuries all of this while your think your loved one is in good hands. Please , if your family member has been acting different or doing poorly please get them out of this facility before they have a untimely demise. Look closely ask questions an make sure your elderly family member is safe. THIS IS MY -⭐ RATING
Latanya Crawford
Mar 2023
The staff is terrible.
Erika Penn
Oct 2021
Staff seems to do what they want getting ahold of anyone is process within its self ive called six times in a row with no answer this place is a revolving door with its employees just very unacceptable
3 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have restrictions on the use of highly flammable decorations.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 20, 2025
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 20, 2025
Ensure each resident receives an accurate assessment.
Severity B of L: potential for minimal harm, patternCorrected Jan 20, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Have properly installed electrical wiring and gas equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2023
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2023
Have restrictions on the use of portable space heaters.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2021
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
JAG Healthcare Shelby offers Skilled Nursing / Long Term Care.
JAG Healthcare Shelby is located at 100 Rogers Lane in Shelby, Ohio.
Reviews for JAG Healthcare Shelby are sharply divided, with several one-star accounts describing serious care and communication problems alongside a single five-star review praising staff warmth. With only 6 Google reviews total, families should treat this as a limited but concerning sample and investigate directly before making a decision.
JAG Healthcare Shelby had 3 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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