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Willow Woods Rehabilitation and Nursing Center

9625 Market Street

3.1(24 ratings)· North Lima average: 3.8

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Quick Facts

Total units
85
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
85
Prior name
Formerly operated as Ivy Woods

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Willow Woods (formerly known as Ivy Woods) is a skilled nursing and long-term care facility in North Lima, Ohio, with a 3.1 out of 5 Google rating from 24 reviews. Most reviewers describe serious concerns about staffing responsiveness, food quality, and follow-up on falls or medical needs, while a few singled out specific nurses for excellent care.

What reviewers praise

  • Specific nurses (Patricia, Pierce, Nicole) praised by name
  • Provides skilled nursing and long-term care services
  • One reviewer noted a nurse helped access needed medications

What reviewers flag

  • Multiple reports of long waits for call-light response, 30+ minutes
  • Several reviewers describe unreturned phone calls from nursing and admissions staff
  • Reports of poor food quality and small portions
  • One detailed report of a fall not properly evaluated for injury

AI-generated from reviews and community data.

Willow Woods Rehabilitation and Nursing Center is a senior living community in North Lima, Ohio offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.1 out of 5 across 24 reviews.

About Willow Woods Rehabilitation and Nursing Center

Willow Woods Rehabilitation and Nursing Center is a skilled nursing and long-term care facility in North Lima, Ohio, licensed for up to 85 residents. It is Medicare and Medicaid certified and operates as a for-profit limited liability company. The facility maintains 24-hour staffing, an on-site registered nurse, medication management, an emergency call system, and wheelchair accessibility.

The facility holds a 3-star overall rating from the Centers for Medicare and Medicaid Services. Reviews are mixed. Some reviewers reported significant concerns about responsiveness to calls, food portions, basic supplies and maintenance, and medication availability. Others praised individual nursing staff. Reviewers described inconsistent experiences with communication, cleanliness, and daily care.

Types of Care at Willow Woods Rehabilitation and Nursing Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Willow Woods Rehabilitation and Nursing Center

3.1overall · 24 ratings combined

3.1★ on Google (24)

Heather B

Apr 2026

via Google ↗

Used my insurance until the DAY it expired, a Sat. Left me to have no choice but to go to a homeless shelter. Needed LIFE saving meds that weren't available to me! 1 caring nurse helped me by giving me the meds in my lockbox. This was nearly 2 yrs ago & following up w Caresource about the claim I made, today heard it was for another place in Cinn! People were neglected here. Dirty showers, screaming & crying or those lucky to be doped up & that out of it weren't tended too. Believe staff has changed & new management, curious to hear. Worse supposed nursing students, hired it seemed week 2 of schooling. Were 2 awesome nurses there, Nicole being 1. Otherwise terrible food, not even nutritious. Bed sores & sadness pervade those halls. RESCUE YR LOVED ONE, DONT BUY THE FAKE CARE. They don't care! Also couldn't even have MY daughter hang out w her mom for a while, staff suddenly was around. Night time is the worst. People wait in beds hours (!) until a nurse working the entire bldg comes around. The place could be on fire and I'm telling you no one would know. Several staff had 🚬 breaks every 30 min then I'd hear clients being cursed @ for interrupting them. 😭 THIS PLACE SHOULD BE CLOSED DOWN ALREADY!

Robert Ahrens

Mar 2026

via Google ↗

I went through this with my father when he was in a rehab. but at least I was close enough that I could bring him supplies. My brother is at Willow Woods. The food portions are not enough, he says there is no butter for the bread and they have been out of coffee for three days, and there is no shower curtain in his room so the water gets on the floor. I would think that is a safety issue. Can y'all do what your supposed to do and take care of the patients.

Karima Bachir

Nov 2025

via Google ↗

Patricia .pierce .Nicole best nurses i see on my life i have 7 years with meds delivering this 3 nurses the best

Caroline Kasper

Aug 2025

via Google ↗

THE WORST NURSING HOME EVER If I could give this dump negative stars I would. They are beyond disrespectful, and the idiots managing this place have no sense of responsibility or ownership AT ALL. Should be shut down and the dumbasses managing this place should be fired and charged with criminal negligence.

Cheryl Marino

May 2025

via Google ↗

THIS FACILITY IS A DUMP! A HORRIBLE experience for my family member. My family went there for short term rehab. They NEVER answer their phones when you call, so you leave a message and they never return your calls. I left messages for Director of Nursing, Jerika, Director of Admissions, Willow, for the Doctor Volino, AND NO ONE EVER returned my calls. You have to YELL for water when someone passes by your room because you wait over 30 minutes for them to answer your call light. The food is horrible, hot dogs and bologna sandwiches- lucky if you get 1 pc of meat and 1 pc of cheese. NO NUTRITIONAL VALUE FOOD. They lie...BAD! They said they don't serve bologna but I received a pic from my family member that he indeed had bologna. He was there for 13 miserable days until we got him out. That's the only way to leave, go back to a hospital setting, and ask for a new referral. Luckily he went to see a doctor at Cleveland Clinic who deemed it necessary for him to go to ER. They overdrug you so bad that you cannot do PT so you make no progress and their goal is to keep you there long term. Other facilities asked to review my family's info to accept a transfer and Willow, Director of Admission, lied to people saying my family member like it and wanted to be there when we had Wesley (Social worker and Willow's brother, in cahoots) was in the room, I was on a conference call with them and another family member and a friend was there in the room, when they were told by my family member there "PLEASE I WOULD LIKE TO TRANSFER OUT". I HAVE TOLD YOU 50+ TIMES THE LAST 12 MISERABLE DAYS! I am reporting them to Ohio Dept of Health and called Ombudsman, who confirmed they are investigating multiple complaints there. My family member had a fall and they did nothing to check to see if he had a brain bleed. When he went to Cleveland Clinic (in my opinion the ONLY hospital to go there) and took an xray, it showed a contusion & swelling where he had fallen. NO ONE came to help him after he fell. These are very inept healthcare workers who could care less, for if they did, they would honor your requests. THE ONLY PERSON WHO SEEMED PROFESSIONAL AND GAVE ME SOME INFO WAS KATIE, DIRECTOR OF PT. In summary- I would NOT send my dog there! It reminds me of the lyrics to Hotel California "We are all just prisoners here of our own device" And in the master's chambers, they gathered for the feast They stab it with their steely knives, but they just can't kill the beast Last thing I remember, I was running for the door I had to find the passage back to the place I was before "Relax, " said the night man, "We are programmed to receive You can check out any time you like, but you can never leave"!!! NEGATIVE 10 STARS!!!

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Government Inspection History

12 inspection visits in the last three years, 55 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 20, 2026Health Complaint5 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 19, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 19, 2026

Apr 8, 2026Health Complaint2 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 30, 2026

Feb 13, 2026Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2026

Nov 25, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2025

Oct 7, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2025

Apr 29, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2025

Apr 10, 2025Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 22, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2025

Dec 31, 2024Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 13, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2025

Dec 18, 2024Fire Safety Complaint1 citation
  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 13, 2025

Apr 24, 2024Health Complaint3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 7, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 7, 2024

Oct 6, 2022Fire Safety StandardHealth Standard10 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022

Oct 24, 2019Fire Safety StandardHealth Standard17 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2019

  • Construct fire resistant interior walls.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2019

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2019

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 26, 2019

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 26, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Willow Woods Rehabilitation and Nursing Center offer?

Willow Woods Rehabilitation and Nursing Center offers Skilled Nursing / Long Term Care.

Where is Willow Woods Rehabilitation and Nursing Center located?

Willow Woods Rehabilitation and Nursing Center is located at 9625 Market Street in North Lima, Ohio.

What do families say about Willow Woods Rehabilitation and Nursing Center?

Willow Woods (formerly known as Ivy Woods) is a skilled nursing and long-term care facility in North Lima, Ohio, with a 3.1 out of 5 Google rating from 24 reviews. Most reviewers describe serious concerns about staffing responsiveness, food quality, and follow-up on falls or medical needs, while a few singled out specific nurses for excellent care.

How did Willow Woods Rehabilitation and Nursing Center do on recent health and safety inspections?

Willow Woods Rehabilitation and Nursing Center had 12 government inspection visits in the last three years, with 55 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Willow Woods Rehabilitation and Nursing Center?

Submit the Request Information form on this page, or contact Willow Woods Rehabilitation and Nursing Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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