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White Oak Manor-Shelby

401 N Morgan Street

3(27 ratings)· Shelby average: 4

White Oak Manor-Shelby, photo 11 / 2

Quick Facts

Total units
160
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
160
Nearby hospital
Located near Cleveland Regional Medical Center
Rehab setup
Includes a designated rehabilitation wing
Nursing coverage
24-hour nursing care by RNs, LPNs, and CNAs

What Families Think

Reviews of White Oak Manor-Shelby are sharply divided: some families describe positive short-term rehab stays with attentive nurses and good food, while others report serious neglect during long-term stays, including unmet basic care needs. The facility offers 24-hour skilled nursing and rehabilitation services near a regional hospital, but care consistency appears to vary widely by patient and shift.

The Good

  • Rehab department praised as excellent by multiple reviewers
  • Nurses and CNAs described as caring by some families
  • Positive outcomes reported after short-term rehab stays
  • Food enjoyed by several reviewers

The Bad

  • Multiple reports of neglect, including lack of bathing
  • One report of slow emergency call response times
  • One report of unsanitary conditions, including ants and rats
  • Inconsistent food quality noted, including undercooked items
  • No published pricing information available

AI-generated from reviews and community data.

White Oak Manor-Shelby is a senior living community in Shelby, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 27 reviews.

About White Oak Manor-Shelby

White Oak Manor in Shelby, North Carolina is a 160-bed skilled nursing center offering long-term nursing care and short-term rehabilitation services. The community provides 24-hour nursing care delivered by Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants, with an interdisciplinary team developing individualized care plans in coordination with physician orders.

The facility is conveniently located within a short drive from Cleveland Regional Medical Center and features a designated rehabilitation wing. The care philosophy emphasizes understanding, compassion, professionalism, and respect to enhance quality of life for residents.

Shelby offers abundant recreational opportunities nearby, including Shelby City Park with 150 acres featuring ball fields, playgrounds, an aquatics center, a nine-hole golf course, tennis courts, and a historic carousel. The Don Gibson Theatre, a restored 400-seat Art Deco venue minutes away, hosts live music, films, and events, while the Cleveland County Arts Council provides ever-changing art exhibits, classes, and a gift gallery.

The community is situated in an area with local dining options, including Alston Bridges BBQ Inc., a family-owned restaurant established in 1956 that serves award-winning barbecue and traditional sides.

Types of Care at White Oak Manor-Shelby

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of White Oak Manor-Shelby

3overall · 27 ratings combined

3★ on Google (27)

Sara Ellis

Dec 2025

via Google

Do not send your loved ones here. I want to breakdown my thoughts of this place. First of all there are some nurses who really do care about their job and are sweet, but those are few and far between. My grandfather stayed here for a week. When the family wasn’t there he was basically by himself. Leaving him to defecate all over himself is neglectful and demeaning. He was not bathed the entire time he stayed there. This goes for every other patient that is being held within this facility as well. A 30 minute wait for nurses with an attitude not helping nobody after pressing the EMERGENCY button, causing my grandfather to defecate all over himself when nobody was there, even after he had pressed the “emergency” button. The family took better care of him when we went to visit than the nurses do. I understand everyone there is working, doing their jobs and there are other patients to take care of, but their job is to help their patients when needed and they clearly can’t even do that. They don’t care about their patients they just want their money. We had to bring my grandfather home early against doctors orders because he just wasn’t being taken care of at all there and my grandfather wanted to come home so bad. It hurts seeing your family suffer in a place that you expect them to be taken care of, especially if they are being paid to take care of him.

Terri Bell

May 2025

via Google

My Dad recently was in short-term rehab for two weeks. Overall, the experience was very positive. All of the staff were pleasant, kind, and gave him prompt attention. The rehab department was excellent and provided great care. The only concern we had was with the food. At times, it was undercooked-for example, he was served raw bacon once-and what was listed on the menu or his selection was not always what was actually served.

Andrea Humble

Mar 2025

via Google

My grandma was here for 10 years. She passed away 2 weeks ago thus I want to breakdown my thoughts of this place. First of all there are some nurses who really do care about their job and are sweet, but those are few and far between.As far as the care she received She was not bathed regularly, was often left without necessary pain medication, and had to endure completely unacceptable living conditions—including ants in her room and even rats.She could not feed herself good as she couldn’t really sit up. We asked for finger food for her so she can feed herself, but this request was always ignored so she went hungry some nights. This level of neglect is inexcusable. Families trust facilities like this to care for their loved ones with dignity and respect, but that trust was completely broken. If you are considering placing a family member here, please think twice. No one deserves to suffer in these conditions. I hope serious changes are made to ensure no one else experiences this kind of neglect.

Denise Coble

Oct 2024

via Google

I'm staying at White Oak Manor shebly tonight and I fine it a great place! The nurses are great and so is the cna! You know they get really busy. You got to have alittle patience, they'll be there soon! The food is great! A wonderful place to have rehab!

Patricia Bonilla

May 2022

via Google

My 93 year old mother spent 16 days at White Oak for a fractured pelvis and she had the best experience. She loved her nurses and rehab people. She absolutely loved the food!! She came home happy and healthy. Thank you to the staff for taking such good care of my mom.

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Government Inspection History

7 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionPast Non-Compliance

Aug 28, 2025Health Standard2 citations
  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2025

Jul 23, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2025

Oct 21, 2024Health Complaint3 citations
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 15, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2024

May 23, 2024Fire Safety StandardHealth ComplaintHealth Standard12 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2024

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024

Feb 28, 2023Fire Safety StandardHealth Standard8 citations
  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 24, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedCorrected Mar 24, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2023

Jul 2, 2021Fire Safety Standard1 citation
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does White Oak Manor-Shelby offer?

White Oak Manor-Shelby offers Skilled Nursing / Long Term Care.

Where is White Oak Manor-Shelby located?

White Oak Manor-Shelby is located at 401 N Morgan Street in Shelby, North Carolina.

What do families say about White Oak Manor-Shelby?

Reviews of White Oak Manor-Shelby are sharply divided: some families describe positive short-term rehab stays with attentive nurses and good food, while others report serious neglect during long-term stays, including unmet basic care needs. The facility offers 24-hour skilled nursing and rehabilitation services near a regional hospital, but care consistency appears to vary widely by patient and shift.

How did White Oak Manor-Shelby do on recent health and safety inspections?

White Oak Manor-Shelby had 7 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit White Oak Manor-Shelby?

Submit the Request Information form on this page to connect with White Oak Manor-Shelby and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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