John Salsburg
Feb 2025
Where do I start? Smelly dirty, buggy, just plain gross!
1 / 6Quick Facts
- Total units
- 72
- Licensed capacity
- 72 residents
- Memory care safety
- Secured unit with controlled access and monitoring
California CDSS
What Families Think
There isn't enough written review detail available for Cleveland House to describe what families specifically say about daily life there. The only data point available is a Google rating of 2.7 from 18 reviewers, suggesting mixed experiences, but no individual comments are provided to explain why.
The Good
- Secured area for residents at risk of wandering
- 24/7 staff availability for daily care needs
- Help with bathing, dressing, and medication management
- Personalized care plans tailored to routines
- Private or semi-private accommodation options
The Bad
- Google rating of 2.7 suggests notable dissatisfaction among some families
- No detailed reviews available to explain the low rating
- No published pricing information provided
AI-generated from reviews and community data.
Cleveland House is a senior living community in Shelby, North Carolina offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.7 out of 5 across 18 reviews.
About Cleveland House
Cleveland House is an assisted living community in Shelby, North Carolina, providing personalized support for older adults who need help with daily activities while maintaining independence. The community offers assistance with bathing, dressing, medication management, and meal preparation in a safe and comfortable environment.
The community features private or semi-private accommodations, social activities, and amenities designed to enhance quality of life. Trained staff are available 24/7 to provide compassionate care and ensure residents receive opportunities for engagement and the freedom to live life on their own terms.
Cleveland House offers secured living options for residents who may be at risk of wandering or require extra protection due to cognitive or physical challenges. These specialized areas feature controlled access, monitored common spaces, and trained staff available around the clock to ensure safety while promoting independence and engagement.
Secured living at the community includes structured daily activities, personalized care plans, and comfortable, homelike settings designed to reduce stress and enhance well-being. Care at Cleveland House emphasizes understanding each resident's individual preferences and routines, with staff trained to provide both medical support and attentive, person-centered service.
Types of Care at Cleveland House
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Cleveland House
2.7overall · 18 ratings combined
2.7★ on Google (18)
Mironda Kilgorr
Jul 2024
My grandmother was fine till my family transferred her to this place. She declined and has multiple accidents from falling. Then she died all of sudden on Thanksgiving morning 2018. I wish my family had pressed more about the issue. Do Not Put your family here!!!!
Robin Duke
Jun 2024
Nasty nasty nasty. Never clean the rooms or mattresses. Poop all over the beds sticky floors smelt like rotten bologna. As you walk in it is cool but the rooms are very very hot. My sister n law admitted herself but if we had known it was this NASTY we would not have let her go here. The personal was a cranky person and would not help us to understand anything about how they take her money or how we can get her evaluated for a mental health issue. My sister in law has not taken a shower or eaten in the dining room, she says it is nasty and they can't make her shower. All I got to say is don't put your loved one in this Nasty place.
mary robinson
May 2024
My brother only been there for about 2 months now and he loves it. I go visit just about everyday from .......... just to make sure he is getting use to the place. I notice everyone gets along very well and they work as a team with what they have to work with. My brother loves the food and always tells me they feed you good here. The place is nice and clean the staff and upper management is very nice and from what I have observed they treat the residents with respect and I have not heard a staff holler or mistreat anyone in there. And if I would I would report it myself.Im sure they have their faults as well as others so instead of complaining I would like to help out and do some volunteering. Everybody every where is short staff and that I know for sure. So why not do your part as a family member and see the positive side of it.visit more and be the change..Those jobs are not easy and yes things could be better and if you point it out it will get better in A respectful way.<br>CLEVELAND House Thank You<br>2nd shift staff do need to enter act more with the residents instead of setting in that little room all the time do activities. I do believe it will do a turn around for the good with all our help. I've never heard staff talk about each other and I never heard the upper management talk about staff or anyone at the point.
Cortney Lane
Jul 2023
The leader Stephanie is one of the best people and the community is very lucky to have her the staff treat the residents like family and that is something we all love
Frequently Asked Questions
What types of care does Cleveland House offer?
Cleveland House offers Assisted Living.
Where is Cleveland House located?
Cleveland House is located at 950 Hardin Drive in Shelby, North Carolina.
What do families say about Cleveland House?
There isn't enough written review detail available for Cleveland House to describe what families specifically say about daily life there. The only data point available is a Google rating of 2.7 from 18 reviewers, suggesting mixed experiences, but no individual comments are provided to explain why.
How can families visit Cleveland House?
Submit the Request Information form on this page to connect with Cleveland House and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Cleveland House? Claim this listing to update photos, pricing, and details. It's free.
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