Maggie Padilla
Jun 2026
I do not recommend Westlake Woods, and that's coming from somebody who visited their loved one four to five times a week. I could go into detail, I'll start here. It's a facade everything looks beautiful you think what a wonderful place how could this be. They are understaffed and not very attentive to the residents at least not in my loved ones case. During a time of 45 days my loved one was left to fall seven times out of those seven times two resulted in facial injuries with cuts to the bridge of her nose and bruising and also to her lip causing a fat lip and bruising on her chin, the other two Falls resulted in fractured ribs and a broken hip. I requested tumble mats, I requested adjustment of the bed, I was told tumble mats were not allowed as they felt that they were a greater fall hazard the bed was never lowered to a height that would prevent injury in the event of a fall. During one of the falls I was informed by staff that they had found my loved one on the floor laying beneath her turned over wheelchair, they had no explanation as to how that could have happened. There are door alarms to the residence rooms to let you know when it has been opened, several times while visiting 30 to 40 minutes into the visit a staff member would arrive and we would ask did our loved one accidentally call you with one of those pager buttons, they informed us no that an alarm had sounded when the door opened imagine my alarm at the thought that had taken 30 to 40 minutes to find out if our loved one was still in fact in the room or if someone who was not to be their had entered. In the end following my loved ones the last day at a hospital she was asked to leave told they could no longer assist her. The whole experience was very disheartening. Well there is so much more that I could go on about , I think you get the message. Sometimes giving people the benefit of the doubt is a mistake and can cost you your loved ones care and health. Had she not injured herself on some of those occasions it would have gone undiscovered low oxygen levels to the point of threat, twice pneumonia had been discovered and other health related issues. Wondering about the medical care they had promised she would receive no matter what her condition was. I call this person a loved one because they were in the beginning my client, with the only relative living in California her daughter, it was me that cared for her. I speak in past tense now because my client dear friend passed away the day before Mother's Day. I can't help but feel her decline was mitigated and greatly increased due to the lack of care she received at this facility, just my opinion. Be sure before you decide, and remember that saying, don't judge a book by its cover. Westlake Woods has replied to my review. Of course they say they differ from the review on my opinion on what took place at their facility. Although I was not a legal representative , I was her representative I was the go-between with hospitals, nursing homes, and assisted living facilities. I stand by my review, I know very well and better than anyone else as my client's daughter lives in California what took place with my client.Should my client's daughter choose to acquire doctor's reports of each incident the facts will remain. Westlake Woods provided me full copies of the time my client was at their facility, these reports reflect the days in and out of the hospital for my client and the discounts she received during that time. At the very least one should ask how does somebody get injured 7 times during a 45-day stay? Should my client decide to attain legal representation one of the questions they might ask is why do I have full copies of my clients time at their facility outlining her stay given to me by Westlake Woods director, considering as Westlake Woods pointed out I had no legal representation or authorization for this very personal information, knowingly as I would have been required legal documentation Westlake Woods director spoke with me regarding my client & gave me paperwork about client.
