Jeri Ann Smeraldi
Jun 2026
I am sooo glad that I am at Westlake Assisted Living. They have me feeling very at home and cared about. I am soooo thankful for the workers they work very hard.
Westlake Assisted Living
27633 Bassett Rd3.7(16 ratings)· Westlake average: 4.1
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Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Westlake Assisted Living are largely positive, with residents and family members praising the staff, food quality, and overall atmosphere. However, one detailed and serious account describes medication neglect and hostile management, standing in sharp contrast to the otherwise favorable feedback.
What reviewers praise
- Staff repeatedly described as attentive and hardworking
- Food quality praised by multiple reviewers
- Residents report feeling at home and cared for
- Kitchen staff accommodate special dietary needs like soft food
What reviewers flag
- One report of medication not given for at least three days
- One report of hostile, unresponsive management behavior
- No published pricing information available
AI-generated from reviews and community data.
Westlake Assisted Living is a senior living community in Westlake, Ohio offering Assisted Living. Amenities include Restaurant style Dining Room, Social Activities and Housekeeping. Families rate it 3.7 out of 5 across 16 reviews.
About Westlake Assisted Living
Westlake Assisted Living is an assisted living community in Westlake, Ohio, offering 24-hour staffing, medication management, housekeeping, an emergency call system, and wheelchair accessibility.
The community features a restaurant-style dining room where meals are prepared to accommodate individual dietary needs and preferences. Social activities are available for residents.
Reviews are mixed. Several reviewers praise the food quality, friendliness of staff, and sense of care and comfort at the community. One reviewer wrote, "The staff here is second to none." However, one reviewer reported serious concerns including missed medication doses and disputes with staff conduct, indicating variable experiences among residents.
Types of Care at Westlake Assisted Living
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Housekeeping
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Westlake Assisted Living
3.7overall · 16 ratings combined
3.7★ on Google (16)
Joe Priore
Jun 2026
The staff here is second to none!! Services available are vast and welcome individual prefer. Management is available should the need arise. The food here is outstanding.
Misty Drake
May 2026
If I could give this place zero Stars I would, a family member of mine was staying there and received nothing but mental abuse and bullying. They would yell out false accusations and slander people without any evidence or even testing for evidence of these false accusations. My family member went at LEAST three days with out given their medicine. They changed the locks on the room my family member was in without notice and refused to give a key to the person residing in that room unless they went up and opened the door themselves. They are rude to the people living there and they are rude to visitors as well. One instance my mother was chased out into the parking lot (she was helping visit and care for family member) and was yelled at by the top manager demanding her to go into the office like a lunatic over an instance that wasn't even hers to take care of, (knowing my mother had to leave due to needing to watch her 2 year old grandson for her daughter for something) and made my mom sit there and wait for her in the office chair for 30 minutes to get off her phone call while receiving dirty looks from the top management the entire time) There are so many outrageous things that have happened at this place I don't even have room or time to say in a total of at least 3 months. When a call was made by my family to address these things, we were rudely hung up on by the main management. Don't trust your family members with the management that is currently there.
Jerome Griffin
Apr 2026
Hi this is Jerome person that live at Westlake assisted living it's a very nice place to be the staff is awesome administrator is awesome and I advise whoever want to live here you won't be won't be disappointed please come and take a look do he will love what you see
William Schmidt
Nov 2025
I have lived here since June 6th, 2025, I cannot say enough of the kitchen/restaurant at Westlake Assisted Living. Ranging from the quality of the food, to how well, friendly, prompt staff is managed by Maddie Portalatin. (Executive Director). I have a throat that makes eating uncomfortable and even painful at times period. They are sure to prepare me soft food and despite my painful condition (Dart and Lexi) have me looking forward to the flavor of my food everyday. William Schmidt Suite #265
Frequently Asked Questions
What types of care does Westlake Assisted Living offer?
Westlake Assisted Living offers Assisted Living.
Where is Westlake Assisted Living located?
Westlake Assisted Living is located at 27633 Bassett Rd in Westlake, Ohio.
What do families say about Westlake Assisted Living?
Westlake Assisted Living carries a 3.7 out of 5 rating from 16 Google reviews. Reviews of Westlake Assisted Living are largely positive, with residents and family members praising the staff, food quality, and overall atmosphere. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Westlake Assisted Living?
Submit the Request Information form on this page, or contact Westlake Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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