Julie Dagenhart
Apr 2026
Excellent care
Western Maryland hospital
1500 Pennsylvania Avenue
4.2(20 ratings)· Hagerstown average: 3.6
1 / 5Quick Facts
- Total units
- 63
- Medicare rating
- 5 of 5
- Ownership
- Government, State
- Certified beds
- 63
CMS Care Compare
What Families Think
Families describe Western Maryland hospital's skilled nursing/long-term care unit as warm and attentive, with several reviewers praising the case managers, chaplain, and therapy staff for going above and beyond. One reviewer, however, reported serious neglect concerns around slow response times for feeding and toileting needs.
The Good
- Staff described as kind and supportive
- Case manager praised for proactive communication
- Chaplain offers spiritual and emotional support
- Therapy team (PT, OT, speech) called knowledgeable
- 4.2 out of 5 rating from 20 reviews
The Bad
- One report of hours-long waits for feeding and toileting help
- One reviewer described nursing staff as unresponsive and unkind
AI-generated from reviews and community data.
About Western Maryland hospital
Western Maryland hospital is a skilled nursing / long term care community in Hagerstown, Maryland. The community is licensed for up to 63 residents.
Families rate Western Maryland hospital 4.2 out of 5 based on 20 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.2overall · 20 ratings combined
4.2★ on Google (20)
beatriz diaz
Jan 2026
I have a family member who has been here for many years, and it's a place with a loving atmosphere for its residents.
Brenda Young
May 2021
I have waited for a long time to get my son into this great facility! So worth the wait. The staff are courteous and professional. They are caring, and for a long-term care facility I find them all to be very high integrity and excellent!
Elizabeth Lewis
Dec 2020
I cannot say enough good things about this facility! My father arrived there mostly paralyzed and on a vent. From the get- go they were hands on, kind and supportive. We'd had a horrible experience with a previous facility but this place has surpassed our expectations! Summer in admissions has been fantastic making sure I have everyone's contact information for my Dad and really went above and beyond to help my dad's transition go smoothly. David, the case manager goes above and beyond for anything from providing me with updates, to setting up meetings and phone calls, orchestrating the delivery of gifts we send my dad, etc. Richard, the chaplain, has also gone above and beyond providing care for my dad, setting up virtual visits, checking in on my mom and all around looking out for the well being of my dad. The nurses, doctors, speech therapists, occupational therapists, physical therapists, and the respiratory team have all been kind, helpful, knowledgeable and professional and I wish I knew all their names to mention them individually. This place is fantastic!
Nazaire Lawani (Naz)
Oct 2019
The is the worst place ever. The nursing staff are nasty. My mom can't feed herself so someone has to wait for hours before anyone to come feed her. Then it takes them hours to put her on the bed pan. One it took them 3 hours I know this because I was on the phone with her.
Frequently Asked Questions
What types of care does Western Maryland hospital offer?
Western Maryland hospital offers Skilled Nursing / Long Term Care.
Where is Western Maryland hospital located?
Western Maryland hospital is located at 1500 Pennsylvania Avenue in Hagerstown, Maryland.
What do families say about Western Maryland hospital?
Families describe Western Maryland hospital's skilled nursing/long-term care unit as warm and attentive, with several reviewers praising the case managers, chaplain, and therapy staff for going above and beyond. One reviewer, however, reported serious neglect concerns around slow response times for feeding and toileting needs.
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