4.2(30 ratings)· Hagerstown average: 4
Part of Brookdale Senior Living · 476 communities · 4.3★ average
1 / 6California CDSS
Families describe Brookdale Hagerstown as a warm, attentive community where staff know residents by name and go out of their way during medical crises and difficult transitions. Reviewers frequently praise the admissions/tour process, especially staff member Taylor, along with the range of activities and socialization opportunities. A few reviewers flagged inconsistent meal quality and one report cited a formal state health department deficiency finding, so it's worth asking staff directly about those points.
AI-generated from reviews and community data.
Brookdale Hagerstown is a senior living community in Hagerstown, Maryland offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 30 reviews.
Brookdale Hagerstown is a senior living community in Hagerstown, Maryland offering Assisted Living, Independent Living, and Skilled Nursing/Long Term Care with a dedicated Memory Care unit for residents with dementia.
Families consistently highlight the attentiveness of the staff, many commenting that caregivers know residents by name and demonstrate genuine concern for their wellbeing. Multiple families noted that the admission and tour process, led by staff like Taylor, was thorough, patient, and emotionally supportive during difficult transitions. Residents and their families also praise the quality of meals and the range of activities and social opportunities available, with one family observing that their 97-year-old mother "is living her best life" due to the socialization and care she receives.
The community maintains strong communication with families through regular updates, and staff are described as going "above and beyond" during medical challenges and recovery. One family wrote, "everyone was so friendly and welcoming." With a 4.1 out of 5 Google rating across 29 reviews, Brookdale Hagerstown has earned trust from families navigating complex care decisions for aging parents, particularly those managing dementia.
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Help Me Choose4.2overall · 30 ratings combined
4.2★ on Google (30)
Susan Dattilio
Aug 2026
Several years ago we moved my mother into brookdale assisted living. She was totally against moving out of her home. But she did and she loves it! Everyone from the dining room staff of Jane and Esther, to all of the nurses and care team, she loves them all, especially Katie. She is so wonderful with mom. Mom feels like a queen. She has a beautiful apartment and enjoys meeting new friends. We are so glad she is there and we know she is getting 24 hour care everyday.
Laureen Lipscomb
Oct 2025
Brookdale was an easy choice when we needed assisted living for my Dad. He was close to his family and neighbors. And, the atmosphere is warm and welcoming!He is well cared for when we can’t be there.
Mindy Allen
Oct 2025
A little over a year ago, when we could no longer care for Mom at home, we were searching for a safe and affordable place for her to live. She has dementia. It is a heartbreaking disease and that search was heartbreaking for her daughters. But, we found Brookdale. As the oldest daughter, I visited first. I was immediately put at ease observing , staff that knew residents by name, who were friendly, seemed to be enjoying their work and were very professional. I was welcomed to speak with any and all of the staff who would take part in Mom's care if she came to live there. I even got to speak with the woman who runs the hair salon! Everyone was very knowledgable, thorough and patient in answering my questions. After that visit, I decided to be put on the waiting list. Once called with an opening, we said, "yes!" We have not regretted our decision for a moment. Mom loves it there, she is well cared for, staff go "above and beyond" to communicate and share special moments with us. When we visit, we are always greeted and known. We are so grateful for all of the caregivers and staff at Brookdale.
Judy Smith
Oct 2025
My mom has been at Brookdale for almost nine years, she is now 97 y/o and I accredit Brookdale impart for her long life. I believe because she lives there she is living her best life. She has access to many things she would not have had with home care. Things like socialization, activities, a high level of care and her over all well being are addressed at Brookdale Hagerstown daily. I try to be sure to let the staff know how grateful my family and I are.
JA Smircina
Apr 2025
Nice enough retirement home. Best part of the whole place is the 5 star hairstylist Cheryl.
Brookdale Hagerstown offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Brookdale Hagerstown is located at 20009 Rosebank Way in Hagerstown, Maryland.
Families describe Brookdale Hagerstown as a warm, attentive community where staff know residents by name and go out of their way during medical crises and difficult transitions. Reviewers frequently praise the admissions/tour process, especially staff member Taylor, along with the range of activities and socialization opportunities. A few reviewers flagged inconsistent meal quality and one report cited a formal state health department deficiency finding, so it's worth asking staff directly about those points.
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