LIEUTENANT MoHAWK SWIFT CANDIDATE
Apr 2026
EXCELLENT SO FAR..... ITS MOMS FIRST NIGHT HERE! EVERY EMPLOYEE, WAS WONDERFUL! & MY MOM'S A TOUGH CRITIC! SO GET SOME SLEEP! GET WELL SOON! ., MOM I WILL SEE YOU IN THE MORNING!
1 / 5Quick Facts
- Total units
- 60
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 60
- Inspections
- View history (104 citations)
- Medical staffing
- Full-time Physician's Assistant on staff, doctor on call
- Room type
- No private rooms; all rooms are semi-private
- Therapy space
- Large, well-equipped on-site physical therapy room
CMS Care Compare
What Families Think
Families describe Complete Care at Hagerstown as a clean, welcoming skilled nursing and rehab facility with warm, attentive therapy and nursing staff who communicate regularly about resident progress. Multiple reviewers noted staffing shortages post-COVID and the lack of private rooms, though most said care needs were still met promptly overall.
The Good
- Compassionate, attentive nursing and therapy staff
- Large, well-equipped physical therapy room
- Full-time PA with doctor on call
- Regular family updates and care plan meetings
- Clean, welcoming facility environment
The Bad
- Several mentions of being short-staffed post-COVID
- No private rooms; all rooms are semi-private
- One report of slow call-bell response times
- One report of food not always served hot
AI-generated from reviews and community data.
Complete Care At Hagerstown is a senior living community in Hagerstown, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 100 reviews.
About Complete Care At Hagerstown
Complete Care at Hagerstown is a post-acute, skilled nursing, and long-term care facility in Hagerstown, Maryland. The community tailors services and support to create a comfortable, enriching, and engaging environment for residents.
The facility specializes in rehabilitation and recovery, with programs designed to support patients through their post-acute care journey. Staff work to help residents reach rehabilitation goals and successfully transition home. The community implements strategies to reduce preventable hospital readmissions following a post-acute stay.
Complete Care emphasizes collaborative care between patients and staff members. The facility maintains regular communication with families, with dietary and nursing staff providing updates on resident status. The community is described as maintaining a clean facility with dedicated staff committed to patient care and recovery.
Types of Care at Complete Care At Hagerstown
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Complete Care At Hagerstown
4.1overall · 100 ratings combined
4.1★ on Google (100)
Ruth Gasper
Jan 2026
Everyone we met at Complete Care was wonderful to us. The physical therapists and occupational therapists were fantastic people who helped us a great deal and were very professional. The nursing staff showed great compassion and concern for me especially during times that I was in pain. The nursing assistants were great, especially Laura who was always happy and in a good humor. Her positive attitude was a great help in my progress during this time of rehabilitation and she became a good friend. Joseph, Brice, Peggy, Eric, Annie, Michelle, Kayla, Donovan and all of the other nurses, therapists and assistants showed us great kindness during our stay. We will forever be grateful to them for their help during this difficult time.
Cathy Fronck
Jan 2026
I was visiting a friend at Complete Care. Evidently my GPS brought me in the back way and I parked in a visitor's spot, near what I thought was the main entrance. The actual main entrance was on the other side of the building, on the 2nd level, so I had a bit of a walk to get there. That would have been fine, but it was cold and very windy, so, not fun. Would you please consider placing a large sign at the back entrance, pointing us to the actual front entrance? Other than that, everyone was kind and helpful, and my friend had many nice things to say about the facility, all of the workers and her care!
Joe Lolley
Jan 2025
My wife has been at CC for Physical Therapy Rehab for 2 weeks now, following 2 weeks in the hospital for Acute Kidney Injury. She has several medical issues, in addition. This is her 3rd Physical Therapy Rehab at a nursing home, over the last 2-3 years. To this point, CC has been exceptional, for her. The facility is very clean and welcoming... the last facility she was in was simply depressing. That is not to say everything is perfect... as with so many facilities, post Covid, they are short-staffed. However, the staff are THEIR employees, and not "agency" day staff that cone and go. Those staff members there are hard-working... In particular, I would "praise" Lara... she is a hard-working lady... Jane calls "Lara!!!" and you hear from down the hall... "I hear you, honey... I will be there just as soon as I finish here!!" They have a full time Physician's Assistant on staff, and a doctor on call. The Physical Therapy center is huge and well-equipped. Jane has not been able to fully take advantage of them yet, but they are getting there. I saw a few lower ratings, and I can understand them... staff can not always respond immediately... they are trying to recruit more staff... the folks who work there that I spoke to were very happy to work there. And, some said they do not have "private" rooms... yes, they do. Due to communicable issues, Jane has been in one. Again, very, very clean facility... I am including some photos...
Joni Hartman
Sep 2024
My 90 year old mother was a patient in Rehab at Complete Care of Hagerstown for almost 4 months. She had had a heart valve replacement, and was there to get back to walking better and getting stronger after her illness and procedure to get a new valve. We were pleasantly surprised at the genuine kindness of the people at “CC” as we came to call it. From the aides to the nurses, to the folks in the front office, everyone took the time to stick their head in the door and say “hi” as they went down the hall, or come in and talk a little. I was impressed at the way the workers carried the burdens of all the needs of the people there, and worked together to help each other all while maintaining a great attitude of humor and fun. My mom and I appreciated the rhythm of being at CC, with PT several times a week (the PT room is huge and seems to be well-equipped). Meals were at regular times, and we appreciated the flexibility of the kitchen staff to accommodate different appetites and physical needs. Part of my mom’s problem was that she was not eating enough, so staff worked with her to get the food to her that appealed the most. I appreciated that each person was assigned a walker and a wheelchair, and they stayed in their room. My mom shared a room with one other woman; all the rooms are semi-private, and have big windows to look outside at the beautiful countryside. The rooms also have a bathroom with shower. This made it very convenient for my mom. CC had some wonderful nurses and aides who we got to know pretty well, and also a Nurse Practitioner who oversaw the place along with a medical doctor. Together, they addressed the needs my mom had. We also had a care plan meeting early on, and were frequently in touch with members of the team as the need arose. My mom had some other medical problems that followed her, and because of that, began to have difficulty breathing. Staff were always there in a flash to help, or call an ambulance to take her to the hospital. Each time my mom felt that she was able to get the help when she needed it. Unfortunately, after a lengthy stay in the hospital, she passed due to complications of pneumonia. While we were at CC, we tried to address some concerns. One was that even though the food was plentiful and nicely done, it often came not as hot as my mom would like. We found that there is a microwave available to heat things up. My mom never liked sharing a room. She lived by herself for many years prior to having her valve replaced, and liked her own space. Unfortunately, there are no private rooms. Last, sometimes it did take a while for someone to respond to the call bell. My mom tried to anticipate when she would need help and give extra time for someone to come. Things get busy and sometimes there are only so many people available. It was not usually a problem. Mom had decided that she was going to make CC her new home. She liked the people there, they liked her, and she felt comfortable there. We felt the staff there would take good care of her, and anticipated many happy years ahead. Unfortunately, that was not to be. I highly recommend to you the staff and administration of Complete Care of Hagerstown.
Government Inspection History
7 inspection visits in the last three years, 104 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 2, 2026Health Complaint3 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2026
Jan 29, 2026Health Complaint17 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2026
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2026
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 30, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 30, 2026
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2026
Oct 21, 2025Health Complaint3 citations
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2025
May 14, 2025Fire Safety StandardHealth ComplaintHealth Standard40 citations
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 27, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Jan 9, 2025Health Complaint7 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 25, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2025
Jul 2, 2021Fire Safety StandardHealth Standard30 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Prepare residents for a safe transfer or discharge from the nursing home.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 3, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Ensure medical gas and vacuum systems have documented maintenance programs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 3, 2021
Have enough backup water supply for essential areas of the nursing home.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 3, 2021
Install proper backup exit lighting.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 9, 2021
Aug 14, 2018Fire Safety StandardHealth Standard4 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2018
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity C of L: potential for minimal harm, widespreadCorrected May 25, 2018
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity B of L: potential for minimal harm, patternCorrected May 25, 2018
Meet requirements for the installation and maintenance of electrical systems.
Severity B of L: potential for minimal harm, patternCorrected May 25, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Complete Care At Hagerstown offer?
Complete Care At Hagerstown offers Skilled Nursing / Long Term Care.
Where is Complete Care At Hagerstown located?
Complete Care At Hagerstown is located at 14014 Marsh Pike in Hagerstown, Maryland.
What do families say about Complete Care At Hagerstown?
Families describe Complete Care at Hagerstown as a clean, welcoming skilled nursing and rehab facility with warm, attentive therapy and nursing staff who communicate regularly about resident progress. Multiple reviewers noted staffing shortages post-COVID and the lack of private rooms, though most said care needs were still met promptly overall.
How did Complete Care At Hagerstown do on recent health and safety inspections?
Complete Care At Hagerstown had 7 government inspection visits in the last three years, with 104 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Complete Care At Hagerstown?
Submit the Request Information form on this page to connect with Complete Care At Hagerstown and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Complete Care At Hagerstown? Claim this listing to update photos, pricing, and details. It's free.
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Hagerstown, Maryland3 mi
4.3(25)
Assisted Living
Prefer to stay home?
Home care agencies serving Hagerstown bring help to the house: daily living, companionship, and respite for family caregivers.
