2.8(127 ratings)· Deltona average: 3.6
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Reviews of West Volusia Healthcare And Rehabilitation Center are mixed, with an average Google rating of 2.8 across 127 reviews. Several families praise the caring staff, responsive care, and strong physical therapy, while food quality is a recurring complaint.
AI-generated from reviews and community data.
West Volusia Healthcare And Rehabilitation Center is a senior living community in Deltona, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 127 reviews.
West Volusia Healthcare and Rehabilitation Center is a 120-bed skilled nursing and long-term care facility in Deltona, Florida. The facility serves residents requiring rehabilitation and ongoing medical support.
Families consistently praise the nursing and therapy staff, with several noting marked improvements in care quality and responsiveness. One family observed that "staff go the extra mile," while another highlighted the physical rehabilitation program as exceptional. A three-year resident's family reports the facility is "always clean and well kept" with quick response to requests. However, food quality is a recurring concern, one family noted meals are sometimes served cold and soggy, though another recent resident disagreed and described meals as "super good."
The community holds a 2.8 out of 5 Google rating based on 127 reviews. Recent arrivals and longer-stay families tend to report positive experiences with staff warmth and care practices, though the low overall rating suggests earlier reviews reflect different standards or periods of operation.
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Help Me Choose2.8overall · 127 ratings combined
2.8★ on Google (127)
Christopher Jordan
Jul 2026
Staff is terrific! I was in another facility where you were treated like a prisoner. Here you are treated like a patient, with all the resources going to make your stay as comfortable as they can with a goal of healing. Physical rehab is hands down the best I’ve been involved in. Among the great folks here I would like to point out 3 nurses who go the xtra mile. Ann, Tony and Omar. And in physical therapy: Christopher.
Sharon Kilgore
May 2026
My mom has been here for three years, and I come almost every day, and when I ask for help, the help arrives quickly. The nursing home is always clean and well kept and the meals are super good.
Pat Zaborowski
Mar 2026
Only been here a few weeks but the entire staff is great! The therapy people are awesome! The social worker is wonderful and helps me understand what is happening! Complaint is the food. sometime it’s actually a little warm, otherwise cold and soggy! A special thanks to the laundry department! Will definitely update in the future!
Kimberly S R
Mar 2026
Placing my loved one here was not an easy decision, but the staff made all the difference. They are kind, compassionate, and truly treat residents like family. Seeing my loved one comfortable and cared for brings me so much peace. I’m incredibly grateful for the love and support they provide every day.
Sheri Morgan
Jan 2026
I've been in this facility for a year now. So this review is going to be current and up to date as of January 2026. I know this facility inside and out. I was not happy when I first got here. At all. I couldn't eat anything. Some of the staff had attitudes if I asked for something, but they would still do it if asked. But within a month or 2, I noticed huuuge improvements with everything. Staff has weeded out the ones that didn't do their jobs and the staff work well together to make sure we have everything we need now. Any time my mom or I had any issues or worries, they take it very seriously and resolve it immediately and I'm not exaggerating. The people you go to take full record of your complaints and fix them and work with you to come up with a solution. They regularly call my family to inform them of anything going on with me. Oh, even the food improved, but I have to be honest and say I'm an extremely picky eater so I still have a hard time with the food but I can always find something edible even if I don't like the main course. They won't allow you to go without eating. I've never seen anyone neglected. They've also improved on the time it takes to answer the call lights. They always come promptly now. The whole time I've been here I've only seen 2 bugs but they were both by the door and it had been raining outside. Honestly I've been telling my boyfriend I'm amazed they don't have bugs because people and relatives bring all sorts of stuff from home and you know what some houses look like, especially if you can't care for yourself properly and need to come to a place like this. I love the staff. I have so many new friends since coming here and everyone here is like a big family and we all check on each other and listen when you have a problem. If you think you're not getting the care you need, they will send you to the hospital if you say you want to go to the hospital. In fact, yesterday my roommate had chest pains and told me to call 911. The nurses were in here immediately giving her oxygen while a bunch of staff were helping her hands on, they also called 911 and they were here in minutes. She is ok and it was nothing serious and got a clean bill of health and brought back here after being checked out. I'm reading reviews about the place I'm in and wanted to say if those things happened, it wasn't recently because none of those reviews are describing a completely different facility than I've experienced. Hope this helps if you're looking for a place for your loved ones, look at the dates of the reviews and also remember when people come in places like this, it's not because they're in good condition and life happens
6 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 23, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 10, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 10, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2023
Meet other general requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023
Post nurse staffing information every day.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 21, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2021
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
West Volusia Healthcare And Rehabilitation Center offers Skilled Nursing / Long Term Care.
West Volusia Healthcare And Rehabilitation Center is located at 1851 Elkcam Blvd in Deltona, Florida.
Reviews of West Volusia Healthcare And Rehabilitation Center are mixed, with an average Google rating of 2.8 across 127 reviews. Several families praise the caring staff, responsive care, and strong physical therapy, while food quality is a recurring complaint.
West Volusia Healthcare And Rehabilitation Center had 6 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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