1 / 4Reviewers describe a Lutheran-affiliated home health and hospice agency serving Butler and surrounding counties, with one family praising the compassionate hospice care that let their mother die at home. However, several other reviewers report serious breakdowns in communication, staff training, and administrative follow-through, including a case where a pain management kit arrived too late.
AI-generated from reviews and community data.
Visiting Nurses Association-Western Pennsylvania provides in-home skilled nursing services and palliative or end-of-life care to residents recovering from illness or injury in Butler, Pennsylvania and surrounding counties including Armstrong, Beaver, Lawrence, Mercer, and northwest Westmoreland. The organization has served the region for decades and emphasizes individualized care designed to promote faster recovery and improve physical and emotional outcomes.
The organization monitors the home environment for safety, ensures proper medication management and nutrition, and works to support both patients and their families through the recovery process. VNA offers Caring Decisions, a no-cost program that helps people and their families discuss and explore healthcare options when facing serious illness, with experienced counselors providing support and facilitating informed decision-making in the privacy of the patient's preferred setting.
VNA operates under a commitment to what it calls Abundant Life through health, wellness, and social services, aiming to help families live each day with purpose and meaning. The organization is known throughout the region for compassion, innovation, and expertise in delivering care.
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Help Me Choose2.9overall · 9 ratings combined
2.9★ on Google (9)
Gary
Apr 2026
Mom had late stage dementia, and I wanted her to spend her final days at home with me, her caregiver, not at a skilled nursing facility. VNA hospice made that possible. The nurses and staff were professional, competent, and caring. They not only explained to me what was happening to Mom, but also why it was happening. This helped me to accept mom's passing, and to understand that I had done everything possible to make her last days comfortable for her.
Theresa
Apr 2025
if you have someone who needs a hospice company I DO NOT RECOMMEND Lutheran Senior Life VNA on Hindman road Butler PA they failed to have supply's delivered on time and then they didn't order the pain management kit till my dad got picked up at the hospital and it took over 5 hrs to get here. unfortunately it arrived to late and my father died in alot of pain. filed a complaint and all they will do is change the pharmacy company they use.
Jerri Fichter
Dec 2024
If you have a port or PICC line I would not use this company. Most staff are not sufficiently trained to handle this. You also are assigned a specific nurse but rarely see that nurse and are pushed off on someone that is incompetent. I am an RN and was highly disappointed with the nursing care I received as well as the treatment from office staff following issues.
Jae Fleissner
Apr 2018
The nursing care with the VNA is good, but the administration, who controls the certifications, the supplies, the scheduling, etc. Is horrible. If you have an urgent matter don't expect to get help right away, in fact they even may accidentally hang up on you, or transfer your call three times, and then the third person has no idea why you are calling. My advice. Look elsewhere.
Juanita “Nita” Carter
Jun 2016
The agency does not communicate w/the nurses and the nurses do not communicate w/the agency- poor quality of treatment
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