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Reviews of Village Care Center are sharply mixed, ranging from families who felt their loved ones received attentive, compassionate nursing care to others who reported serious concerns about staffing levels, cleanliness, and infection control. Google reviewers rated the community 3.6 out of 5 based on 13 reviews, with experiences varying widely from visit to visit.
AI-generated from reviews and community data.
Village Care Center, Erlanger, KY is a senior living community in Erlanger, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 13 reviews.
Village Care Center is a skilled nursing and long-term care facility in Erlanger, Kentucky, with a licensed capacity of 100 residents.
Family experiences here diverge sharply. Some report attentive nursing staff who provide daily care with patience, allow residents to stay connected to family, and work actively toward recovery goals, one family noted their mother "always said, 'They take good care of me.'" Others describe inconsistent staffing levels, cleanliness concerns, and resistance to mobility-focused therapy, citing fall-prevention protocols that may prioritize caution over rehabilitation. A few families also raised concerns about infection control and health policies.
The facility holds a 3.6 out of 5 Google rating based on 13 reviews, reflecting this split in resident and family satisfaction. Prospective residents and their families should visit in person and ask direct questions about staff-to-resident ratios, physical therapy approach, and current health protocols before making a decision.
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Help Me Choose3.6overall · 13 ratings combined
3.6★ on Google (13)
Kathy
May 2026
My mother received excellent care while at the Village Care Center. The nurses were great and loved on her daily. She always said, “They take good care of me.” They allowed her to call home when she needed to hear our voices. They made sure she ate while there and worked with her one month to get her able to come home. They had a lot of patience with her! Highly recommend their care!
Albert Beach
Apr 2026
We having visit a lot of care Center's And some deserves bad review's but this one I find nothing to complane about the staff was friendly its was clean no hospital smell while we was there they checked in on her. Seveal time So why so many bad reviews? I believe its because peple like to give bad reviews deserved or not. I'm not saying they didn't have anything to complain about but if we who don't have a complaint don't give a review it gets one sided and people like us looking for a place may chose not to bring your Love one here So as of now we are very happy here and I have no regrets bringing my love one here .
Rebecca Espinoza
Nov 2024
Do not take your love one there !never enough staff and never clean and they are never watched there last days are horrible in this place !if your loved one is a fall risk from the start make sure they lower bed and put a mat down .mark the bedding make sure it's changed .plz check in on your love ones daily In care center .elderly deserve alot better!very sad
Donald Pickett
Sep 2024
Do not send your love one to this facility if you want them to recover and come home to you or go back to their own home. They are not vested in provided good physical therapy to get your love one up and mobile again. They're more concerned about not letting any of their patients fall. In my mothers careteam meeting, the one thing I asked of them was to get her acclimated to using her walker. I would come to her room for a visit and her walker would be buried in the back of her bathroom but they had a wheelchair right by her bed. My overall experience was horrible and I don't want you or your loved ones to have the same experience. Fortunately my mother's getting the physical therapy she needs at home now.
Michele Rogers
Dec 2023
Don't let your loved ones come here. Absolutely no rules about employee vaccinations and they're in the middle of a COVID outbreak without a mask in sight!
3 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2025
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 11, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2024
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 12, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 8, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2020
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 8, 2020
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2020
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 8, 2020
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 8, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Village Care Center, Erlanger, KY offers Skilled Nursing / Long Term Care.
Village Care Center, Erlanger, KY is located at 2990 Riggs Avenue in Erlanger, Kentucky.
Reviews of Village Care Center are sharply mixed, ranging from families who felt their loved ones received attentive, compassionate nursing care to others who reported serious concerns about staffing levels, cleanliness, and infection control. Google reviewers rated the community 3.6 out of 5 based on 13 reviews, with experiences varying widely from visit to visit.
Village Care Center, Erlanger, KY had 3 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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