3.5(45 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Seasons@Alexandria are sharply split: several families describe warm, family-like relationships with caring staff, while others report serious lapses in basic care, including slow response times and neglect. Multiple reviewers raised concerns about night-shift staffing and specific staff conduct issues.
AI-generated from reviews and community data.
The Seasons@Alexandria - a BLC community is a senior living community in Alexandria, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 45 reviews.
The Seasons@Alexandria is a skilled nursing and long-term care community in Alexandria, Kentucky, licensed for up to 117 residents. The facility is Medicare and Medicaid certified and operated by a non-profit corporation. It offers 24-hour staffing, private rooms with private bathrooms, an on-site registered nurse, medication management, dietary accommodations, wheelchair accessibility, and social activities in gathering spaces, along with restaurant-style dining.
The community receives mixed reviews from families. Some reviewers describe staff as dedicated and caring, with one noting that workers "have the biggest hearts." Others, however, report significant concerns about the quality and consistency of care, citing inattentive staff on night shifts, poor personal care coordination, and food quality issues. Communication and responsiveness to resident needs appear to be areas where experiences vary considerably among reviewers.
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Help Me Choose3.5overall · 45 ratings combined
3.5★ on Google (45)
Donald Holtkamp
Jul 2026
My Dad and Mom were both here for about 2 years. There are a bunch of amazing hard workers. Most of the workers have the biggest hearts. My Dad and Mom have passed, but it seemed like the workers and residents were part of my family and they love my dog. I still visit them.
Christopher Turner
Jul 2026
Seasons is an amazing place. My Grandmother was here and received phenomenal care. Staff were friendly and super helpful.
Sandra Fuller
May 2026
If you’re looking for someplace to dump a loved one, this is definitely your place. My sweet father wore some lady’s I’ll-fitting clothes for TWO WEEKS . Their response was, “At least he’s got clothes.” The food was awful, the care (I laugh at that word being used in conjunction with this place) was even worse. He couldn’t get out of bed by himself, but when he pushed the button, which he rarely ever did, it sometimes took them TWO HOURS to respond. They would get him out of bed and then forget to come put him back. I WOULDN’T TAKE A CORPSE TO THIS PLACE.
Melanie Inman
May 2026
My mom was here in 2022 and granted, the facility was beautiful, spacious and clean, but the staff, namely a lady named Gretchen was horrible too me personally over things that as I was just discover later on, was not in her purview to be doing and she proudly bragged about harming other families that she had dealt with not only there at the seasons, but at other jobs she has had over the years as well. I do not recommend sending any family here, especially if she, (Gretchen) is still employed there. Gretchen also had a chihuahua running loose in her office that wasn't medically necessary animal there as well. There's other negative things that happened as well, that I'm not going to mention here, because they're just that bad.
Martrice Spikes
Apr 2026
I don’t usually leave reviews, but I feel like this needs to be said. I’ve been to this facility a few times and the level of care I’ve witnessed is honestly concerning. The night shift staff in particular comes across as very disengaged and inattentive. There have been several occasions where patients were left waiting for assistance while staff appeared more focused on sitting around than providing care. It creates an environment that feels neglectful rather than supportive, which is the exact opposite of what a nursing home should be. Even as someone who doesn’t have a loved one here, it’s uncomfortable to witness how little urgency there seems to be when it comes to patient needs. Families trust places like this to care for their loved ones, and from what I’ve seen, that trust isn’t being upheld. I really hope management takes a closer look at what’s going on, especially during overnight hours, because the current situation doesn’t reflect the level of compassion and professionalism patients deserve.
5 inspection visits in the last three years, 23 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Sep 4, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 22, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 22, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 13, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 13, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity G of L: actual harm, isolatedCorrected Jun 23, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jun 23, 2022
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 23, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 26, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 23, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2019
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 14, 2019
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Seasons@Alexandria - a BLC community offers Skilled Nursing / Long Term Care.
The Seasons@Alexandria - a BLC community is located at 7341 E Alexandria Pike in Alexandria, Kentucky.
The Seasons@Alexandria - a BLC community carries a 3.5 out of 5 rating from 45 Google reviews. Reviews for The Seasons@Alexandria are sharply split: several families describe warm, family-like relationships with caring staff, while others report serious lapses in basic care, including slow response times and neglect. Multiple reviewers raised concerns about night-shift staffing and specific staff conduct issues. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Seasons@Alexandria - a BLC community had 5 government inspection visits in the last three years, with 23 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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