1 / 5CMS Care Compare
Reviews for Village at Cook Springs are sharply divided: several families praise the rehab therapy, food, and friendly nursing staff, while others describe serious medication-management failures, unclean conditions, and unresponsive administration. The community's low overall Google rating reflects this split between strongly positive and strongly negative experiences.
AI-generated from reviews and community data.
Village at Cook Springs is a senior living community in Pell City, Alabama offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 34 reviews.
Village at Cook Springs is a skilled nursing facility and comprehensive senior living community located just outside Pell City, Alabama, offering rehabilitation, skilled nursing, memory care, long-term care, respite care, and assisted living services across a 200-acre campus. The community is situated on the historic site of the Cook Springs Hotel (1884–1954) and is known for its rural setting near Logan Martin Lake, about 20 minutes from recreational opportunities for fishing and boating.
The skilled nursing center provides around-the-clock nursing care with specialized services for individuals with dementia in a secure wing. Rehabilitation services include physical, occupational, and speech therapies delivered through individualized programs tailored to each person's needs. The facility emphasizes a restorative approach treating the whole person, physically, emotionally, and socially, with post-acute care often covered by Medicare and other insurers for qualifying stays. The nursing center is fully licensed and Medicare and Medicaid certified.
Assisted living services are offered at three levels, with staff on duty around the clock to provide medication management and assistance with activities of daily living such as bathing and dressing. All assisted living accommodations include meals, housekeeping, laundry, and priority access to rehabilitation and skilled nursing services. Studio apartments and deluxe lakeview suites are available, each with private baths and access to lakeside dining.
Independent living options feature bright and spacious one- and two-bedroom apartment homes with maintenance-free living, patios or balconies, full kitchens, and washers and dryers. Housekeeping and dining plans are included. The community also offers affordable studio apartments with utilities and meals included for budget-conscious seniors, as well as a Bridge Program for short-term transition services.
The 200-acre campus features walking trails, scenic rural views, and access to on-site amenities including a farm with animals and a lakeside restaurant. The community emphasizes a welcoming environment where residents and families collaborate with healthcare teams to design individualized care plans, with visitors always welcome.
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Help Me Choose2.6overall · 34 ratings combined
2.6★ on Google (34)
Ben McBride
May 2026
A family member stayed at the rehabilitation facility and was very well taken care of. The rehab manager, Deb, was very attentive in making sure he got his prescriptions and had everything else he needed. The physical therapy provided was everything he needed to be fully mobile and pain-free after surgery.
Dovey Mcwhorter
Mar 2026
My brother was in there at the village of Cook Springs for the past seven months. The staff was very friendly. The food is good. The nurses and CNA‘s were very kind to my brother. He absolutely loved Jenny and also Taylor you were great so was Addison we love you all. She was always so helpful so was Maddie they always answered my questions Jenny even trim my brother‘s hair and gave him a Beard trim. Gypsy has been very kind to my brother as well. He is a resident there. We will always be grateful to the village at Cook Springs. We had to move my brother to the Oaks on Parkwood so we could be closer to home. Leisa Miller has always answered my questions and has been very helpful and so his Kimberly if you’re ever at Cook Springs know that they will take care of your loved one. If I could give them more than five stars, I would.
Stephanie Wilson
Feb 2026
A very close friend(18+yrs) was in this nursing facility. She had been in the Independent Living for maybe a year when they found her deceased in her room. My friend doesn't have any family except an estranged brother and a 93 yr old Stepdad. I've been all she's had since 2015 when I started driving back and forth to GA taking care of her, then I moved her to AL with me. Anyway, long story short and without saying the name of the person(Director of Marketing) was very rude and treated me like a nobody. Since my friend didn't have any family, I had asked if they would get me a # out of her phone so I could let her StepDad's caregiver know and she told me no. They would look through that after 10 days. Now let me say, my friend was in contact with the care giver weekly so I really thought she needed to know. I understand there are laws but this person was so cold hearted and could careless about anyones feelings. While I was there, a few of the residents let it be known about their feelings towards the person as well. Please check on anyone you have there and talk to them about this person. She shouldn't be allowed to think she has that much control over anything. Being in her position, she should show more concern and know a little more about the people who come there.
Asia Jordan
Apr 2025
This "nursing home" has a farm with animals to interact with; most comforting if you have country background and are family orientated. The quality of care, cleanliness of the facility, tastiness of food, and professionalism among the staff is a 10/10. Highly recommend.
Greg Newman
Feb 2024
The Village at Cook Springs will never lay a hand on my father ever again. They failed to give him all of the medicine that I sent over there and is on his chart that he's supposed to get. They didn't give him his breathing treatments. And they didn't give him all of his nerve pills for his trigeminal neuralgia. And I'm still going through his medicine to find out what's left that they didn't give him all of. Oh and they didn't give him his antibiotics for his UTI. But at the end of the week I get a call that he's in the hospital and the emergency room with the flu. Well I wonder why. If you care about your loved one do not send them to this so-called nursing home. They don't follow the medicine plan. And I understand that nurses are overworked and there's too many patients per nurse. I've Got Friends in the nursing field. And they complained about how hard it is. But they did their job and they did a good job. So why patients are being neglected at this place I don't know. One last thing, the rooms and the floors are dirty. So if you're looking for some place that is clean, this is not the place. And it fools you because when you come in the front it looks like a nice place.
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Aug 19, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Aug 19, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedCorrected Aug 19, 2019
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2019
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2019
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 21, 2019
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2019
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 20, 2018
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2018
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2018
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2018
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Village at Cook Springs offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Yes. Village at Cook Springs lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Village at Cook Springs is located at 415 Cook Springs in Pell City, Alabama.
Reviews for Village at Cook Springs are sharply divided: several families praise the rehab therapy, food, and friendly nursing staff, while others describe serious medication-management failures, unclean conditions, and unresponsive administration. The community's low overall Google rating reflects this split between strongly positive and strongly negative experiences.
Village at Cook Springs had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Village at Cook Springs and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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