Kayla Trammell
Mar 2026
Neither one of the Medicaid workers for St Clair county are ever available to answer their phones and don’t return messages.
St. Clair County Health Department
1175 23rd St N2.8(45 ratings)· Pell City average: 3.7
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1 / 6Quick Facts
- Vital records
- Issues birth, death, and marriage certificates
- Nutrition assistance
- Provides WIC program support for families
- COVID services
- Offers COVID-19 testing and vaccine shots
- Medicaid support
- Handles Medicaid enrollment including pregnancy Medicaid
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
St. Clair County Health Department in Pell City serves as a home health and hospice provider offering public health services like vital records, WIC assistance, immunizations, and COVID-19 testing. Reviewers are sharply divided: some praise specific staff members as kind and helpful, while many others report rude treatment, long wait times, and serious problems reaching anyone by phone.
What reviewers praise
- Several reviewers call staff friendly and helpful
- Clean, professional environment noted by multiple reviewers
- Praised for issuing birth, death, and marriage certificates
- One nurse specifically praised as caring and welcoming
- Offers WIC assistance that helps cover special needs costs
What reviewers flag
- Many reviewers describe staff as rude or dismissive
- Frequent reports of phones going unanswered for weeks
- Multiple complaints about long wait times even when not busy
- Several reports of COVID test results delayed over a week
- Reports of unreturned calls for Medicaid and pregnancy services
AI-generated from reviews and community data.
St. Clair County Health Department is a home care agency serving Pell City, Alabama offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.8 out of 5 across 45 reviews.
About St. Clair County Health Department
St. Clair County Health Department is an agency providing at-home care and public health services in Pell City, Alabama. It offers services including vaccination, WIC assistance, and pregnancy-related support to families in the community.
Reviews of the department are mixed. Some reviewers report courteous service and appreciate programs like WIC that help with costs for families with special needs. However, many reviewers describe persistent problems with staff responsiveness and demeanor, citing delays in test results, difficulty reaching staff by phone, and instances of dismissive or rude interactions during office visits. One reviewer noted that staff members "get tired and frustrated" given their demanding workload, while others reported feeling disrespected when seeking basic services.
Types of Care at St. Clair County Health Department
At-Home Care
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Help Me ChooseReviews of St. Clair County Health Department
2.8overall · 45 ratings combined
2.8★ on Google (45)
Jesse Simon
Feb 2026
The lady at the desk was very kind and helpful. She made the process of getting my birth certificate easy.
Rhiane Zelene Spence
Sep 2025
I’ve been trying to call for weeks to set an appointment. Is there something wrong with yalls phone number or something?
Ciara Cote
Jan 2025
Nurse Jennifer is absolutely amazing! She’s always very welcoming and caring. Every time i’ve seen her she’s been incredibly helpful and sweet!
Brandey Taylor
Jan 2025
Lady who Answered the phone on line 3 who very rude! I'm not going to you exactly why I need to see a doctor. That's my business. And she kept talking over me right as I am Answering her. Just rude and dismissive to me
Frequently Asked Questions
What types of care does St. Clair County Health Department offer?
St. Clair County Health Department offers At-Home Care.
Where is St. Clair County Health Department located?
St. Clair County Health Department is located at 1175 23rd St N in Pell City, Alabama.
What do families say about St. Clair County Health Department?
St. Clair County Health Department carries a 2.8 out of 5 rating from 45 Google reviews. Clair County Health Department in Pell City serves as a home health and hospice provider offering public health services like vital records, WIC assistance, immunizations, and COVID-19 testing. Reviewers are sharply divided: some praise specific staff members as kind and helpful, while many others report rude treatment, long wait times, and serious problems reaching anyone by phone. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit St. Clair County Health Department?
Submit the Request Information form on this page, or contact St. Clair County Health Department directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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