4.1(60 ratings)· Pell City average: 3.7
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1 / 6An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of veterans at this Pell City home often describe compassionate, attentive staff, a clean environment, and strong communication about their loved one's care, with several long-term residents' families expressing deep gratitude. At the same time, a cluster of reviews describes serious lapses in basic care, including a widely referenced incident of a resident found covered in dried vomit, along with separate reports of bed sores and inadequate staffing. Overall sentiment is mixed, with many enthusiastic long-term reviews alongside a smaller but consequential set of alarming neglect complaints.
AI-generated from reviews and community data.
Colonel Robert L. Howard State Veterans Home is a senior living community in Pell City, Alabama offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 60 reviews.
Colonel Robert L. Howard State Veterans Home is an assisted living community in Pell City serving veterans. The facility offers 24-hour staffing, on-site nursing care, medication management, housekeeping, and restaurant-style dining, along with social activities, emergency call systems, and wheelchair accessibility.
Reviewers describe mixed experiences with the facility's care standards. Many families report satisfaction, noting that residents are clean, happy, and treated with respect, and that staff are welcoming and accommodating to visiting family members and community guests. However, several reviewers raised serious concerns about neglect in skilled nursing areas, including inadequate hygiene care and attention to immobile residents, delays in patient monitoring, and insufficient response to residents' basic needs. One reviewer wrote, "The staff is very kind and welcoming," while others reported frustration that initial care declined over time or was lacking in particular units.
The facility is licensed as a state veterans home and maintains on-site nursing supervision. Prospective families should note that experiences appear to vary significantly, particularly between assisted living and skilled nursing areas, and some reviewers emphasized the importance of frequent family visits to monitor care.
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Help Me Choose4.1overall · 60 ratings combined
4.1★ on Google (60)
Jill Larson
Aug 2026
Assistant living was wonderful. Skilled nursing areas are lacking, especially if your loved one is immobile. Bed sores are imminent from lack of timely turning and diligence. This could and will lead to critical issues if not properly cared for and in my case it wasn’t. The upper management told me what they felt I wanted to hear as no progress was made in the care for my loved one. I do not recommend.
James
Jun 2026
Very nice visit. Staff very friendly and accomadating
savannah jester
Mar 2026
it's like summer camp but instead
Cora Boykins
Mar 2026
Our visit was so nice.thank you !
Carl Hall
Mar 2026
The facilities are 1st class. I will be volunteering and during this process, Sabrina was extremely helpful and pleasant throughout my process to get approval to help. All in with whom I spoke was kind and helpful as well.
Colonel Robert L. Howard State Veterans Home offers Assisted Living.
Colonel Robert L. Howard State Veterans Home is located at 7054 Veterans Pkwy in Pell City, Alabama.
Colonel Robert L. Howard State Veterans Home carries a 4.1 out of 5 rating from 60 Google reviews. Families of veterans at this Pell City home often describe compassionate, attentive staff, a clean environment, and strong communication about their loved one's care, with several long-term residents' families expressing deep gratitude. At the same time, a cluster of reviews describes serious lapses in basic care, including a widely referenced incident of a resident found covered in dried vomit, along with separate reports of bed sores and inadequate staffing. Overall sentiment is mixed, with many enthusiastic long-term reviews alongside a smaller but consequential set of alarming neglect complaints. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Colonel Robert L. Howard State Veterans Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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