Yolanda Mitchell
Jun 2026
If you are from agency do not trust Debbie the supervisor on b wing .
1 / 4Quick Facts
- Total units
- 98
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 98
- Inspections
- View history (46 citations)
CMS Care Compare
What Families Think
Google reviewers rate this skilled nursing and rehab community 4.4 out of 5, but the individual reviews show a wide range of experiences. Some families describe attentive, compassionate care and a clean facility that helped their loved one recover well, while others describe serious safety and communication problems during rehab stays.
The Good
- Staff described as friendly and compassionate
- Facility described as exceptionally clean
- Some patients showed steady improvement in care
- Positive front-desk and cleaning staff interactions noted
The Bad
- One report of a patient left unattended and medication not per doctor's orders
- One report of a roommate assault leading to a facility transfer
- One report of lost dentures and unreturned follow-up calls
- One report questioning whether the on-site physician is actually present
AI-generated from reviews and community data.
Vantage Health and Rehab of Westfield is a senior living community in Westfield, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 62 reviews.
About Vantage Health and Rehab of Westfield
Vantage Health and Rehab of Westfield is a skilled nursing / long term care community in Westfield, Massachusetts. The community is licensed for up to 98 residents.
Families rate Vantage Health and Rehab of Westfield 4.4 out of 5 based on 62 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Vantage Health and Rehab of Westfield
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Vantage Health and Rehab of Westfield
4.4overall · 62 ratings combined
4.4★ on Google (62)
Kimberly Sweeney
May 2026
If I could give a -10 I would. If you love someone do NOT send them voluntarily to this place for rehab. They leave patients unattended, keep them on very strong pain meds even if lesser were prescribed, and don’t not follow a surgical Dr orders of prescriptions, for necessary icing of incisions, or removing mobilizing equipment in order to begin moving and healing. They lied multiple times to the patient about how long they would have to be there , extended it a week which insurance didn’t cover it, and left to pay out of pocket for an extra week they claimed they didn’t need. ???? Staff treated them like they had dementia. Some of the staff seem just as confused as the dementia patients roaming all about. When concerns had to be addressed a few times in person they seemed to be met reluctantly. The main Dr on their staff is listed for several others in the region which raises many questions. I don’t believe they are on site at all. It was a traumatic experience from the start at this facility leaving a negative impact on the patient who is still recovering from the whole ordeal.
Robin
Apr 2025
My Brother was a patient at this place for only 3 or 4 days before things started going very wrong..he was assulted by his roomate ....they then threw out his partial after he vomited from nerves..he had to move to another nursing home/rehab. He was recently discharged so we called vantage to inquire about them replacing his partial but no one can be bothered to call us back..So im writing this in hopes of the owner contacting us..If I dont hear back..Ill write a true review im sure will get noticed...We dont want anything but his partial replaced..which is kind considering ..His name is michael labrecque I truely hope someone will take the time to find out what happened when he was there and contact him.
John Iglesias
Mar 2025
My brother is in this rehab, from medical issues he recently encountered. This is not a five star motel. He's there to get well enough to go home asap. This facility knows what they're doing. My brother is showing daily improvement and has a positive attitude thanks to the great care he's receiving. And by the way, the entire staff, from the women at the desk as you come in, to the people that are mopping the floors, are all doing it with smiles on their faces,and are so friendly and compassionate! Thank you Vantage, for taking such exceptional care of my brother!.
Cheryl Landers
Jul 2023
My experience is a little different from the other experiences. I came here in early May to finish recovering from a mild stroke. There are pros and cons pros I have observed the quality of care here and it's great . Most of the staff are caring and this place is exceptionally clean. Now the cons, although there's not many but the menu is lackluster and the food doesn't have flavor Just because we're older doesn't mean we don't have tastebuds. Besides that if your loved ones need a skilled nursing facility I would highly suggest this place
Government Inspection History
5 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Mar 11, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026
Jul 29, 2025Health Complaint2 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025
Jan 7, 2025Fire Safety StandardHealth Standard19 citations
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Nov 29, 2023Fire Safety StandardHealth Standard6 citations
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2024
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Sep 13, 2022Fire Safety StandardHealth Standard18 citations
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 4, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 5, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 4, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity B of L: potential for minimal harm, patternCorrected Nov 5, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity B of L: potential for minimal harm, patternCorrected Nov 5, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Vantage Health and Rehab of Westfield offer?
Vantage Health and Rehab of Westfield offers Skilled Nursing / Long Term Care.
Where is Vantage Health and Rehab of Westfield located?
Vantage Health and Rehab of Westfield is located at 60 East Silver Street in Westfield, Massachusetts.
What do families say about Vantage Health and Rehab of Westfield?
Google reviewers rate this skilled nursing and rehab community 4.4 out of 5, but the individual reviews show a wide range of experiences. Some families describe attentive, compassionate care and a clean facility that helped their loved one recover well, while others describe serious safety and communication problems during rehab stays.
How did Vantage Health and Rehab of Westfield do on recent health and safety inspections?
Vantage Health and Rehab of Westfield had 5 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Vantage Health and Rehab of Westfield?
Submit the Request Information form on this page to connect with Vantage Health and Rehab of Westfield and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Vantage Health and Rehab of Westfield? Claim this listing to update photos, pricing, and details. It's free.
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