4.7(40 ratings)· West Springfield average: 3.8
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Monastery Heights Senior Living & Memory Care in West Springfield, Massachusetts, holds a 4.7 out of 5 rating from 40 Google reviews, suggesting families are generally satisfied. Beyond the rating, no detailed review comments, amenities, or descriptions were provided to give a fuller picture of daily life there.
AI-generated from reviews and community data.
Monastery Heights Senior Living & Memory Care is a senior living community in West Springfield, Massachusetts offering Memory Care, Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.7 out of 5 across 40 reviews.
Monastery Heights Senior Living & Memory Care is a residential community in West Springfield, Massachusetts offering independent living, assisted living, and memory care. The community is licensed to provide 24-hour staff support, medication management, housekeeping, and laundry services. Residents enjoy private rooms with private bathrooms, wheelchair accessibility, dietary accommodations, and an emergency call system.
The facility features gathering and activity spaces where residents participate in social activities including art, bingo, card games, movies, and live musical entertainment. Reviewers consistently praised the warmth and attentiveness of the staff, describing them as compassionate and going above and beyond in their care. One reviewer wrote, "the staff is incredibly compassionate and always goes the extra mile." Families noted that both clinical staff and administrative personnel create a genuine, caring environment where residents feel at home.
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Help Me Choose4.7overall · 40 ratings combined
4.7★ on Google (40)
James DiStefano
May 2026
The cna care staff are so nice, they go above and beyond, the executive director, I think her name is Dayna, always drops everything when somebody needs something, the business office person is probably the nicest lady I’ve ever met, and the front desk Beverly is a gem they’re lucky to have her!
Mary Spelling
Oct 2025
My grandmother lives upstairs, and she LOVES it here! Ann in the business office and Dayna the director are so nice and so good to my grandmother! I don’t think it’s just because they work here, I think that they are genuine!! I truly love this place for my grandmother!!!
Robert Formaggioni
Feb 2025
The staff at Monastery Heights is kind compasionate and provides our family member with exceptional care.
Leah Penniman
Jan 2025
The staff are attentive, warm, and competent. The facility is beautiful and clean. I am grateful that our mother has found a home at Monastery Heights.
Mary Foley
Jan 2025
"I can't express enough how Wonderful this community is. The staff is incredibly compassionate and always goes the extra mile to ensure residents feel comfortable and cared for. My mother's living quarters are spacious and clean, and she loves the diverse activities offered. Whether it's art, bingo, cards, dominoes, dice games, movie 🍿 day And they bring musical entertainment in a couple of times a month. There's always something fun to participate in. It truly feels like a warm community, The staff and the residence are fantastic and I highly recommend it!" If I ever have a need for a Nice wonderful place, this would be my number one choice.
Monastery Heights Senior Living & Memory Care offers Assisted Living, Independent Living and Memory Care.
Monastery Heights Senior Living & Memory Care is located at 110 Monastery Ave in West Springfield, Massachusetts.
Monastery Heights Senior Living & Memory Care carries a 4.7 out of 5 rating from 40 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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