4.7(15 ratings)· Westfield average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families rate The Arbors at Westfield highly overall, though no individual written reviews are available to explain what specifically stands out to them.
AI-generated from reviews and community data.
The Arbors at Westfield Assisted Living and Memory Care is a senior living community in Westfield, Massachusetts offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.7 out of 5 across 15 reviews.
The Arbors at Westfield is an assisted living and memory care community in Westfield, Massachusetts, offering independent living, assisted living, memory care, and skilled nursing or long-term care. The community provides 24-hour staff support, private rooms with private bathrooms, medication management by an on-site RN, dietary accommodations, housekeeping and laundry services, and an emergency call system.
Amenities include gathering and activity spaces for social programs, and the facility is wheelchair accessible. Reviews are mixed regarding staff consistency and care standards, with some reviewers praising the compassionate staff, cleanliness, meals, and engaging activities, while others raised concerns about medication administration and dietary attention. One reviewer wrote, "The staff is very hands on, they provide activities for the residents and keep them engaged."
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Help Me Choose4.7overall · 15 ratings combined
4.7★ on Google (15)
Christine Martin
Mar 2026
I am so impressed with not only the beautiful facility and services offered here, but the compassion that the staff shows. I am particularly talking about David Foley. We were slotted to have my mom in assisted living however, she ended up needing more advanced care and had to go into a long- term care facility. David reached out several times to inquire about her and to render help if needed. That is going above and beyond and we appreciated that so much. Chris M.
AJ
Mar 2026
My mother has been living in the memory care at the Westfield location for just under a year now. I am very pleased with the care she has been getting. The staff is very hands, they provide activities for the residents and keep them engaged. She is very happy living there.
Claire
Jan 2026
I guess I’ll begin by saying I wouldn’t recommend putting your family members here. Meds are constantly being missed and not given, majority of the residents go without eating because the staff can’t be bothered, care is trash, all around the residents do not get the attention they should. This place is a revolving door of staff members. They fire employees who actually care simply based on their personal feelings for them. If people aren’t getting fired, they are quitting. Place has gone through so much staff, the residents can’t even keep up with who is taking care of them. Staff probably would care more if they actually got paid a decent amount and weren’t forced to constantly work short. The directors are great but the higher ups do not care about anyone, it’s all about money with them. They make promises to families that cannot be followed through on because they need nursing home level care and this is an ASSISTED LIVING HOME. Again though, as long as they are getting your money they don’t care how well they are taken care of. The food is gross. The lack of professionalism is gross. Overall, save your money and place your family members with a company that actually cares.
Karen Bernier
Aug 2025
The Arbors has such friendly, attentive staff that work very hard to attend to the needs of their residents. The facility is clean, the meals are wonderful, there are many fun activities for the residents and the overall atmosphere of the building is very friendly and very positive.The administration has been excellent in every way.We have had a great experience there.
Steve Buchanan
Mar 2025
My mother has been at the Arbors for the last 2 years and the care has been excellent. we have been very happy with the care given.
The Arbors at Westfield Assisted Living and Memory Care offers Assisted Living and Memory Care.
The Arbors at Westfield Assisted Living and Memory Care is located at 40 Court St in Westfield, Massachusetts.
The Arbors at Westfield Assisted Living and Memory Care carries a 4.7 out of 5 rating from 15 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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