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Touchmark in the West Hills

840 SW Touchmark Way

4.5(84 ratings)· Portland average: 4

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Touchmark in the West Hills, photo 11 / 6

Quick Facts

Licensed capacity
155 residents

California CDSS

Memory Care Setup
Dedicated memory care neighborhood called Pembrook
Care Tier
Offers a distinct Enhanced Assisted Living level
Nursing Presence
On-site RN and dedicated care administrator roles

What Families Think

Families describe Touchmark in the West Hills as a beautiful, resort-like campus with a warm, name-you-by-face staff culture, praised especially for helping residents move smoothly between independent living, assisted living, and memory care. At the same time, a notable minority of reviewers report serious lapses in assisted living and memory care—understaffing, neglect, poor communication from leadership, and rising costs alongside declining service—so experiences appear to vary significantly by neighborhood and time period.

The Good

  • Warm, welcoming staff frequently praised by families
  • Smooth transitions between independent, assisted, and memory care
  • Beautiful grounds with waterfalls and valley views
  • Multiple dining venues with generally good food
  • Active social calendar: pickleball, watercolor, fitness classes
  • Staff and residents often know each other by name

The Bad

  • Several serious reports of neglect and unsafe conditions in memory care
  • Multiple complaints about inconsistent, understaffed assisted-living care
  • One detailed report of unresponsive leadership to family complaints
  • One report of rising costs paired with declining service quality

AI-generated from reviews and community data.

Touchmark in the West Hills is a senior living community in Portland, Oregon offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Guest Meals, Professional Chef and Restaurant style Dining Room. Families rate it 4.5 out of 5 across 84 reviews.

About Touchmark in the West Hills

Touchmark in the West Hills is an independent living, assisted living, memory care, and home care community located in Portland, Oregon. Each neighborhood is designed to meet residents' needs today and support them as circumstances change over time.

The community emphasizes personalized living spaces that reflect residents' individuality, with thoughtfully designed homes featuring premium finishes, spacious storage, and natural light. Residents are encouraged to bring favorite furniture, artwork, and keepsakes to make their space comfortable and familiar. The community welcomes pets as members of the community.

Dining at Touchmark in the West Hills features fresh, locally inspired cuisine designed to nourish and provide opportunities for connection. The community offers a premier Health & Fitness Club alongside creative workshops and other amenities. A {FULL} Life Wellness & Life Enrichment Program is designed to support residents' well-being through fitness classes, creative pursuits, volunteer work, and activities that bring joy and purpose.

Days at the community vary based on what matters most to each resident, with opportunities to participate in fitness classes, creative workshops, volunteer work, social gatherings, and activities like pickleball and happy hour. Family and friends are encouraged to stay involved and may join residents for meals and special events.

The community is situated in a setting that emphasizes natural beauty and vibrant surroundings in Portland, supporting a lifestyle full of discovery and engagement.

Types of Care at Touchmark in the West Hills

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Multiple Floor Plans
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Guest Meals
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Games
  • Live Performances
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Touchmark in the West Hills

4.5overall · 84 ratings combined

4.5★ on Google (84)

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Tina Sinkinson

Jul 2026

via Google ↗

My husband & I moved to Touchmark almost 2 yrs ago . We moved from Ga because his sister who has lived there since opening & had been suggesting it for my husband w/ Parkinson’s & dementia starting. Since our son lives in PDX, I decided it was what we needed to do . There was nothing comparable there. We were together for 8 months til we sadly knew it was time for him to move to Memory Care. I choose here because it was very cheery & bright . He’s getting excellent care there , his food & mine in the dining rooms are both very good . I love the outings, & activities, along w/ the support groups . Living here is like being apart of a family w/ the residents who are very supportive & the sincere staff . Everyone knows you by name . The grounds are beautiful & well maintained w/ waterfalls throughout.

Courtney Hartman

Jun 2026

via Google ↗

My dad has been in assisted living at Touchmark for a month, and it has exceeded all our expectations.<br><br>Our first impression came from retirement counselor Veronica, whose warmth, compassion, and guidance were exceptional. We assumed Touchmark was simply putting its very best foot forward by having someone like her lead prospective families through the process. What we've learned since my father moved in is that Veronica wasn't the exception—she exemplifies Touchmark's culture. Every staff member we've met has shown such kindness, respect, and genuine interest and care. Touchmark's marketing materials talk about being a friend, an ally, and a giver. In our experience, they absolutely walk the walk.<br><br>My dad tells people often, "This place employs every kind of person, but they all have one thing in common: they're NICE. And not fake, plastic nice."<br><br>Knowing my father is surrounded by people who treat him with such warmth and dignity has given us enormous peace of mind. Touchmark was the right choice and we are deeply grateful.

Brandon Howes

Jun 2026

via Google ↗

The people, the staff and the community is top tier, it was a pleasure capturing landscaping photography for Touchmark in the West Hills!

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Ask about availability, pricing, or a tour. Your details go only to Touchmark in the West Hills, never sold or shared.

Frequently Asked Questions

What types of care does Touchmark in the West Hills offer?

Touchmark in the West Hills offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Is Touchmark in the West Hills pet friendly?

Yes. Touchmark in the West Hills lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Touchmark in the West Hills located?

Touchmark in the West Hills is located at 840 SW Touchmark Way in Portland, Oregon.

What do families say about Touchmark in the West Hills?

Families describe Touchmark in the West Hills as a beautiful, resort-like campus with a warm, name-you-by-face staff culture, praised especially for helping residents move smoothly between independent living, assisted living, and memory care. At the same time, a notable minority of reviewers report serious lapses in assisted living and memory care—understaffing, neglect, poor communication from leadership, and rising costs alongside declining service—so experiences appear to vary significantly by neighborhood and time period.

How can families visit Touchmark in the West Hills?

Submit the Request Information form on this page to connect with Touchmark in the West Hills and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Touchmark in the West Hills? Claim this listing to update photos, pricing, and details. It's free.

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