Shawna Starke
Jun 2024
I am long overdue for a glowing review for Heritage Manor and regret the timeliness. My family member is a resident here and it is absolutely a 5 star facility. It is clean, beautiful, and welcoming from both a visitors and residents perspective. It is very apparent that they regularly invest in landscaping, decor, and updates. Even just recently they installed a new security system and there’s always other improvements. My family member enjoys the food (and they are finally eating 3 square meals a day at regular times) and they always have periodic refreshments for them. They have top tier activities coordination which is my favorite part of this community for my family member. They make all of the residents feel involved, have constant activities and opportunities to participate for all social levels. It is clear they are grinding at this pursuit all day long to provide constant joy for the residents. They regularly throw parties and events for family to come in and engage in community. My family member went from being slightly reclusive to being vibrant and participatory in the community in less than one years time. The staff really treat them (and myself as a caregiver) like family. They are ALWAYS kind, always patient, and it is clear that everyone takes their job seriously but also find purpose in their roles. They all seem to genuinely care. I have not seen much if any visitor-facing staff turnover in the 18 months my family member has been there, which is very welcomed for me so I can be familiar with all care staff and I know that the employees respect their jobs to stay. That is so rare these days. If you are considering placing a loved one here, I highly recommend it!
