Heritage Manor of Lockport

Shawna Starke

Jun 2024

via Google ↗

I am long overdue for a glowing review for Heritage Manor and regret the timeliness. My family member is a resident here and it is absolutely a 5 star facility. It is clean, beautiful, and welcoming from both a visitors and residents perspective. It is very apparent that they regularly invest in landscaping, decor, and updates. Even just recently they installed a new security system and there’s always other improvements. My family member enjoys the food (and they are finally eating 3 square meals a day at regular times) and they always have periodic refreshments for them. They have top tier activities coordination which is my favorite part of this community for my family member. They make all of the residents feel involved, have constant activities and opportunities to participate for all social levels. It is clear they are grinding at this pursuit all day long to provide constant joy for the residents. They regularly throw parties and events for family to come in and engage in community. My family member went from being slightly reclusive to being vibrant and participatory in the community in less than one years time. The staff really treat them (and myself as a caregiver) like family. They are ALWAYS kind, always patient, and it is clear that everyone takes their job seriously but also find purpose in their roles. They all seem to genuinely care. I have not seen much if any visitor-facing staff turnover in the 18 months my family member has been there, which is very welcomed for me so I can be familiar with all care staff and I know that the employees respect their jobs to stay. That is so rare these days. If you are considering placing a loved one here, I highly recommend it!

Ted Way

Jun 2022

via Google ↗

I cannot say enough good things about Heritage Manor and its staff.<br><br>I would not have been able to board a plane and leave Western New York if I had not been able to make a home for my mother on Lexington Court. I could rest assured that she would be safe, taken care of, and VERY well fed. However, I never quite knew the love that she would enjoy while living there, or the joy that this phase of her life could bring her.<br><br>The staff of Heritage Manor are consummate professionals who care deeply about the work that they do. For them, this is clearly not just a "job". This is a calling.<br><br>They are a true credit to their calling.

Brian Scholtisek

Apr 2022

via Google ↗

My brother was welcomed to Heritage Manor and he has shown significant improvement from the Rehab facility where he was previously. He is given a delicate balance of independence and attention which helps with his quality of life.

Paul Zorn

Jan 2020

via Google ↗

Mom was at Heritage for just over two years and truly loved being there. The staff was wonderful and really made mom and my family comfortable knowing she was being well taken care of. We always appreciated the quality of care that mom was receiving. Great meals, lots of activities, first rate personal care and just high marks for how nice and clean the building and her room was. Would highly recommend to anyone with a loved one who needs a little help when they get to that point.

James Phipps

Jun 2019

via Google ↗

The staff at Heritage receives high marks of excellence from our family. They went above and beyond helping our mother to feel loved and part of their Heritage community. From sunrise to sunset and all through the night they supported our mother with her ADL’s and companion needs. We also were pleasantly surprised with the nurturing and community culture of the residents. From bingo to bible study to meal time, everyone supported our mom. They kept our mother active and engaged each day which provided great relief for us as she was transitioning from living independently. Ray Geiser their director was a great communicator and highly engaged. Any calls were returned promptly and he always delivered an honest and solid perspective.