4.3(32 ratings)· Missoula average: 4.2
Part of The Springs Living · 23 communities · 4.5★ average
1 / 6Families describe The Springs at Missoula as a warm, well-kept community with attentive staff, good food, and full activity calendars across independent living, assisted living, and memory care. However, several reviewers raise serious concerns about memory care staffing, training, and follow-through on promised assistance, so experiences appear to vary significantly by department and shift.
AI-generated from reviews and community data.
The Springs at Missoula is a senior living community in Missoula, Montana offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.3 out of 5 across 32 reviews.
The Springs at Missoula is an assisted living and independent living community in Missoula, Montana. With a 4.3-star rating across 32 reviews, the community draws divided feedback that reflects two distinct patterns of resident experience.
Most families highlight the warmth of staff interactions, describing them as genuinely caring and accommodating during life transitions. Residents praise the facility's cleanliness, spacious apartments, and courtyard grounds. Meal quality and variety receive consistent mention, one family noted they "love the food" and "excellent chef." Activities and programs appear regularly throughout reviews, with visitors impressed by organized, engaging offerings for both independent and memory care residents.
However, a meaningful minority of reviews raise serious concerns about care quality and responsiveness, particularly regarding assistance requests, staff training credentials, and supervision of residents in memory care. These accounts describe delayed personal care tasks and unaddressed safety issues, contrasting sharply with the five-star assessments.
At 4.3 stars across 32 reviews, The Springs shows strong positive sentiment among many residents and families, though potential residents should request specifics about staffing, training standards, and care protocols during visits, particularly if memory care is needed.
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Help Me Choose4.3overall · 32 ratings combined
4.3★ on Google (32)
Kenda Kitchen
Jun 2026
My friend's mother is in the asst. living area and they charge extra for every bit any extra help she needs. And than they don't do it! Small things like turn her TV on to the music channel, never been on when Ive gone to visit. Make sure she has her hearing aids in .. never done. Had a fire drill last week and the breaker was off for power in her room for 2 days. Now if your checking on someone wouldn't you notice. It goes on and on.
Delilah Rose
May 2026
The springs is a terrible terrible place, in memory care they have countless employees that don’t do anything they let the residents stay in their soiled briefs for hours and change them right before shift change, they are rude to their residents, some residents even get into physical altercations the employees don’t do anything about it and the higher up staff decided to push it all under the table even when the resident is not safe for the employees nor the rest of the residents while though they have some bad employees they do have some amazing one, they let go of the good ones and keep the ones who cannot do their job.
Terry
Sep 2025
I have visited The Springs as a service provider to discuss dementia and Alzheimer's. I have presented educational opportunites for staff and residents. The Springs is always well organized and participants are very willing to engage with questions and comments. I enjoy seeing the activities and experiences provided. I also have friends with family members here who speak highly of the staff and services. I recommend checking out the Springs when asked about sites for memory care.
Amaya Roscoe
Sep 2025
Great community that offers Independent, Assisted and the best memory care in town.
Diana Filkins Missoula Montana Realtor
Sep 2025
The Springs at Missoula is a warm and welcoming community with caring, attentive staff who truly look out for residents. The building is clean and comfortable, with nice outdoor areas and plenty of activities to enjoy. Families really appreciate the fresh meals and the sense of community here. Overall, it’s a wonderful place that gives peace of mind knowing loved ones are well cared for.
The Springs at Missoula offers Assisted Living, Independent Living and Memory Care.
The Springs at Missoula is located at 3710 American Way in Missoula, Montana.
Families describe The Springs at Missoula as a warm, well-kept community with attentive staff, good food, and full activity calendars across independent living, assisted living, and memory care. However, several reviewers raise serious concerns about memory care staffing, training, and follow-through on promised assistance, so experiences appear to vary significantly by department and shift.
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