4.9(77 ratings)· Charlotte average: 4.3
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1 / 7An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families overwhelmingly describe The Sanctuary at Stonehaven as a warm, home-like memory care community made up of small group homes, with high praise for the caregiver-to-resident ratio, cleanliness, and personalized attention to residents with dementia and Alzheimer's. Nearly all reviewers report noticeable improvements in their loved one's mood, appetite, or anxiety after moving in, and many contrast it favorably with larger, more institutional facilities they tried first. A single critical review raised concerns about overnight staffing gaps and a billing dispute.
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The Sanctuary at Stonehaven is a senior living community in Charlotte, North Carolina offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.9 out of 5 across 77 reviews.
The Sanctuary at Stonehaven is a memory care and assisted living community in Charlotte, North Carolina, specializing in dementia and Alzheimer's care. Since opening in 2017, the community provides 24/7 care with unlimited assistance in activities of daily living, medication management, housekeeping, hygiene assistance, and nutritious meals tailored to residents' needs.
The community is built around personalized care with staff trained to understand the unique challenges of dementia. Design features intentionally eliminate long hallways and elevators, keeping caregivers within a few feet of residents at all times. Large private rooms with their own bathrooms, open floorplans, and abundant natural light create a home-like environment rather than an institutional setting. Safety protocols focus on fall prevention and infection control through intentional design, rigorous procedures, and continuous supervision.
Enrichment activities are customized to each resident's abilities and interests, designed to preserve important skills and slow cognitive decline. Staff members personalize accommodations and activities based on individual preferences, and the community emphasizes building close bonds with residents based on empathy, respect, and dignity. Residents can remain at The Sanctuary as their care needs evolve.
The community prioritizes staff stability and satisfaction, recognizing that consistent caregivers build deeper trust and understanding with residents and their families. Management maintains open communication channels with families and remains available to discuss care directly. The facilities are located in quiet, tree-lined neighborhoods in the Charlotte area, with beautiful newly renovated and newly constructed residences designed to feel familiar and welcoming.
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Help Me Choose4.9overall · 77 ratings combined
4.9★ on Google (77)
Debra Starling
Feb 2026
My sister spent several months at the Sanctuary when she needed 24/7 care. The staff were so accommodating to her many requests and the house itself was so welcoming. They allowed her to garden and participate in cooking as well. An overall fantastic and comforting place for those that need assisted living. Thank you!!
D
Feb 2026
Staff and management of The Sanctuary are exceptional. They provided selfish care in a 'home-like' environment enabling residents to maintain dignity and privacy during their time of need. If you are reading this review know that The Sanctuary is more than worthy of your consideration.
Karen Devore
Feb 2026
My mother was a resident at the Sanctuary and it was a wonderful experience. The staff was very caring and very observant of my mom. The care she received was individualized. I really enjoyed visiting with my mom. It was like she was living in her home and was being cared for 24/7. My siblings and I were appreciative of the care she received. We could not have asked for a better experience.
John Berger
Jan 2026
Great facility and staff. We looked at 7or 8 other memory care facilities in the Charlotte area before seeing this one. We signed up right away as we did not want to miss out on an opening. The staff was amazing and the 3:1 ratio the best we had ever seen - 3 residents per 1 staff member.<br>We were always kept informed of how my mother was doing and always kept abreast as to any medication being taken or changes requested/needed. The house was always kept immaculate and never did I smell that antiseptic that you smell in the larger facilities. The food was always plentiful and prepared on site.<br>I would look no further. The Sanctuary is a boutique memory care facility with Very attentive and knowledgeable staff.
J A
Dec 2025
I’m incredibly grateful for the care my mother received at The Sanctuary (6001 Bismark Pl) during her final chapter of life. Although she was there for a short time, the level of attention, care and compassion she received was truly exceptional. The staff was attentive, competent, dedicated and kind - it’s clear they have a heart for caring for others. It’s rare to find a place where professionalism and a personal touch combine so seamlessly. I highly recommend The Sanctuary to anyone looking for the very best care for their loved ones.
The Sanctuary at Stonehaven offers Assisted Living and Memory Care.
The Sanctuary at Stonehaven has not published its pricing. For context, communities in Charlotte that publish rates start around $3,849 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
The Sanctuary at Stonehaven is located at 6741 Ciscayne Pl in Charlotte, North Carolina.
The Sanctuary at Stonehaven carries a 4.9 out of 5 rating from 77 Google reviews. Families overwhelmingly describe The Sanctuary at Stonehaven as a warm, home-like memory care community made up of small group homes, with high praise for the caregiver-to-resident ratio, cleanliness, and personalized attention to residents with dementia and Alzheimer's. Nearly all reviewers report noticeable improvements in their loved one's mood, appetite, or anxiety after moving in, and many contrast it favorably with larger, more institutional facilities they tried first. A single critical review raised concerns about overnight staffing gaps and a billing dispute. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact The Sanctuary at Stonehaven directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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