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The Retreat at Covington

19432 Crawford Rd

4.6(74 ratings)· Covington average: 4.5

The Retreat at Covington, photo 11 / 6

Quick Facts

Billing Policy
30-day notice required for move-out, even after death

What Families Think

Families overwhelmingly describe The Retreat at Covington (also referred to by past name 'The Trace') as a clean, welcoming community where staff are warm and attentive and residents feel like family. A handful of reviewers, however, flag serious concerns about staffing levels for personal care, a medication billing dispute, and a harsh move-out billing policy after a resident's death.

The Good

  • Staff repeatedly praised as friendly, patient, and caring
  • Facility consistently described as clean and well-maintained
  • Dining and chef-led events frequently highlighted by name
  • Residents reported as happy and well-integrated socially
  • Specific longtime staff members (Angela, Julie, Campbell) praised by many reviewers

The Bad

  • One report of understaffing leading to missed bathing schedules in memory care
  • One report of a $1,400 medication billing dispute with unclear accountability
  • One report of being billed a full month's rent after a resident's death
  • One reviewer criticized corporate management as profit-focused over care
  • One report of the laundry service losing clothing

AI-generated from reviews and community data.

The Retreat at Covington is a senior living community in Covington, Louisiana offering Assisted Living, Memory Care and Independent Living. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 74 reviews.

About The Retreat at Covington

The Retreat at Covington is an assisted living and memory care community in Covington, Louisiana, operated by Phoenix Senior Living. The community is designed to support seniors who need assistance with daily living while maintaining their independence and individuality.

The community offers assisted living for residents requiring care and support to maintain an active lifestyle, as well as a dedicated memory care environment for those living with Alzheimer's disease or dementia. Both programs emphasize compassionate, personalized care that balances dignity with the services residents need.

The Retreat at Covington features signature programming focused on wellness and new experiences. Residents enjoy a maintenance-free lifestyle with access to social opportunities and care tailored to their needs.

Located in Covington's historic downtown, the community is nestled in Louisiana's lush countryside and provides easy access to locally-owned boutiques, art galleries, and Cajun-inspired dining. Residents can enjoy weekly farmers markets, the Three Rivers Art Festival, and scenic walking trails under moss-draped oaks that showcase the area's Southern charm and cultural heritage.

Types of Care at The Retreat at Covington

Assisted LivingIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Security

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Retreat at Covington

4.6overall · 74 ratings combined

4.6★ on Google (74)

M E

Aug 2026

via Google

The care our loved one received here was fine, however something very shady was going on with his medications and we are unsure who was responsible, the facility, the hospice company, or the nursing care and all three are refusing to provide clarity or take responsibility. All his medications should have been ordered through hospice and their pharmacy, however, someone was ordering through another pharmacy and no one would take responsibility for ordering it or the $1400 it cost us, the three companies just all pointed fingers at each other, and there doesn’t seem to be anything we can do about it. Interestingly enough, they were commonly abused medications, so it really raises eyebrows.<br><br>Update: days within posting this review I was contacted and finally told it would be handled. After a few more bills arriving in the mail they ceased and we never heard another thing about it. We never did receive a refund for the medications we did pay for. I gave them a second star for resolving the situation.

Joe Baugh

Apr 2026

via Google

10/10 Wonderful! I have a had such a good experience with The Retreat. Absolutely awesome group of people from Leadership to the staff. I had many meetings with them before a decision was made and they have exceeded my expectations. My parent is happy and thriving here in a place with many options for daily living and super nice residents. I am so thankful for the team here at The Retreat. I cannot recommend them enough.

M E

Mar 2026

via Google

The care our loved one received here was fine, however something very shady was going on with his medications and we are unsure who was responsible, the facility, the hospice company, or the nursing care and all three are refusing to provide clarity or take responsibility. All his medications should have been ordered through hospice and their pharmacy, however, someone was ordering through another pharmacy and no one would take responsibility for ordering it or the $1400 it cost us, the three companies just all pointed fingers at each other, and there doesn’t seem to be anything we can do about it. Interestingly enough, they were commonly abused medications, so it really raises eyebrows.

Alexis Boyer

Oct 2024

via Google

The staff were great especially Angela she answered all my questions in a respectful and she took her time . I didn't feel rushed .

dion larson

Oct 2024

via Google

I recommend this place for your loved one’s. They treat their residents like family.

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Frequently Asked Questions

What types of care does The Retreat at Covington offer?

The Retreat at Covington offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Where is The Retreat at Covington located?

The Retreat at Covington is located at 19432 Crawford Rd in Covington, Louisiana.

What do families say about The Retreat at Covington?

Families overwhelmingly describe The Retreat at Covington (also referred to by past name 'The Trace') as a clean, welcoming community where staff are warm and attentive and residents feel like family. A handful of reviewers, however, flag serious concerns about staffing levels for personal care, a medication billing dispute, and a harsh move-out billing policy after a resident's death.

How can families visit The Retreat at Covington?

Submit the Request Information form on this page to connect with The Retreat at Covington and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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