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The Pavilion at Kenton for Nursing and Rehabilitation

401 East 20th Street

3.8(44 ratings)· Covington average: 4.1

The Pavilion at Kenton for Nursing and Rehabilitation, photo 11 / 2

Quick Facts

Total units
82
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
82
Building history
Facility operates inside a former hospital building
Rehab location
Outpatient rehab housed separately near main lobby
Stay options
Offers short-stay services alongside long-term care

What Families Think

Reviews for The Pavilion at Kenton are mixed: several residents and families praise the therapy department and specific nurses by name, describing good rehab outcomes and a clean, home-like feel despite the older building. However, one review is sharply critical of the overall care quality, and another notes inconsistency among nursing staff during a period of organizational change.

The Good

  • Therapy department repeatedly praised by reviewers
  • Specific therapists and nurses called out by name
  • Described as clean despite being an older building
  • Rehab setting encourages social interaction among patients

The Bad

  • One review called the care 'pathetic' amid complaints
  • One reviewer said a couple of nurses were 'useless'
  • Report of organizational changes causing unhappy days for a patient

AI-generated from reviews and community data.

The Pavilion at Kenton for Nursing and Rehabilitation is a senior living community in Covington, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.8 out of 5 across 44 reviews.

About The Pavilion at Kenton for Nursing and Rehabilitation

The Pavilion at Kenton is a senior living community in Covington, Kentucky, offering residential, skilled nursing, and short-stay services in a home-like environment.

The community features a skilled interdisciplinary care team that works with residents, their physicians, and healthcare professionals to meet individual needs. A rehabilitation department, located on the first floor in a separate outpatient setting near the lobby, provides custom-designed rehabilitation programs delivered by certified therapists to help patients regain skills and abilities for a successful transition home.

The Pavilion offers enriched programs both on-site and off-site to encourage resident engagement. Amenities include a historic majestic chapel on the second floor, a courtyard-style healing garden, and a café.

The community is situated in the heart of historic Covington, making it conveniently accessible for short-term patients and their families. The rehabilitation setting provides a friendly environment with opportunities for social interaction among rehabilitation patients.

Types of Care at The Pavilion at Kenton for Nursing and Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of The Pavilion at Kenton for Nursing and Rehabilitation

3.8overall · 44 ratings combined

3.8★ on Google (44)

Mary Haegele

Jul 2026

via Google

This place is an absolute dump and the care is so pathetic. I am heartbroken that it is still in operation after numerous complaints.

Bob Hughes

Jun 2026

via Google

Amy is an excellent therapist. She works well with all of her patients and at the same time explaining what each exercise does to improve the problem area. Amy is also very easy to work with.

Stanley Lawrence

Jun 2026

via Google

Everyone is easy to get along with and I have enjoyed my time here while getting well. The therapy department is amazing!

Jeff Rickels

Apr 2026

via Google

This Skilled Nursing Facility does a great job! It’s an old hospital so, it’s not the most pretty and modern place you might visit. But, it is clean and smells fine and they provide the best of care! Highly recommend!!

Kathy Martin

Aug 2025

via Google

The rehab personal were awesome. Very inspirational and supportive. A couple nurses there were useless, but overall the staff was pretty good. Nurse DaNita and Nurse Teddy were a notch above the rest. They would always make sure you were getting proper attention and meds. I would of given a higher rating but I was admitted during a time of a lot of changes going on in the organization. Which left me with a few unhappy days.

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Government Inspection History

3 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 26, 2026Fire Safety StandardHealth ComplaintHealth Standard23 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 2, 2026

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 12, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 2, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Ensure residents have reasonable access to and privacy in their use of communication methods.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 2, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2026

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 12, 2026

Feb 28, 2025Fire Safety StandardHealth Standard6 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 3, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025

Jul 15, 2021Fire Safety StandardHealth Standard7 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 9, 2021

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2021

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 7, 2021

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 30, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion at Kenton for Nursing and Rehabilitation offer?

The Pavilion at Kenton for Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.

Where is The Pavilion at Kenton for Nursing and Rehabilitation located?

The Pavilion at Kenton for Nursing and Rehabilitation is located at 401 East 20th Street in Covington, Kentucky.

What do families say about The Pavilion at Kenton for Nursing and Rehabilitation?

Reviews for The Pavilion at Kenton are mixed: several residents and families praise the therapy department and specific nurses by name, describing good rehab outcomes and a clean, home-like feel despite the older building. However, one review is sharply critical of the overall care quality, and another notes inconsistency among nursing staff during a period of organizational change.

How did The Pavilion at Kenton for Nursing and Rehabilitation do on recent health and safety inspections?

The Pavilion at Kenton for Nursing and Rehabilitation had 3 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion at Kenton for Nursing and Rehabilitation?

Submit the Request Information form on this page to connect with The Pavilion at Kenton for Nursing and Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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