Micheal Samson
Jun 2026
The condos look amazing
1 / 6Quick Facts
- Campus size
- Spans 52 acres just outside the village
- Community structure
- Independent living cottages plus separate assisted living and memory care
What Families Think
Most reviewers describe The Highlands at Pittsford as a beautiful, well-maintained campus with friendly staff, engaging activities, and good dining, and many families say their loved ones are well cared for. However, two detailed reports describe serious care and communication failures, including one alleging neglect and verbal abuse during a rehab stay, so experiences appear to vary.
The Good
- Beautiful, well-kept grounds and buildings
- Friendly, helpful staff noted by many reviewers
- Wide range of engaging activities and events
- Praised for quality dining experiences
- Residents described as well cared for
The Bad
- One report of inconsistent care and high staff turnover
- One serious report of neglect and verbal abuse in rehab
- Family described feeling lied to by administration
- No published pricing information available
AI-generated from reviews and community data.
The Highlands at Pittsford is a senior living community in Pittsford, New York offering Memory Care, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.5 out of 5 across 32 reviews.
About The Highlands at Pittsford
The Highlands at Pittsford offers Independent Living Cottages and Apartments, Assisted Living through Laurelwood, and Memory Care through Laurel Way in Pittsford, New York. The community is situated on 52 picturesque acres just outside the Village of Pittsford.
The University of Rochester Medical Center, recognized as an Age-Friendly Health System, provides Skilled Nursing and Short-Term Rehabilitation services at The Highlands Living Center, also located on the campus.
The community emphasizes the Seven Dimensions of Wellness as a foundation for its services and programming. Residents have access to two restaurants with multiple dining spaces featuring food offerings designed to delight.
The location offers convenient access to the Village of Pittsford's many shops and restaurants, the Erie Canal, Schoen Place, and the Pittsford Library within a leisurely walk. The campus features tree-lined streets suitable for walking or biking, with beautifully landscaped grounds maintained year-round.
Types of Care at The Highlands at Pittsford
Independent LivingMemory CareSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Outdoor Patio
- Salon / Barber
- Security
- Transportation Services
- Walking Paths
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Live Performances
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Highlands at Pittsford
4.5overall · 32 ratings combined
4.5★ on Google (32)
Ralph Carter
Aug 2025
Very friendly could, well-fun and maintained. Excellent programming both on campus and in the community.
Rich Stein
Jul 2025
It is a Beautiful Facility.. The staff is very friendly and very helpful.<br>The food is excellent. It is a lovely place to call home, especially in your senior years when you don’t want to do a maintenance.<br>HIGHLY RECOMMENDED
Paul Mendez
Mar 2025
Very elegant
Nils Miner
Aug 2024
Saw a Classic Auto show & visited the facility common areas, great treats & many elderly people who lived at The Highlands. Lots of fun 😃😋😃
Frequently Asked Questions
What types of care does The Highlands at Pittsford offer?
The Highlands at Pittsford offers Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Where is The Highlands at Pittsford located?
The Highlands at Pittsford is located at 100 Hahnemann Trail in Pittsford, New York.
What do families say about The Highlands at Pittsford?
Most reviewers describe The Highlands at Pittsford as a beautiful, well-maintained campus with friendly staff, engaging activities, and good dining, and many families say their loved ones are well cared for. However, two detailed reports describe serious care and communication failures, including one alleging neglect and verbal abuse during a rehab stay, so experiences appear to vary.
How can families visit The Highlands at Pittsford?
Submit the Request Information form on this page to connect with The Highlands at Pittsford and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Highlands at Pittsford? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Pittsford bring help to the house: daily living, companionship, and respite for family caregivers.
