4(5 ratings)· Pittsford average: 4.4
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1 / 6New York DOH
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most reviewers describe warm, attentive staff and good food, with several families praising the sense of teamwork and how well their relatives were cared for. However, one detailed review raises serious concerns about the community's ability to handle advanced dementia care and its handling of a hospital discharge during the pandemic.
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Glenmere Assisted Living is a senior living community in Pittsford, New York offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 5 reviews.
Glenmere Assisted Living is a residential community in Pittsford, New York, licensed for up to 77 residents. The community offers 24-hour staff, medication management, dietary accommodations, an emergency call system, housekeeping, a restaurant-style dining room, social activities, and wheelchair accessibility.
Reviewers offer mixed perspectives on the community. Several families praised the staff warmth and quality of dining, with one noting that staff members "have become an extended part of our family." However, one reviewer reported that the community was unable to meet their mother's care needs related to advanced dementia, despite initial assurances during admission, requiring transfer within six months.
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Help Me Choose4overall · 5 ratings combined
4★ on Google (5)
Randy Hubler
Nov 2025
Carol, Rebecca, Tracy and Annie have become an extended part of our family. My brother and I could not ask for a more caring and considerate experience for not only my father, but also our family. The teamwork is just so wonderful to experience.
Puffer
Jul 2022
My grandfather loves living here. Staff is wonderful and the food is amazing. I love going to visit for breakfast or dinner.
Kay G
Nov 2020
Do NOT bring your loved one to Glenmere Assisted Living and Memory Care! I was promised all sorts of great things when I interviewed and was taken in by their sales pitch. I told them ahead of time my mother was a wanderer with rapidly progressing dementia and they said the Assisted Living area could accommodate her condition just fine. They could NOT and less than 6 months later, I had to move my mother into their Memory Care Area. The next day, Glenmere closed their doors to visitation due to the start of the COVID pandemic. Less than 6 weeks later, Glenmere said something was medically wrong with my mother and told me I needed to take her to the emergency room for testing. The hospital took her in and found nothing wrong with her. The hospital called Glenmere the following day to have my mother returned, and Glenmere's response was that they would not take her back - this was on April 22nd of 2020 during the start of the pandemic. There were NO beds available in all of Monroe County at this time because of the pandemic and it took almost a week, and the passing of some poor soul, before a bed in another institution was found for my mother. I had to move her again - not a good thing for a person with dementia. She has deteriorated extremely quickly as a result of these circumstances. If Glenmere had been honest at the beginning, my mother would not have had to go through 3 moves and a week hospital stay. I think what Glenmere did in sending my mother to the hospital knowing full well that they were not going to allow her back was highly unethical. Do not put you or your loved one through what my mother and I were put through. Do NOT go to Glenmere.
Quin Nichols
Jun 2014
Fantastic accommodations with an amazing staff. My grandmother could not have been happier during her time here.
Glenmere Assisted Living offers Assisted Living.
Glenmere Assisted Living is located at One Wheatley Terrace in Pittsford, New York.
Most reviewers describe warm, attentive staff and good food, with several families praising the sense of teamwork and how well their relatives were cared for. However, one detailed review raises serious concerns about the community's ability to handle advanced dementia care and its handling of a hospital discharge during the pandemic.
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