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Reviews of The Heights of Tyler are sharply divided: several families praise attentive nurses, responsive admissions and financial staff, and strong rehab therapy that helped residents recover after hospital stays. However, one detailed account describes serious neglect, including understaffing and residents left in soiled beds for hours, raising real concerns about consistency of care.
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The Heights of Tyler is a senior living community in Tyler, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 100 reviews.
The Heights of Tyler is a skilled nursing and long-term care community in Tyler, Texas, with a licensed capacity of 120 residents. It serves patients recovering from acute illness or injury as well as those requiring ongoing medical care.
Family visitors consistently praise the nursing staff's clinical attentiveness and quick response to medical changes. One family credited nurses with catching a critical heart condition that led to a lifesaving pacemaker placement. Families also highlight the welcoming atmosphere—staff members greet visitors by name and remember residents—and the motivational energy during therapy sessions. One family wrote, "the vibrant energy flows through the staff and residents; you can't help but cheer with them." Named staff members like Trisha, Ginger, Melissa, and Staci earn specific recognition for going beyond routine care to prioritize resident happiness and safety.
One recent review raised concerns about staffing levels and responsiveness to personal care needs, describing long delays in assistance. This account stands apart from the broader pattern of family feedback.
The Heights holds a 3.8 out of 5 Google rating based on 100 reviews, reflecting mixed but predominantly positive family experiences.
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Help Me Choose3.8overall · 100 ratings combined
3.8★ on Google (100)
Melissa L. Lanier
Jun 2026
Everyone here tries really hard in tough situations. The nurses, Ginger, Melissa and Staci are awesome. They took great care of our family member who is a pistol and complained for months to come get her. Today she is now begging to go back bc she misses them. Thanks guys. I know it was tough, but you are all rockstars.
Jim McCarley
Feb 2026
this place makes you poop in bed and sit or lay in it for hours. the staff is always on break they tell you. if you get a bed pan they leave you on it till you cant stand it and have to get yourself off. few nurses and aides try to help but they are always short handed. thankfully I got to transfer to another home and get out of that hellhole. don't put your loved ones here.
Merrilynn Jones
Dec 2025
The staff always knows who we are and greets us each time we come to see my in-laws. They quickly address any issue we have with my in-laws. They are methodical in checking them and administering meds. The nurses caught an issue with my father-in-law’s heart. Without their attention, we feel he would have died. They caught the issue and 4 hours later, he had a pace maker in his heart. The rehab staff is very hands on and consistent in their making sure that mother-in-law rehabbed after a lengthy hospital stay. The activity director always has something fun and engaging going on in the facility. The staff will go outside their designated roll to help make sure things get done for the residents. The admissions director walked us through admissions when they were between administrators. The director of nursing is accessible. The financial director has helped us with the finances of my in-laws. She keeps things simple and walks us through what we need to do. You will routinely see the new administrator walking the halls checking on things. The social worker checks on them to make sure any issues they have will be addressed. They have posted in the facility they are Christ centered and it evident they are. My in-laws love the food.
Rachael Kennedy
Oct 2025
Trisha has gone out of her way on many occasions to ensure the happiness, safety, and quality of life for my grandmother was a top priority. I have never had a worry when it came to her care at this facility. I am thankful for this facility and staff for helping ease our families’ minds during such a difficult transition in life.
Teri Garcia
Sep 2025
The Heights has done a good job walking me through the process and helping get my mom settled. Everyone is extremely helpful and friendly!!
The Heights of Tyler offers Skilled Nursing / Long Term Care.
The Heights of Tyler is located at 2650 Elkton Trail in Tyler, Texas.
Reviews of The Heights of Tyler are sharply divided: several families praise attentive nurses, responsive admissions and financial staff, and strong rehab therapy that helped residents recover after hospital stays. However, one detailed account describes serious neglect, including understaffing and residents left in soiled beds for hours, raising real concerns about consistency of care.
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Skilled Nursing / Long Term Care