Diane Moore
Aug 2025
Mom had a hard transition to the Hampton but once we got in the door the staff was masterful at lovingly evoking a positive response in her. From that moment to the final moments 2 years later the staff was 100 percent loving, positive and masterful at resolving the issues that come with dementia. I actually miss the staff! My mom always needed to pay after meals. I often sat with her at breakfast and told her not to worry it was all taken care of. That helped a little. But one day I noticed a five dollar bill tucked in her purse. (Until she was on hospice she consistently carried her purse) One of the staff had to have tucked that money in to allow mom to pay. Brilliant! One evening she went to the nurses station which looked more like a concierge’s desk and told the she was not going to do early check out after all but spend the night and check out in the morning as normal. They responded that would be great as it would not require a refund and they’d see her in the morning. In the 2 years I never encountered a staff member who was less than excellent! I miss them.
