MyLivingChoice

Rome Care Center

801 North James Street

3.7(112 ratings)· Rome average: 3.6

Rome Care Center, photo 11 / 6

Quick Facts

Total units
160
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
160
Adult Day Program
Adult Day Healthcare for at-home seniors
Stay Options
Offers short-term rehabilitation stays
Specialty Rehab
Bariatric and amputee rehabilitation programs offered

What Families Think

The Good

  • Specialized inpatient rehabilitation programs
  • Physical, occupational, and speech therapy on-site
  • Adult Day Healthcare option for at-home seniors
  • Programs for wound care, cardiac and stroke recovery

The Bad

  • No published pricing information available

AI-generated from reviews and community data.

Rome Care Center is a senior living community in Rome, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 112 reviews.

About Rome Care Center

The Grand Rehabilitation and Nursing at Rome is a skilled nursing, rehabilitation, and adult day healthcare community in Rome, New York, serving the Westmoreland Valley and surrounding Oneida County and Mohawk Valley regions.

The community offers specialized inpatient rehabilitation programs, short-term rehabilitation stays, and an Adult Day Healthcare program for seniors who wish to remain in their own homes while receiving clinical support. Therapy services include physical, occupational, and speech therapy delivered by experienced specialists. Specialized programs address pain management, wound care, cardiac recovery, stroke recovery, post-surgical orthopedics, bariatric rehabilitation, amputee therapy, and other complex medical needs.

The Adult Day Healthcare program provides daytime therapeutic activities, full clinical support, social engagement, and meals for seniors living at home, with participants returning to their families in the evenings. The community emphasizes both clinical expertise and a neighborhood home environment, positioning itself as a trusted care provider across the region with a full continuum of services under one location.

Types of Care at Rome Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Rome Care Center

3.7overall · 112 ratings combined

3.7★ on Google (112)

Shaun Bryant

Jul 2026

via Google

There may be a select few good people there, but the whole atmosphere and care at the facility is horrible. People are neglected with staff that don't care. Patients are calling for help and waiting for assistance such as baths, restroom breaks, and much more while being force to relieve themselves in place and/or mange pain and tolerate discomfort. Maybe it's bad management, maybe it's just staff that don't care. None of the equipment works or is broken. The staff lies about everything to make things appear good or to protect the image even if its not good. No reason people die everyday or WILL LEAVE WORSE THAN WHAT YOU WALKED IN. I observe for a living as a government employee, but this facility looks ok from the outside looking in, but not the best care behind the scenes. I believe in treating people how you want to to be treated. Getting treated unfairly seems to be the norm here, and hear from multiple people the same. Even the food is not as described. They also do not care to pay attention to allergies like they want you to have an allergic reaction. They totally neglect everything and will even try to get an online doctor to prescribe medications you don't need just to make you worse. For someone who works hard with good insurance, you would think you'll be treated fairly, but get treated like a second-class citizen. I pray for anyone receiving care at these facility. By the way, can anyone tell me what dish this is?

Beth Coyne

Jun 2026

via Google

I ended up at The Grand for rehab following a nearly two week hospital stay. Most of the staff were wonderful. They kept close tabs on my health, gave me great wound care, and always asked me how I was doing. The facility was mobility friendly with wide hallways and kept at a comfortable temperature most days. While I couldn't attend them too often because I easily tired out, they offered several activities and chances to socialize. Their activity room is home to two cats. One of them was very shy, but they were well cared for. The big reason this isn't a five-star review is the kitchen staff (silly, I know). I have several food aversions. The menu is displayed every day around the nurse's station. They keep a clipboard where residents can ask for alternatives or alterations, names signed and initials given. They frequently gave me the wrong food. Near the end of my time there, they frequently forgot to give me a main dish at all. The regular staff provided me with alternatives and advocated on my behalf (thanks guys, it means a lot!). My meal tickets wouldn't list a main dish either. I hope whatever error caused this has been fixed. The therapists were especially kind. They worked me hard, but reminded me to listen to my body and care for myself when needed. They really kept me engaged. They would ask how I was doing and if I had any concerns. I hope I don't need to stay in a nursing home again, but if I had to, I would rather it be The Grand in Rome. I miss you guys, but I am glad to finally be home.

James Patterson

Mar 2026

via Google

The Grand is my rehab facility from March -June 2026. I was really impressed upon arrival. No staff met you at the door and intake was horrible at best. I think the recruitment proceedure needs an overhaul.they should have your meds upon arrival or within 12 hours, or arrange for patient to supply meds till everything is on board. They had no concentrator available so you get a four hour tank for an eight hour snooze They did eventually get another tank. Needless to say I was ready to bolt first chance I got. The floor staff were courteous and helped the best they could. Management diffently needs improvement on intake. I was promised a private room, still don't have one. Now after all that beinging said the nursing crew led by Sarah Salais is professional, respectful, knowledgeable and some of the greatest folks around. The care attendents are all fantastic, the Rehabilitation entire staff are exceptional. Actually everyone on the floor is great, the janitorial members, maintained workers. I haven't seen too much from the medical staff. The finance office should be better knowledgeable of Tricare and Tricare for Life. The patient shouldn't have to call to get coverage information. It would of possibly changed my first few days if a staff member greeted me at the door, took me aside, welcomed me, see if I had questions. Not bring me on drop me in the dining area by nurses station leave me like a stump in the corner give me food with out a word then drop me in room with no instruction. To this day I still have no bracelet. Okay I'll stop, I had to get ir off my chest. Thank you for caring for me from day 3 till now.

Maresa Rodriguez

Feb 2026

via Google

This long-term care facility offers a caring and welcoming environment for residents. The staff are compassionate, respectful, and attentive, creating a sense of comfort throughout the building. The facility is clean and well organized, and there is a calm, positive atmosphere. Residents appear well cared for and treated with dignity, and it’s clear that their safety and well-being are taken seriously. Overall, this is a place where residents can feel supported and valued!

Abigail Maxwell

Feb 2026

via Google

My dad was a resident for a number of years before his passing. The employees were all wonderful. The housekeepers would check in to see if we needed anything, dietary staff were accommodating to all of his requests, the nursing department was informative and compassionate, and the social workers were wonderful advocates and supportive during his stay.

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Government Inspection History

7 inspection visits in the last three years, 75 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 17, 2026Fire Safety StandardHealth ComplaintHealth Standard28 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2026

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 3, 2026

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Have restrictions on the use of portable space heaters.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2026

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2026

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 3, 2026

Nov 5, 2025Health Complaint1 citation
  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 2, 2025

Aug 1, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2024

Jun 28, 2024Fire Safety StandardHealth ComplaintHealth Standard20 citations
  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 26, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 27, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2024

  • Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 27, 2024

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 27, 2024

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2024

Feb 1, 2024Fire Safety Complaint1 citation
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 19, 2024

Oct 25, 2023Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 15, 2023

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 15, 2023

Aug 15, 2022Fire Safety StandardHealth Standard21 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2022

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Rome Care Center offer?

Rome Care Center offers Skilled Nursing / Long Term Care.

Where is Rome Care Center located?

Rome Care Center is located at 801 North James Street in Rome, New York.

How did Rome Care Center do on recent health and safety inspections?

Rome Care Center had 7 government inspection visits in the last three years, with 75 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Rome Care Center?

Submit the Request Information form on this page to connect with Rome Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Rome Care Center? Claim this listing to update photos, pricing, and details. It's free.

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