MyLivingChoice

Bethany Gardens

800 West Chestnut Street

3.4(59 ratings)· Rome average: 3.6

Bethany Gardens — photo 11 / 2

Quick Facts

Total units
100
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Licensed capacity
Licensed for up to 100 residents
Care focus
Skilled nursing and long-term care only

What Families Think

Reviewers describe a mixed experience at Bethany Gardens: several families praise attentive, compassionate staff and a clean environment, especially during rehab stays, while others report serious concerns about food quality, staffing levels, and management conduct. Overall Google ratings sit at 3.4 out of 5, reflecting this split in experiences.

The Good

  • Staff described as kind and compassionate
  • Facility consistently described as clean
  • Quick admissions process for rehab stays
  • Staff check in frequently on residents and families

The Bad

  • One report of poor food quality and variety
  • One report of inadequate stimulation or activities for long-term resident
  • One report of unprofessional management behavior toward staff
  • Reviewers note staff limited by manpower/short-staffing

AI-generated from reviews and community data.

About Bethany Gardens

Bethany Gardens is a skilled nursing / long term care community in Rome, New York. The community is licensed for up to 100 residents.

Families rate Bethany Gardens 3.4 out of 5 based on 59 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 59 ratings combined

3.4★ on Google (59)

David Lawerence

Mar 2026

via Google

This place doesn't even deserve a star my wife had cancer surgery and hr women fired her knowing she was going be out a few days and told me her husband to mind my own business I think you need more empathy and compassion towards your staff especially with cancer and work in medical field this unbelievable I also turned her into department of health for reasons mentioned above if can't treat your staff with respect than how going to take care the elderly her name is Michelle she is beyond rude and fire my wife over phone which unprofessional in itself please do not bring love one here if you truly love them

Tughill RC

Feb 2026

via Google

Well it is clean and the staff is caring however as in most rehabs or rest homes patients who are feeling lousy never seem to get enough care (because its not home). I feel its never good enough for some. Bethany Gardens is clean and they do above and beyond what is to be expected in most cases. As in most facility's they are limited by manpower. So it may take a while to get to everyone's needs. They are flexible and will do there best to accomplish the impossible task of care and comfort. The staff is top notch but could improve as we all can. Being nice to someone who is sick or injured is never a easy job when their grumpy.

Dee F

Feb 2026

via Google

My husband's twin brother was a patient at Bethany Gardens for almost five years until his recent passing. We are deeply grateful for the care our loved one received at this nursing home. The staff members were very kind, compassionate and professional. We appreciated how welcomed we all felt on our visits. The staff members came around frequently to check in on not only our loved one but us as well. They always made sure we were comfortable and always asked if we needed anything. Our family would like to thank all staff members at Bethany Gardens. We highly recommend Bethany Gardens.

Jessica Edwards

Mar 2025

via Google

My grandpa came here for rehab back in June and I completely forgot to leave a 5 star review. I am a nursing home administrator and I have to say personally and professionally my family had no complaints. Very clean and was nice to not hear a single person paging at all. A big thank you to the current administrator there and the admission director for getting him in there so quickly and getting him back home!

Sheron Miller

Jul 2024

via Google

I have a dear friend age 102 living there...she is on a pureed diet, but don't see much effort to give her any food variety - she and family both say the food is terrible - like "dog food". Trying to call her room phone is awful...granted she is frail and 102 - but it is an old fashioned very bulky phone with cords etc...she cannot manage! Even on holidays little for her to do all day..she is hard of hearing and her vision is not good - but she is alert and aware of what is happening around her. Can't someone in OT or activities read the paper with her? Or do a manicure? Just take time to visit with her? She loves animals - they had pigs one day and she really liked that - she has been a resident for months with very little stimulation. Even just take her outside for awhile?? I am disabled and unable to visit or do much for her - other than very frustrating inability to even talk on the phone with her. I would recommend not to put your family member here! A few compassionate workers - but also some way too quick and aggressive with her.

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Frequently Asked Questions

What types of care does Bethany Gardens offer?

Bethany Gardens offers Skilled Nursing / Long Term Care.

Where is Bethany Gardens located?

Bethany Gardens is located at 800 West Chestnut Street in Rome, New York.

What do families say about Bethany Gardens?

Reviewers describe a mixed experience at Bethany Gardens: several families praise attentive, compassionate staff and a clean environment, especially during rehab stays, while others report serious concerns about food quality, staffing levels, and management conduct. Overall Google ratings sit at 3.4 out of 5, reflecting this split in experiences.

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