MyLivingChoice

Bethany Gardens

800 West Chestnut Street

3.4(59 ratings)· Rome average: 3.6

Bethany Gardens, photo 11 / 2

Quick Facts

Total units
100
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Licensed capacity
Licensed for up to 100 residents
Care focus
Skilled nursing and long-term care only

What Families Think

Reviewers describe a mixed experience at Bethany Gardens: several families praise attentive, compassionate staff and a clean environment, especially during rehab stays, while others report serious concerns about food quality, staffing levels, and management conduct. Overall Google ratings sit at 3.4 out of 5, reflecting this split in experiences.

The Good

  • Staff described as kind and compassionate
  • Facility consistently described as clean
  • Quick admissions process for rehab stays
  • Staff check in frequently on residents and families

The Bad

  • One report of poor food quality and variety
  • One report of inadequate stimulation or activities for long-term resident
  • One report of unprofessional management behavior toward staff
  • Reviewers note staff limited by manpower/short-staffing

AI-generated from reviews and community data.

Bethany Gardens is a senior living community in Rome, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 59 reviews.

About Bethany Gardens

Bethany Gardens is a skilled nursing and long-term care facility in Rome, New York, licensed for 100 residents. It provides rehabilitation and extended care services for older adults and patients recovering from medical events.

Family experiences at Bethany Gardens vary notably. Some families consistently praise the facility's cleanliness, staff warmth, and professional care, one nursing home administrator noted personally and professionally having no complaints during a grandfather's rehab stay. Others report meaningful long-term relationships with staff and feeling welcomed during visits. However, concerns surface around food quality and variety, particularly for residents on specialized diets, as well as accessibility of room amenities like older phone systems. A few families have raised serious concerns about staff responsiveness and compassion during vulnerable times, including medical transitions.

The facility maintains a 3.4 out of 5 Google rating based on 59 reviews. Positive and critical feedback coexist in roughly equal measure, suggesting that experience may depend on individual circumstances, timing, and departmental consistency within the community.

Types of Care at Bethany Gardens

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Bethany Gardens

3.4overall · 59 ratings combined

3.4★ on Google (59)

David Lawerence

Mar 2026

via Google

This place doesn't even deserve a star my wife had cancer surgery and hr women fired her knowing she was going be out a few days and told me her husband to mind my own business I think you need more empathy and compassion towards your staff especially with cancer and work in medical field this unbelievable I also turned her into department of health for reasons mentioned above if can't treat your staff with respect than how going to take care the elderly her name is Michelle she is beyond rude and fire my wife over phone which unprofessional in itself please do not bring love one here if you truly love them

Tughill RC

Feb 2026

via Google

Well it is clean and the staff is caring however as in most rehabs or rest homes patients who are feeling lousy never seem to get enough care (because its not home). I feel its never good enough for some. Bethany Gardens is clean and they do above and beyond what is to be expected in most cases. As in most facility's they are limited by manpower. So it may take a while to get to everyone's needs. They are flexible and will do there best to accomplish the impossible task of care and comfort. The staff is top notch but could improve as we all can. Being nice to someone who is sick or injured is never a easy job when their grumpy.

Dee F

Feb 2026

via Google

My husband's twin brother was a patient at Bethany Gardens for almost five years until his recent passing. We are deeply grateful for the care our loved one received at this nursing home. The staff members were very kind, compassionate and professional. We appreciated how welcomed we all felt on our visits. The staff members came around frequently to check in on not only our loved one but us as well. They always made sure we were comfortable and always asked if we needed anything. Our family would like to thank all staff members at Bethany Gardens. We highly recommend Bethany Gardens.

Jessica Edwards

Mar 2025

via Google

My grandpa came here for rehab back in June and I completely forgot to leave a 5 star review. I am a nursing home administrator and I have to say personally and professionally my family had no complaints. Very clean and was nice to not hear a single person paging at all. A big thank you to the current administrator there and the admission director for getting him in there so quickly and getting him back home!

Sheron Miller

Jul 2024

via Google

I have a dear friend age 102 living there...she is on a pureed diet, but don't see much effort to give her any food variety - she and family both say the food is terrible - like "dog food". Trying to call her room phone is awful...granted she is frail and 102 - but it is an old fashioned very bulky phone with cords etc...she cannot manage! Even on holidays little for her to do all day..she is hard of hearing and her vision is not good - but she is alert and aware of what is happening around her. Can't someone in OT or activities read the paper with her? Or do a manicure? Just take time to visit with her? She loves animals - they had pigs one day and she really liked that - she has been a resident for months with very little stimulation. Even just take her outside for awhile?? I am disabled and unable to visit or do much for her - other than very frustrating inability to even talk on the phone with her. I would recommend not to put your family member here! A few compassionate workers - but also some way too quick and aggressive with her.

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Government Inspection History

3 inspection visits in the last three years, 31 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 11, 2024Fire Safety StandardHealth Standard19 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 22, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 25, 2024

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 19, 2024

Sep 13, 2022Fire Safety StandardHealth Standard7 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

Dec 17, 2019Fire Safety StandardHealth Standard5 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Bethany Gardens offer?

Bethany Gardens offers Skilled Nursing / Long Term Care.

Where is Bethany Gardens located?

Bethany Gardens is located at 800 West Chestnut Street in Rome, New York.

What do families say about Bethany Gardens?

Reviewers describe a mixed experience at Bethany Gardens: several families praise attentive, compassionate staff and a clean environment, especially during rehab stays, while others report serious concerns about food quality, staffing levels, and management conduct. Overall Google ratings sit at 3.4 out of 5, reflecting this split in experiences.

How did Bethany Gardens do on recent health and safety inspections?

Bethany Gardens had 3 government inspection visits in the last three years, with 31 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Bethany Gardens?

Submit the Request Information form on this page to connect with Bethany Gardens and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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