4(37 ratings)· Charlotte average: 4.1
1 / 6California CDSS
Family experiences at The Charlotte are sharply divided: about half of reviewers rate it 5 stars and praise the therapy team, activities program, and food, while the other half report serious problems with housekeeping, staffing, and management responsiveness. Multiple reviewers highlight strong physical/occupational therapy and a lively activities calendar, but an equal number describe inconsistent care, billing disputes, and slow response to help requests. Prospective families should weigh these documented strengths against the documented gaps before deciding.
AI-generated from reviews and community data.
The Charlotte Assisted Living & Memory Care is a senior living community in Charlotte, South Carolina offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 37 reviews.
The Charlotte is an assisted living, independent living, skilled nursing, and memory care community in Charlotte, South Carolina. The facility serves seniors across multiple care levels, with a dedicated memory care unit.
Family experiences at The Charlotte are notably divided. Positive reviewers consistently praise the activities program, one resident highlighted daily offerings including a Wednesday baking club and holiday celebrations, and commend the physical and occupational therapy staff for patient, skilled care. Multiple families noted strong food quality with varied menu options. The Activities Director and Lifestyle Advisor have earned specific recognition for going beyond standard duties, including creative problem-solving during restrictions. A nurse visitor remarked, "The staff is sweet, personable, and truly care for the residents." However, other families report serious concerns: uneven housekeeping (one family documented only three visits in three months), alleged staff misconduct in resident rooms, management inaccessibility, and inconsistent assistance with mobility and daily needs. Contract enforcement and mandatory payment methods have also been sources of friction.
The Charlotte holds a 4 out of 5 Google rating across 37 reviews, but this aggregate masks substantial variation. Roughly half the reviews rate the facility at 5 stars; the other half express 1-star experiences centered on care quality, staffing conduct, and responsiveness to resident requests. Prospective families should weigh the documented strengths in therapy, activities, and food against the documented gaps in housekeeping consistency and staff accountability reported by multiple households.
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Help Me Choose4overall · 37 ratings combined
4★ on Google (37)
Elizabeth Youngblood
Jul 2026
The Charlotte is home to some incredible people, both Members and team members. When I walk in, they always make me feel so welcome. It’s so much fun to see how what the social director, Susan has cooked up for the Members to do for the day too. Their team is top notch with the care they provide and the community is beautiful!
Richard Freiberg
Jul 2026
It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides behind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including:<br>1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard,<br>2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check,<br>3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money.<br>The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced.<br>I wouldn't bring my worst enemy here
Andrew Parker
Jun 2026
The team at The Charlotte is truly something special. The authentic manner in which they provide a caring and supportive environment is nothing short of amazing.
Peggi brown
May 2026
The PT and OT are miracle workers. They are patient and they let you go at your own pace. I can now stand and walk with a walker. The people are great, we have great activities and our director is amazing. All the members get along and are so nice and friendly. The food is very good. We have a variety of things and a main special with lots of options to make your own meal. The decor is friendly, movie room upstairs, it's kept nice and clean, housekeeping comes once a week to clean. Maintenance is great and punctual to get work orders are done the same day. They do our laundry. Mondays we get flowers delivered for everyone to bring to their rooms. Variety of activities and entertainment comes often. Meals and packages delivered to our room. Transportation included 3 days a week.
Pat Bates
Feb 2026
Very clean facility. No odor. Staff was very friendly and seemed to enjoy their jobs. Residents were clean and smiling. Ate lunch and enjoyed it very much.<br>Patricia Thompson
The Charlotte Assisted Living & Memory Care offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
The Charlotte Assisted Living & Memory Care is located at 9120 Willow Ridge Rd in Charlotte, South Carolina.
Family experiences at The Charlotte are sharply divided: about half of reviewers rate it 5 stars and praise the therapy team, activities program, and food, while the other half report serious problems with housekeeping, staffing, and management responsiveness. Multiple reviewers highlight strong physical/occupational therapy and a lively activities calendar, but an equal number describe inconsistent care, billing disputes, and slow response to help requests. Prospective families should weigh these documented strengths against the documented gaps before deciding.
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