2.9(92 ratings)· Kissimmee average: 4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for The Terrace of Kissimmee are polarized: several families single out one aide, Amber, for exceptional attentiveness and communication, while the community's overall Google rating sits at 2.9 out of 5 from 92 reviews. One reviewer described a severe experience of neglect that they say contributed to a resident's death, a stark outlier among the otherwise positive comments.
AI-generated from reviews and community data.
The Terrace of Kissimmee is a senior living community in Kissimmee, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 92 reviews.
The Terrace of Kissimmee is a skilled nursing facility and long-term care community licensed for up to 120 residents in Kissimmee, Florida. The facility is Medicare and Medicaid certified and offers 24-hour staffing with on-site registered nurses, medication management, and emergency call systems. Residents have access to private rooms with private bathrooms, a restaurant-style dining room with dietary accommodations, cable or satellite television, housekeeping, and social activities in gathering spaces throughout the community.
The facility is wheelchair accessible and provides security measures along with other amenities designed for resident comfort. However, the community carries a CMS overall star rating of 1 out of 5 stars, and reviews are mixed. Some reviewers described attentive and caring staff who treat residents with dignity and respect, noting a clean and well-maintained building with a positive atmosphere. Other reviewers reported serious concerns about resident care and neglect, representing a significant divide in experiences at the facility.
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Help Me Choose2.9overall · 92 ratings combined
2.9★ on Google (92)
Ix Xi
May 2026
I was very grateful for my aide Amber. She was very attentive and helpful when it came to taking care of my dad. She always would have him dressed and ready for me to take him around the facility. She explained to me how he was doing when I wasn’t there and always made sure he was comfortable. Thank you for everything.
Selena Soto
May 2026
If I could give this place -99 stars I would!! Never in my life have I seen such neglect in a patient if you care about your elderly loved ones please do NOT send them here unless you want to be like me and having to attend a FUNERAL for someone who was a sharp as could be before stepping foot in this facility!
Malkam
Mar 2026
I can’t say enough wonderful things about this nursing home. AMBER truly goes above and beyond to make residents feel safe, comfortable, and cared for. From the nurses to the support staff, everyone is kind, patient, and attentive. They treat residents with dignity and respect, and it really shows in the positive atmosphere throughout the facility. The building is always clean and well-maintained, and the rooms are comfortable and welcoming. The activities they offer keep residents engaged and active, which brings so much joy to their daily lives. Communication with families is also excellent — they keep us informed and are always willing to answer questions. Knowing my loved one is in such compassionate and capable hands gives me real peace of mind. I highly recommend this nursing home to anyone looking for quality care
Layton M
Mar 2026
Amber my mom’s aide was very helpful and attentive. She made sure I was comfortable and took great care of me. Her kindness and professionalism really stood out. Thank you, Amber, for doing such a great job.
Sofia Rodriguez
Jan 2026
I recommend this facility. Amber the CNA has been incredibly attentive and genuinely caring toward my grandma. She treats her with kindness, patience, and respect, and it truly gives our family peace of mind knowing she’s in such good hands.
9 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 17, 2025
Meet requirements for the installation and maintenance of electrical systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 17, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 17, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 12, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 4, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Terrace of Kissimmee offers Skilled Nursing / Long Term Care.
The Terrace of Kissimmee is located at 221 Park Place Blvd in Kissimmee, Florida.
The Terrace of Kissimmee carries a 2.9 out of 5 rating from 92 Google reviews. One reviewer described a severe experience of neglect that they say contributed to a resident's death, a stark outlier among the otherwise positive comments. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Terrace of Kissimmee had 9 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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