Nancy Wagner
Jul 2026
This facility ought to be shut down. Any recent 4 or 5 star reviews are not to be believed. Moved my sister out today after a brutal 6 month stay where I had to fight for everything marketing promises, not to mention the basic care she and everyone deserves and is paying far too much for. Residents are basically ignored all day, particularly in memory care. Those poor people are languishing in boredom, with a big ZERO of activities geared to dementia. They do nothing but sit in front of the TV with loud game shows. Meals are awful, especially lately, nearly inedible. Snacks and hydration, few and far between. Yes, care staff yank plates away after 10 minutes, they made my sister eat with her fingers on many occasions, and yes, residents sit in their own urine, sometimes urine is on the floor beneath their wheelchairs.<br>Carestaff are hit or miss, good and bad, many hate working there, complain and snipe back and forth in front of residents and families. Raised voices, swearing, staff frequently quit and walk out. Its a joke. The biggest joke, though is the E.D. Amanda Cromer, who has zero management skills and even fewer people skills. She is unresponsive, disinterested in the issues I brought to her and, in fact, during a recent meeting in which she and I were supposed to be discussing my concerns, she instead invited me to move my sister out because she felt I'd never be happy. She even waived the two week notice! Awesome.<br>Happy to be OUT of there. Do your loved one a favor and opt for someplace else. Please!
