chris k
Jul 2026
I really enjoyed my time at this facility, the staff was fantastic, caring and very professional, thank you for everything!!!
1 / 5Quick Facts
- Total units
- 34
- Medicare rating
- 3 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 34
- Inspections
- View history (34 citations)
- Care setting
- Small facility enabling individualized attention
- Hospital partnerships
- Close coordination with Aurora St. Luke's hospitals
- History
- Serving the area since 1965
CMS Care Compare
What Families Think
Reviewers of St. Francis Health Services are sharply divided: several praise caring, attentive nurses and therapy staff, while one detailed report describes neglect, unkind treatment, and poor facility upkeep. The community is small and long-established, with close ties to nearby Aurora hospitals for resident care needs.
The Good
- Nurses described as caring and dedicated
- Rehab therapy (PT/OT) staff praised as compassionate
- Small size allows individualized attention
- Staff includes residents in outdoor activities
The Bad
- One report of a resident being neglected and spoken to harshly
- One account describes bad odors and outdated facility conditions
- One reviewer noted a state complaint was filed
AI-generated from reviews and community data.
St. Francis Health Services by North Shore Health is a senior living community in Saint Francis, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 13 reviews.
About St. Francis Health Services by North Shore Health
St. Francis Health Services is a short-term rehabilitation and long-term care facility located in Saint Francis, Wisconsin, serving residents from St. Francis and Milwaukee County since 1965. The community partners closely with Aurora St. Luke's South Shore Hospital, Aurora St. Luke's Hospital, and other surrounding healthcare facilities.
The facility's small size creates a welcoming, homey atmosphere that enables staff to provide individualized attention to each resident. The community operates under the values of trust, engagement, competence, respect, and passion, with a dedicated team of professionals committed to delivering quality care.
St. Francis Health Services is an active member of the surrounding community and maintains collaborative relationships with local hospitals to support resident care needs.
Types of Care at St. Francis Health Services by North Shore Health
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of St. Francis Health Services by North Shore Health
3.8overall · 13 ratings combined
3.8★ on Google (13)
Renee Cottier
Jun 2026
I was there for rehab. I found the nursing staff kind caring and very compassionate. The PT and OT staff were very understanding encouragingly and also compassionate. They got me to a place where I felt comfortable going home. I absolutely feel that 5 stars is very appropriate. The experience was very humbling but they made me comfortable never embarrassed. Their job is very physical and at times difficult but they give it their all. At times it can be emotional. They handle it all with grace. Thank you all nursing staff PT and OT medical staff social workers and all ancillary staff. God’s work on all of you.
Google User
Jun 2026
Nora is the sweetest nurse and really puts her heart into caring for her patients. This worker needs a raise for all her hard work and dedication to her job. Thanks for taking care of my family!!!
Willie Foster
Dec 2025
Horrible facility! If you care about your loved one do NOT send them there! My dear mother was there 2 nights and called me crying saying "Get me the hell out of here!" She had to bang on her wall for someone to come and change her, the despicable "nurse" BRENDA literally told my mom to "shut up and go to sleep"! State complaint was filed! I've watched them literally talk to patients there like they were children! The food there looks and smells terrible! There's There is a stench as soon as you walk through the doors....place looks like it hasn't been upgraded since the 80s! There were a couple of workers there who were kind and actually seemed to care about people there, but I'm honestly surprised this place hasn't been shut down! My mother literally cried after 2 days in this place. Absolutely horrible!
Judy Danek
Feb 2025
The staff is incredibly caring. They make sure to include my dad in activities and even sit outside when the weather is good. My dad has been there many years and I find comfort knowing that he is in good hands!
Government Inspection History
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 18, 2026Fire Safety StandardHealth Standard13 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Mar 20, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 20, 2026
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has plan of correction
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 20, 2026
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Assist a resident in gaining access to vision and hearing services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 20, 2026
Jul 1, 2025Health Complaint1 citation
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2025
Apr 10, 2025Fire Safety StandardHealth Standard11 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 9, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedWaiver has been granted
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2025
Feb 1, 2024Fire Safety StandardHealth Standard9 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024
Establish procedures for tracking staff and patients during an emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Establish methods for sharing information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2024
Have power receptacles that are properly grounded.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does St. Francis Health Services by North Shore Health offer?
St. Francis Health Services by North Shore Health offers Skilled Nursing / Long Term Care.
Where is St. Francis Health Services by North Shore Health located?
St. Francis Health Services by North Shore Health is located at 1915 E Tripoli Ave in Saint Francis, Wisconsin.
What do families say about St. Francis Health Services by North Shore Health?
Reviewers of St. Francis Health Services are sharply divided: several praise caring, attentive nurses and therapy staff, while one detailed report describes neglect, unkind treatment, and poor facility upkeep. The community is small and long-established, with close ties to nearby Aurora hospitals for resident care needs.
How did St. Francis Health Services by North Shore Health do on recent health and safety inspections?
St. Francis Health Services by North Shore Health had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit St. Francis Health Services by North Shore Health?
Submit the Request Information form on this page to connect with St. Francis Health Services by North Shore Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at St. Francis Health Services by North Shore Health? Claim this listing to update photos, pricing, and details. It's free.
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