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Mercy Health Services

2727 W MITCHELL ST

2.8(21 ratings)· MILWAUKEE average: 3.9

Mercy Health Services, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
60
Location
Near several large Milwaukee hospitals
Therapy services
On-site physical, occupational, and speech therapy

What Families Think

Reviews for Mercy Health Services are sharply divided: several families describe serious neglect, understaffing, and missed care needs, while others praise long-term staff relationships and positive rehabilitation outcomes. The overall picture points to inconsistent quality of care between visits and shifts.

The Good

  • Staff described as friendly, informative, and caring
  • Long-term rehab relationships praised (20+ years for one resident)
  • Facility and decor described as clean
  • Positive physical therapy outcomes reported after stroke
  • Small size allows more personal attention, one reviewer noted

The Bad

  • Multiple reports of neglect, including a resident left unclean for hours
  • Several reviewers cite understaffing and slow response times
  • Reports of missing or mishandled resident clothing and belongings
  • One report of bedsores and an infection linked to inadequate care

AI-generated from reviews and community data.

Mercy Health Services is a senior living community in MILWAUKEE, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 21 reviews.

About Mercy Health Services

Mercy Health Services has been serving the south side of Milwaukee and the surrounding area since 1984. The community is located in the Burnham Heights neighborhood, conveniently near several large hospitals.

Described as a small facility, Mercy Health Services offers a variety of life enrichment activities along with physical therapy, occupational therapy, and speech therapy for residents.

Daily living support includes communal dining, housekeeping, and laundry services, with a team focused on providing care and ensuring the health and safety of residents.

Activities mentioned include bingo, painting, trivia, and holiday celebrations, contributing to a social and engaging environment for residents.

Types of Care at Mercy Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Mercy Health Services

2.8overall · 21 ratings combined

2.8★ on Google (21)

emma tyloch

Jan 2026

via Google

This place is absolutely terrible and the residents are not cared for properly! My grandma went to visit my uncle the other day who is a double amputee and when she got there he was covered in his own feces and had been that way for hours! It wasn’t until she went in there throwing a fit that he was properly cleaned up and this is not the first time it has happened! He has had things go missing, aids ignore him, meals brought 2-5 hours late! If you can help it do not send your loved ones here!!!! And if you HAVE to like we did due to coverage please check on them regularly to make sure they are receiving the care they need and deserve!

Christine H.

Dec 2025

via Google

Short staff. Got my mom out of there. She spent 2 days too long. They could not provide the assistance that my mom needed. The hospital that discharged her to Mercy should never have discharged her to this home. If your loved can’t go to the bathroom on their own or eat on their own, do yourself a favor and don’t send to this facility. Learned a lot from this experience.

Joan Polczynski

Jun 2025

via Google

Mercy rehab staff have provided over 20 years of compassionate and supportive care for my friend Donald. He was born with cerebral palsy and as he aged his mobility declined. He required total assist. He recently died at age 88 after going back to Mercy with Hospice services after a brief hospital stay. The relief on his face when he got back to Mercy was priceless. Thank You to the wonderful staff of over 20 years at Mercy and for North Shore Hospice these past few weeks. I recommend Mercy Rehab for their outstanding care and compassion. **** Margaret is an Angel.

Christina C.

Mar 2025

via Google

***BEWARE*** DO NOT BRING YOUR LOVE ONE HERE! This Place Is Very Disrespectful Unsanitary, just to Name a Few things. 3rd Shift (All) Worker's Do Not Do Thier JOBS. Over and Under Medicaid the Patients! Your Love One Will Have Bedsores......This place is A NIGHTMARE PLEASE YOU BEEN WARNED! ⚠️ 3/14/2025

Glynda Young

Aug 2024

via Google

Just not a nice place for your love one to go to. I had a very bad experiences there. My husband was send there for rehabilitation barely got therapy, every day, I went there his clothes were missing . He caught a bowel movement infection that made him sick to end back up in the Emergency fighting for his life. He has been in this place for a month (August 2, - August 29, 2024),without proper care. They have too many patients, not enough staff members to go around. You do have some nice nurses, and a handful of other staff members that do care about the people that is there . Always investigated or visit the facility before putting your love one in.

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Government Inspection History

8 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 2, 2026Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2026

Dec 3, 2025Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

May 21, 2025Fire Safety StandardHealth ComplaintHealth Standard7 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 21, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 21, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2025

  • Provide rooms that can be unlocked from inside without a key.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 21, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2025

Sep 19, 2024Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 18, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Aug 5, 2024Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 4, 2024

May 13, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 7, 2024

Feb 29, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Apr 1, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 25, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2024

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 21, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2024

Dec 21, 2022Fire Safety StandardHealth Standard19 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2023

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 26, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Provide a written emergency evacuation plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2023

  • Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2023

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mercy Health Services offer?

Mercy Health Services offers Skilled Nursing / Long Term Care.

Where is Mercy Health Services located?

Mercy Health Services is located at 2727 W MITCHELL ST in MILWAUKEE, Wisconsin.

What do families say about Mercy Health Services?

Reviews for Mercy Health Services are sharply divided: several families describe serious neglect, understaffing, and missed care needs, while others praise long-term staff relationships and positive rehabilitation outcomes. The overall picture points to inconsistent quality of care between visits and shifts.

How did Mercy Health Services do on recent health and safety inspections?

Mercy Health Services had 8 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mercy Health Services?

Submit the Request Information form on this page to connect with Mercy Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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