MyLivingChoice

Sunrise Health Services

3540 S 43RD ST

3(62 ratings)· MILWAUKEE average: 3.9

Sunrise Health Services, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
99
Medical oversight
Physician or NP/PA on-site 5+ days weekly
Room type
Private suites offered in rehabilitation unit
Facility history
Serving Milwaukee's south side since 1994
Stay length
Short-term rehab stays available alongside long-term care

What Families Think

Reviews of Sunrise Health Services are sharply divided: many families praise long-tenured, caring staff (especially social workers and nurses) who go out of their way for residents, while a substantial number of others describe serious lapses in basic care, hygiene, and responsiveness. The facility has a long history on Milwaukee's south side and offers on-site medical oversight, but the wide spread between glowing and alarming reviews suggests inconsistent experiences from resident to resident.

The Good

  • Long-tenured, family-like staff praised by many reviewers
  • Physician, NP, or PA on-site five or more days weekly
  • Private suites available in the rehabilitation unit
  • Social workers frequently singled out for compassionate, hands-on support
  • PT/OT rehab teams praised for motivating patients' recovery
  • Dedicated activity room with regular life-enrichment programming

The Bad

  • Several reviewers report long call-light response times, from 20 minutes to hours
  • Multiple accounts of unclean rooms, soiled linens, or hygiene lapses
  • One detailed report cites a 1-star CMS health rating and repeated Medicare funding cutoffs
  • Several complaints about food quality and inconsistent dietary accommodations

AI-generated from reviews and community data.

Sunrise Health Services is a senior living community in MILWAUKEE, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.0 out of 5 across 62 reviews.

About Sunrise Health Services

Sunrise Health Services has been part of Milwaukee's south side community since 1994. The facility offers private suites in its rehabilitation unit and private rooms on both the rehabilitation and long-term care units.

Care is supported by at least one physician, nurse practitioner, or physician assistant on-site five or more days a week, providing consistent medical oversight for residents in both rehabilitation and long-term care.

Daily life at Sunrise includes activities in common areas as well as in a dedicated activity room focused on life enrichment for residents. The community emphasizes a family-like atmosphere, supported by a long-tenured staff.

The center describes its operating values as trust, engagement, competence, respect, and passion, guiding how its team of professionals delivers care to residents and their families.

Types of Care at Sunrise Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Sunrise Health Services

3overall · 62 ratings combined

3★ on Google (62)

Barbara Murray-Charging Crow

Apr 2026

via Google

My mother entered Sunrise for rehabilitation services to help her recover from a fall. My mother also has Parkinsons and Ehlers Danlos, and struggles with mental health issues from being a beautiful woman who had a hard life. As you can imagine, physical therapy was difficult, and my mother's advances were incremental and hard for her. And as you can seriously imagine, feeling safe and heard was critical to her care. All the CNA, nursing, medication, food service, housekeeping, physical therapy, laundry services, etc that are necessary for my mother's care we're given with the best possible efforts of everyone there. For example, food service gave my mom special silverware for her shaking hands. Laundry personnel and the CNA's taught me how to label my mom's clothes. There are many people working at Sunrise who have been there for awhile, to me that spoke of a decent place to work. If there's too much turnover at a place, I wouldn't feel my mother would be safe. I know there are many good people working at Sunrise; and I have not had a chance to meet all of them in-depth. Let me tell you about two stand out people who helped me, help my mother, most. I feel responsible and serious about my mother's total situation -- I knew I needed help to help her. The demystification and coordination of care from social worker Laura was pivotal. Once I was introduced to this lovely and professional person, I realized I had someone to answer all of my questions. Someone to encourage me with the difficult decision-making concerning my mother. Laura also worked hard and was upbeat about getting the durable medical equipment necessary for my mother's progression in mobility. I also appreciated Tamika from day one. I spotted this powerhouse woman with her protective and take charge attitude for the Sunrise patients, and knew she was gonna be really good. I wouldn't have known how to navigate the facility and work with the boots-on the-ground Care Team, had Tamika not explained to me how to do that. She was so matter-of-fact, I instantly felt like I could handle the hard days that I knew were coming. I also want to add that I LOVE that Sunrise encourages families to participate in their loved ones care. If my mom wants an extra hair wash during the week, I know I can come there and use the beauty room and feel like I can actually help my mother. At Sunrise I don't feel like my mother is locked away somewhere or that I can't even figure out how to help my mother. I love my mother. I appreciate and am greatful to Sunrise People working together as a community to facilitate a space so I can show my mother my love. Thank you.

Kim

Apr 2026

via Google

This place was horrible, inadequate supervison, unclean envoirment , so many staff ,members NOT wearing name tags, couldnt identify who was nurse, doctor, therapist, cna, house keeping at times, they kept my boyfriends clothes when he was transferred i visited from 12pm til 630 pm Not one medical staff came in this day, dinner is at 5 pm my boyfriend didnt get his dinner til 630 the nurse had to even ask if he was forgotten about, i asked for clean linen, because i had to change his linens they were soild every visit, and i was directed to where they kept fresh linen and gowns, they took his blood pressure when they did take it over longsleeve shirt and jacket with a wrist cuff i didnt see it documented, respond times to call lights took forever , and they lied that they had given him his PM meds, because he complained of a headache and i informed idk somebody with no name tag, they said they would ask his nurse if he could have tylenol and ask and confirm he indeed he got his PM medds, the nurse brought in 3 pills in a medicine cup, the 1 tylenol and the 2 other pills were his PM meds, last equipment is so outdated the call light is literally a button on a string, b/p cuffs were wrist cuffs, if i cound rate this place a MINUS 1 i would

Drip queen

Mar 2026

via Google

The social worker on the second floor is absolutely amazing if your loved one needs a Nursing Home to stay in please recommend sending them to this one. She’s very hands-on with your loved one and you with communicating with you and she’s very lovable and respectful and understands all situations. please recommend sending your loved ones here I promise you you won’t regret it.

Thelma Jaunita

Mar 2026

via Google

Horrific Horrendous Traumatizing Hell 7 straight days. I have 3 videos on YouTube and photos. A lawsuit is being filed against Sunrise in Circuit Court

Kathy Smith

Feb 2026

via Google

This was my second stay. The service quality was as excellent this time, as it was the first time. The staff was most professional yet friendly. All my my questions were answered. I became very ill with severe flu-like symptoms. I was given a most thorough set of attention and medication to help eliminate this problem. All in all, I will always recommend Sunrise Health Services anytime for both myself and others. It

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Government Inspection History

9 inspection visits in the last three years, 61 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 25, 2026Health Complaint1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2026

Jul 24, 2025Fire Safety StandardHealth ComplaintHealth Standard13 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2025

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 30, 2025

Jul 1, 2025Health Complaint1 citation
  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

Mar 19, 2025Health Complaint6 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

  • Provide behavior health training consistent with the requirements and as determined by a facility assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 15, 2025

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2025

May 1, 2024Health Complaint5 citations
  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2024

Apr 4, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 12, 2024

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2024

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2024

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2024

  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 3, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity C of L: potential for minimal harm, widespreadCorrected May 3, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected May 3, 2024

Jan 6, 2024Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2024

Aug 31, 2023Health Complaint2 citations
  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023

Jan 17, 2023Fire Safety StandardHealth Standard20 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 15, 2023

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2023

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunrise Health Services offer?

Sunrise Health Services offers Skilled Nursing / Long Term Care.

Where is Sunrise Health Services located?

Sunrise Health Services is located at 3540 S 43RD ST in MILWAUKEE, Wisconsin.

What do families say about Sunrise Health Services?

Reviews of Sunrise Health Services are sharply divided: many families praise long-tenured, caring staff (especially social workers and nurses) who go out of their way for residents, while a substantial number of others describe serious lapses in basic care, hygiene, and responsiveness. The facility has a long history on Milwaukee's south side and offers on-site medical oversight, but the wide spread between glowing and alarming reviews suggests inconsistent experiences from resident to resident.

How did Sunrise Health Services do on recent health and safety inspections?

Sunrise Health Services had 9 government inspection visits in the last three years, with 61 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunrise Health Services?

Submit the Request Information form on this page to connect with Sunrise Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Sunrise Health Services? Claim this listing to update photos, pricing, and details. It's free.

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