1 / 5CMS Care Compare
Reviews for Maple Ridge are sharply divided: many families praise attentive nurses, CNAs, and physical/occupational therapy staff who helped residents recover after surgery or illness, while a substantial number of other reviewers describe serious lapses in basic care, cleanliness, and staffing. The facility's long history in Milwaukee and its private-room setup are noted positively, but complaints about unanswered call lights, medication timing, and hygiene appear repeatedly.
AI-generated from reviews and community data.
Maple Ridge Health Services is a senior living community in MILWAUKEE, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Fitness Center, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 44 reviews.
Maple Ridge Health Services has been providing care for residents in Milwaukee and the surrounding south suburbs for five decades. The community offers private rooms for every resident, giving each person their own space to call home.
Care programs include a robust Life Enrichment Program designed to support residents' well-being, along with a large gym used for both one-on-one and group therapy sessions.
The staff emphasizes values of trust, engagement, competence, respect, and passion in delivering care, with a team dedicated to providing a high quality of care to residents and their families.
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Help Me Choose3.4overall · 44 ratings combined
3.4★ on Google (44)
Dan Poenitsch
Jul 2026
The staff are very helpful, very polite and very responsive. No complaints about anything besides showers one day a week. The housekeepers are very good, and CNA Victoria is great. Katelynn the social worker does a good job. They have my routine down. The maintenance man came in and fixed my bed whenever I had an issue. Zero complaints. Everything is good.
Katie Lemke
Jul 2026
Dirty dirty state will be notified
diana solberg
Jul 2026
My mom was in this horrendous hell hole after a fall. She fell twice in the first hour ahe was there. When she became extremely ill, they wouldn't let her go until I threatened the administration that I was going to call the police,she was being kept against her will,as in kidnapping. They finally took her to St lukes when she was near death
Lynnie P
Apr 2026
I've been at Maple Ridge since September 2025. My past experience includes being a State Surveyor for 10+ years. I think that equips me to give an honest review through discerning eyes. When I first got here, I must admit, it was a bit of an adjustment, as I'm sure it is for anyone moving into a nursing home. I was angry and took it out on staff, though I knew my situation was not caused by them. They hung in there with me though!<br><br>The building itself is older, but it is kept clean.<br>The management here is top notch, always willing to listen. If you have a realistic or maybe not so realistic concern, 🤣 they do their best to address it and resolve it. They seem to care. The administrator Lindsay is a sweetheart who you will often see walking through the halls and even if pressed for time, will stop to say hello or listen to any concern a resident may have. She is very approachable and has a gentle demeanor. Don't let that fool you though for if there is a concern, She Always follows up!<br>The nursing staff and nursing assistants are caring people who, for the most part, provid good care. They are also fun to joke around with/tease. Once you know them and feel comfortable, I, in fact, highly encourage it.😉 The food is generally good, but that depends on your taste. It's institutional cooking, so don't expect home cooked meals.<br>Their OT/PT staff are wonderful. Brian, one of the primary PTs is a goofball. He makes going to therapy fun and feel like a lot less work than it actually is. I came here as a new amputee with multiple other health concerns. Today, I am almost ready to move from here to a lesser restrictive setting. If I were unable to reach that milestone I would have no problem staying here. You get good care. I also have never once had anything gone missing from my room.<br>So, in short, 🤣🤣🤣 this is a nursing home. You need to or your family needs to communicate. The staff are not mind-readers. They do however get to know their residents (even the heavier care ones) and all the intricacies that are involved in caring for them. You must be patient. You may have to wait for whatever you need unless it's an emergency. If you have patience and communicate that is 1/2 the battle in you or your loved ones adjustment. If needed I will have no problem coming back here. In fact, it is the only place I'd want to go. Do not let the esthetics of other places be the draw for you, as the care might be substandard to here. As I leave here I will leave with a smile on my face, great anticipation for what the future brings, but if you look close enough, you might also see a tear 😢 in the corner of my eyes. Hope this helps.
Tom Thomas
Nov 2025
Very dirty facility. It’s like something out of a horror film.
8 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Establish policies and procedures including evacuation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 30, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 9, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 10, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 1, 2022
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2022
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Install resident room doors of proper design and width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Maple Ridge Health Services offers Skilled Nursing / Long Term Care.
Maple Ridge Health Services is located at 2730 W RAMSEY AVE in MILWAUKEE, Wisconsin.
Reviews for Maple Ridge are sharply divided: many families praise attentive nurses, CNAs, and physical/occupational therapy staff who helped residents recover after surgery or illness, while a substantial number of other reviewers describe serious lapses in basic care, cleanliness, and staffing. The facility's long history in Milwaukee and its private-room setup are noted positively, but complaints about unanswered call lights, medication timing, and hygiene appear repeatedly.
Maple Ridge Health Services had 8 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Maple Ridge Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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