Celestial Queen
Jul 2026
I can't believe how this place is ran and how the patients are really being treated after reading the reviews
Autumn Lake Healthcare at Greenfield
5790 S 27TH ST
3.6(99 ratings)· MILWAUKEE average: 3.7
1 / 5Quick Facts
- Medicare rating
- 1 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 112
- Location
- Close proximity to several local hospitals
- Therapy Schedule
- Rehab therapy offered seven days a week
- Subacute Care
- 24-bed subacute wing with private entrance
- On-site Assisted Living
- Newly-renovated 49-suite assisted living unit
CMS Care Compare
What Families Think
Reviews of Autumn Lake Healthcare at Greenfield are sharply split: many families praise the rehab therapy team, nursing staff warmth, and cleanliness, while a substantial number describe serious lapses in basic care, hygiene, and management responsiveness. The facility handles both short-term rehab and long-term skilled nursing, with experiences varying widely depending on which staff and shift a resident encountered.
The Good
- Physical and occupational therapy repeatedly praised by families
- Many reviewers describe nursing staff as caring and attentive
- Facility and rooms described as clean and spacious by several
- Staff longevity and teamwork noted positively
- Hospice and end-of-life care experience praised by one family
- Front desk staff singled out as welcoming
The Bad
- Several reports of unanswered call bells and residents left soiled
- Multiple accounts of medication administration errors
- Repeated complaints about unresponsive or unprofessional management
- Two separate reports of bed bugs in resident rooms
AI-generated from reviews and community data.
About Autumn Lake Healthcare at Greenfield
Autumn Lake Healthcare at Greenfield is a nursing center located in Milwaukee, close to several local hospitals. The community provides sub-acute rehabilitation as well as long-term care, offering round-the-clock skilled nursing for residents with a wide range of complex medical conditions.
A newly-renovated assisted living unit, The Suites at Greenfield, offers private, comfortable apartments for independent seniors who want a built-in support system. The Suites includes 49 individual and companion suites designed with seniors' needs in mind, featuring kitchenettes, private accessible bathrooms with showers, and emergency call systems.
Rehabilitative therapy is offered seven days a week, with each resident receiving an individualized recovery plan that adapts as they progress. The multidisciplinary care team uses hands-on rehabilitation techniques aimed at restoring strength, mobility, and independence, supported by a state-of-the-art gym with rehabilitative equipment.
The community also includes a 24-bed subacute wing with its own private entrance, an exclusive dining room, and spacious rooms with private bathrooms, showers, and kitchenettes. Advanced care programs for complex medical conditions are overseen by in-house, board-certified specialists.
Daily life includes a full schedule of activities along with indoor and outdoor spaces for socializing, supported by physicians, nurses, and therapists working around the clock. Family members and friends are welcome to visit, and the community emphasizes creating a warm, homelike atmosphere for residents.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.6overall · 99 ratings combined
3.6★ on Google (99)
Tammy Dockter
Jun 2026
DO NOT send your loved one or go yourself to Autumn Lake. My husband was there for only a week in June of 2026 before he had to go back to the hospital. I gave him a shower shortly after he got there and he was never cleaned up after that.<br>PT was minimal at best. A MEETING with PT, OT and the social worker was considered a PT session and he never even was asked to sit up in bed. OT came back after the meeting for a good session.<br>My husband went to Autumn Lake after being in the hospital for very low blood count and weakness. He started having symptoms of being low again, and it took 2 days of me asking and finally getting mad before they checked his blood. Turns out he was dangerously low and I said he needed to get to the hospital right away for a transfusion. I was asked by Nurse Heidi if it could wait till Monday. It was 8am Saturday morning when she asked me that. I insisted and he went by ambulance to the hospital where he was admitted and given blood.<br>He takes a medicine 3 times a day with the last dose to be taken no sooner than 3 hours before bedtime. Twice they came in at 10 pm to not only give him a bedtime dose but it would have a 4th dose for the day. Thank God he had his senses to be able to refuse the medicine.<br>He was screamed at when he needed help in the bathroom.<br>I will say that there were some amazing workers like Quinn, Erika, Q, and Kristin. OT was great.<br>I was there 8 to 10 hours a day to help him with things that they should have been helping him with, but he could not wait the extreme wait times for the call bell to be answered. He still needs to go to rehab after he is released from the hospital, but I cleaned out his room and he will NOT be going back to Autumn Lake.
David Lessard
Apr 2026
Excellent staff i visit a family member in your facility
AnnMarie Amaya
Mar 2026
My mom stayed at Autumn Lake’s rehab facility for about 2 weeks. I cannot say enough about the staff. When my mom first arrived she could barely take a couple steps. Their physical and occupational therapists, with their expertise and kind inspiring words, gave my mom the motivation she needed to recover. The nurses and CNAs were so compassionate. I am so thankful for the care my mom received at this facility. Special thanks to Latika, Rose, Terese, Tabitha, Gina, Heidi, Alex, and Kari. You all certainly made a difference. We cannot thank you enough!
Jessica Garcia
Feb 2026
My family member is in room 8 and he's been seeing bed bugs
Frequently Asked Questions
What types of care does Autumn Lake Healthcare at Greenfield offer?
Autumn Lake Healthcare at Greenfield offers Skilled Nursing / Long Term Care.
Where is Autumn Lake Healthcare at Greenfield located?
Autumn Lake Healthcare at Greenfield is located at 5790 S 27TH ST in MILWAUKEE, Wisconsin.
What do families say about Autumn Lake Healthcare at Greenfield?
Reviews of Autumn Lake Healthcare at Greenfield are sharply split: many families praise the rehab therapy team, nursing staff warmth, and cleanliness, while a substantial number describe serious lapses in basic care, hygiene, and management responsiveness. The facility handles both short-term rehab and long-term skilled nursing, with experiences varying widely depending on which staff and shift a resident encountered.
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