MyLivingChoice

St. André Health Care

407 Pool St

3.4(15 ratings)

St. André Health Care — photo 11 / 5

Quick Facts

Total units
96
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
96
Accreditation
CARF-accredited for programs and services
Recognition
2025 AHCA/NCAL Silver National Quality Award
Care focus
Transitional care following hospital stays

What Families Think

St. André Health Care is a skilled nursing and rehabilitation facility in Biddeford, Maine, praised by some families for compassionate staff and strong PT/OT/speech therapy support, especially for post-hospital recovery. However, one detailed account describes serious neglect, unmonitored weight loss, and unresponsive nursing leadership, and another reviewer reported rude treatment from nursing staff.

The Good

  • Compassionate, understanding staff noted by multiple reviewers
  • Strong PT, OT, and speech therapy praised by families
  • Helped a resident regain independence after stroke
  • CARF-accredited programs and services
  • 2025 Silver National Quality Award recipient

The Bad

  • One detailed report of severe neglect, weight loss, and unmonitored care
  • One reviewer described rude treatment from nursing staff
  • One reviewer called the facility outdated

AI-generated from reviews and community data.

About St. André Health Care

St. André Health Care Facility is a 96-bed assisted living and nursing care community in Biddeford, Maine, offering comprehensive care delivered with empathy and compassion. The facility combines innovative practices and therapies while prioritizing residents' feelings and dignity.

The community provides a range of services including transitional care following hospital stays, rehabilitative services for injury recovery, and full-time nursing care. All residents and patients receive tailored care plans designed to guide them toward their optimum outcomes, supported by a welcoming and experienced staff focused on exceptional care for patients, residents, and their families.

St. André Health Care maintains CARF accreditation for its programs and services, demonstrating compliance with the latest performance standards. The facility was recognized as a 2025 Silver National Quality Award recipient by The American Health Care Association and National Center for Assisted Living (AHCA/NCAL).

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 15 ratings combined

3.4★ on Google (15)

Edmund Stubbs

May 2026

via Google

We do music for residents. Staff great to work with. Residents love us.

Andrew Nichols

Sep 2023

via Google

It was ok. I would not recommend taking any one there. Some of the nurses were very rude to me. Through my shoe under my bed and 5old me to get it with a broken ankle. Then hoop up stairs backwards.

Judy Robbins

Jul 2022

via Google

Do not, do not, do not place a loved one here. Admitted a dear friend there who was doing VERY WELL post stroke at New England Rehab. He was basically in bed three days before any rehab started. I had to ask them to get him up for meals and the rest of the time he was left isolated in his room except for the sessions with OT, PT, ST who were all wonderful. My friend was not eating and was complaining of discomfort in his intestinal area. I was told it must be that his " brief" was pinching him. As soon as I had the call of offer of a bed at the veterans home he got transferred, however, my friend was in such serious condition upon arrival he got transferred again to Maine Medical with severely elevated WBC, sodium, potassium and other labs and also diagnosed with a c-diff infection which is serious. The nursing care is pretty much absent at St. Andre's and charge nurses never reached out to me with any assessments and seemed to spend the vast majority of their time at a computer in their office. Briefly met the absent nurse manager after more than a week. I'm not sure she ever even laId eyes on my friend. I asked about the " standard of care" due to my friend having a gross looking mouth, no fluids ever on his tray, unshaven, etc. I was told the standard of care "depends on which CNA". I asked for and was told a Thrive nutritional supplement would be on every meal tray, but it was consistently not. When I would then request one at meal time the response was typically that they were " out of them" and would need to call the kitchen, often meaning a 20 minute wait. I asked one aide if she would assist him with his evening meal and the response was " I have 20 patients". My friend weighed 142-144 at new England Rehab. When I asked for his weight at St. Andre's I was told " we have no way to get a weight." He arrived at The Veteran's Home at a weight of 122. ( he was at St. Andre's 2 weeks) CNA's were charting that he was eating 25 to 50% of his meals and drinking his fluids. This is GROSSLY inaccurate. I could go on and on. Thankful for the quick and accurate assessment and care he received at his quick transiton to Maine Veteran's home. Currently is serious condition at MMC resulting from the neglect and lack of adequate care at St. Andre's. A week after he was there ( a kind man with a sharp mind still, and significant aphasia) told me " I only trust one person in this area." This place needs to take responsibility for their neglect. SHAMEFULL!!Now in hospice taking his last breaths.

Tammy C

Aug 2019

via Google

My mother was there back in 2014. The nurses CNA PT and OT and faculty was very good to my mother. I had her in a nursing/rehab center prior to St Andre’s and they just left her to die. St Andre’s gave me back my mom before her passing Oct 2014 at home. Very please with St Andre’s. Just outdated but great staff

Victoria Thibodeau

Jul 2019

via Google

My MIL has been there for over a month and all the staff are compassionate and understanding. They provide her with excellent care and the tools to help her become more independent! As a Fellow health care worker, it puts me at ease knowing my MIL has the best care available to her.

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Frequently Asked Questions

What types of care does St. André Health Care offer?

St. André Health Care offers Skilled Nursing / Long Term Care.

Where is St. André Health Care located?

St. André Health Care is located at 407 Pool St in Biddeford, Maine.

What do families say about St. André Health Care?

St. André Health Care is a skilled nursing and rehabilitation facility in Biddeford, Maine, praised by some families for compassionate staff and strong PT/OT/speech therapy support, especially for post-hospital recovery. However, one detailed account describes serious neglect, unmonitored weight loss, and unresponsive nursing leadership, and another reviewer reported rude treatment from nursing staff.

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