Edmund Stubbs
May 2026
We do music for residents. Staff great to work with. Residents love us.
1 / 5Quick Facts
- Total units
- 96
- Medicare rating
- 5 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 96
- Inspections
- View history (36 citations)
- Accreditation
- CARF-accredited for programs and services
- Recognition
- 2025 AHCA/NCAL Silver National Quality Award
- Care focus
- Transitional care following hospital stays
CMS Care Compare
What Families Think
St. André Health Care is a skilled nursing and rehabilitation facility in Biddeford, Maine, praised by some families for compassionate staff and strong PT/OT/speech therapy support, especially for post-hospital recovery. However, one detailed account describes serious neglect, unmonitored weight loss, and unresponsive nursing leadership, and another reviewer reported rude treatment from nursing staff.
The Good
- Compassionate, understanding staff noted by multiple reviewers
- Strong PT, OT, and speech therapy praised by families
- Helped a resident regain independence after stroke
- CARF-accredited programs and services
- 2025 Silver National Quality Award recipient
The Bad
- One detailed report of severe neglect, weight loss, and unmonitored care
- One reviewer described rude treatment from nursing staff
- One reviewer called the facility outdated
AI-generated from reviews and community data.
St. André Health Care is a senior living community in Biddeford, Maine offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 15 reviews.
About St. André Health Care
St. André Health Care Facility is a 96-bed assisted living and nursing care community in Biddeford, Maine, offering comprehensive care delivered with empathy and compassion. The facility combines innovative practices and therapies while prioritizing residents' feelings and dignity.
The community provides a range of services including transitional care following hospital stays, rehabilitative services for injury recovery, and full-time nursing care. All residents and patients receive tailored care plans designed to guide them toward their optimum outcomes, supported by a welcoming and experienced staff focused on exceptional care for patients, residents, and their families.
St. André Health Care maintains CARF accreditation for its programs and services, demonstrating compliance with the latest performance standards. The facility was recognized as a 2025 Silver National Quality Award recipient by The American Health Care Association and National Center for Assisted Living (AHCA/NCAL).
Types of Care at St. André Health Care
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of St. André Health Care
3.4overall · 15 ratings combined
3.4★ on Google (15)
Andrew Nichols
Sep 2023
It was ok. I would not recommend taking any one there. Some of the nurses were very rude to me. Through my shoe under my bed and 5old me to get it with a broken ankle. Then hoop up stairs backwards.
Judy Robbins
Jul 2022
Do not, do not, do not place a loved one here. Admitted a dear friend there who was doing VERY WELL post stroke at New England Rehab. He was basically in bed three days before any rehab started. I had to ask them to get him up for meals and the rest of the time he was left isolated in his room except for the sessions with OT, PT, ST who were all wonderful. My friend was not eating and was complaining of discomfort in his intestinal area. I was told it must be that his " brief" was pinching him. As soon as I had the call of offer of a bed at the veterans home he got transferred, however, my friend was in such serious condition upon arrival he got transferred again to Maine Medical with severely elevated WBC, sodium, potassium and other labs and also diagnosed with a c-diff infection which is serious. The nursing care is pretty much absent at St. Andre's and charge nurses never reached out to me with any assessments and seemed to spend the vast majority of their time at a computer in their office. Briefly met the absent nurse manager after more than a week. I'm not sure she ever even laId eyes on my friend. I asked about the " standard of care" due to my friend having a gross looking mouth, no fluids ever on his tray, unshaven, etc. I was told the standard of care "depends on which CNA". I asked for and was told a Thrive nutritional supplement would be on every meal tray, but it was consistently not. When I would then request one at meal time the response was typically that they were " out of them" and would need to call the kitchen, often meaning a 20 minute wait. I asked one aide if she would assist him with his evening meal and the response was " I have 20 patients". My friend weighed 142-144 at new England Rehab. When I asked for his weight at St. Andre's I was told " we have no way to get a weight." He arrived at The Veteran's Home at a weight of 122. ( he was at St. Andre's 2 weeks) CNA's were charting that he was eating 25 to 50% of his meals and drinking his fluids. This is GROSSLY inaccurate. I could go on and on. Thankful for the quick and accurate assessment and care he received at his quick transiton to Maine Veteran's home. Currently is serious condition at MMC resulting from the neglect and lack of adequate care at St. Andre's. A week after he was there ( a kind man with a sharp mind still, and significant aphasia) told me " I only trust one person in this area." This place needs to take responsibility for their neglect. SHAMEFULL!!Now in hospice taking his last breaths.
Tammy C
Aug 2019
My mother was there back in 2014. The nurses CNA PT and OT and faculty was very good to my mother. I had her in a nursing/rehab center prior to St Andre’s and they just left her to die. St Andre’s gave me back my mom before her passing Oct 2014 at home. Very please with St Andre’s. Just outdated but great staff
Victoria Thibodeau
Jul 2019
My MIL has been there for over a month and all the staff are compassionate and understanding. They provide her with excellent care and the tools to help her become more independent! As a Fellow health care worker, it puts me at ease knowing my MIL has the best care available to her.
Government Inspection History
3 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jun 13, 2025Fire Safety StandardHealth Standard24 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2025
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Install properly constructed and protected linen or trash chutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Establish procedures for tracking staff and patients during an emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2025
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2025
Jul 13, 2022Fire Safety StandardHealth Standard10 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2022
Install a two-hour-resistant firewall separation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 3, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 3, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 31, 2022
Nov 21, 2019Fire Safety StandardHealth Standard2 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2019
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does St. André Health Care offer?
St. André Health Care offers Assisted Living and Skilled Nursing / Long Term Care.
Where is St. André Health Care located?
St. André Health Care is located at 407 Pool St in Biddeford, Maine.
What do families say about St. André Health Care?
St. André Health Care is a skilled nursing and rehabilitation facility in Biddeford, Maine, praised by some families for compassionate staff and strong PT/OT/speech therapy support, especially for post-hospital recovery. However, one detailed account describes serious neglect, unmonitored weight loss, and unresponsive nursing leadership, and another reviewer reported rude treatment from nursing staff.
How did St. André Health Care do on recent health and safety inspections?
St. André Health Care had 3 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit St. André Health Care?
Submit the Request Information form on this page to connect with St. André Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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