MyLivingChoice

Biddeford Estates

2 Dartmouth St

3.5(23 ratings)· Biddeford average: 3.5

Biddeford Estates — photo 11 / 3

Quick Facts

What Families Think

Biddeford Estates receives mixed feedback, with many families praising a clean, friendly, home-like community, while a couple of serious complaints raise concerns about safety oversight and billing practices. Most reviewers who have lived there or visited speak positively about staff warmth and resident care, though a few flagged incidents point to gaps in supervision and communication.

The Good

  • Reviewers call staff friendly and caring
  • Residents describe it as feeling like home
  • Facility described as clean
  • Positive atmosphere among residents

The Bad

  • One report of a dementia resident leaving unsupervised and unnoticed
  • One reviewer described rude, unhelpful customer service from staff
  • One detailed complaint about medication delays and extra fees
  • One report alleging lack of communication after a safety incident

AI-generated from reviews and community data.

About Biddeford Estates

Biddeford Estates is a assisted living community in Biddeford, Maine.

Families rate Biddeford Estates 3.5 out of 5 based on 23 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Assisted Living

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Reviews

3.5overall · 23 ratings combined

3.5★ on Google (23)

Kenneth Alaiyan

Aug 2024

via Google

This is a civil rights volition removing an account unit and leaving the patients to sweltering in a room at 95 degrees.and know one knows anything as to where it went or why or if one is coming back.next was told not to talk to another patient because he is suing another patient for theft of his personal belongings. Next lack of medication delivery.next lack of information regarding meals and activities. Next lack of medical help by a provider and transportation to that doctor and making appointments to see that doctor.and even the change of medicine and reordering medication. When they run out you can't have any meds.out is out especially pain meds your beat.next help with a shower getting in and out your beat on that to. And the sepectations of paying for a TV and a fridge and an air conditioner to get and paying extra for cable and internet something they get for free and advertise free cable and wifi.with all these extra sir charges I can see how they all have new cars.next the training of five days to be a med nurse is ridiculous even a LPN is two years min and a pharmacy tech is two years what could you learn about giving delivery of meds or about meds<br>.my civil wright's have been violated. Several complaints have been sent to the authorities from the veterans administration from DHS main care and the district attorneys office.to list a few.

Katherine Pelletier (Kat)

Aug 2021

via Google

We had a Great time visiting some friends.

Peter Boudreau

Jun 2021

via Google

All I can say is my mother who suffers from dementia was able to walk out of that facility yesterday 06/27/21, and no one had a clue where she was nor were they looking for her outdoors. I know all this because I'm the one who found her. Mutiple calls have been made to the Administrator, and we were told she will call you back tomorrow. Are you kidding me. We still have heard nothing. Now we have a call into the CFO of New Communities and still have heard nothing. This is 100% unacceptable and can be tolerated.

JEANNE SELLICK

Dec 2020

via Google

If some of the staff wasn't working there. It would be a 5 star. Customer service was really bad. Very rude and would not let me buy a baby jesus because no one would check price for me ask manager said he didn't have time. And 2 other managers walking around doing nothing and getting paid customer service sucked

Ed Small

Dec 2019

via Google

It's a clean assisted living and the employees are friendly and give excellent care to the residents

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Frequently Asked Questions

What types of care does Biddeford Estates offer?

Biddeford Estates offers Assisted Living.

Where is Biddeford Estates located?

Biddeford Estates is located at 2 Dartmouth St in Biddeford, Maine.

What do families say about Biddeford Estates?

Biddeford Estates receives mixed feedback, with many families praising a clean, friendly, home-like community, while a couple of serious complaints raise concerns about safety oversight and billing practices. Most reviewers who have lived there or visited speak positively about staff warmth and resident care, though a few flagged incidents point to gaps in supervision and communication.

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