MyLivingChoice

Southridge Rehabilitation

10 May Street

3.6(14 ratings)· Biddeford average: 4.2

Southridge Rehabilitation, photo 11 / 2

Quick Facts

Total units
62
Medicare rating
2 of 5

CMS Care Compare

Ownership
Non profit, Other
Certified beds
62

What Families Think

Reviews of Southridge Rehabilitation are mixed, with some families praising the compassionate, family-like care given over long stays, while others report serious safety and communication failures, including an unsafe discharge and medication mix-ups. Google raters give it 3.6 out of 5 based on a small number of reviews.

The Good

  • Staff described as loving and family-like
  • Consistent care over multi-year stays
  • Comforting support to families during a resident's death

The Bad

  • One report of an unsafe hospital discharge
  • One report of missing medications at discharge
  • Reviewers describe disrespectful, uncaring staff interactions
  • One report of cleanliness and food quality complaints

AI-generated from reviews and community data.

Southridge Rehabilitation is a senior living community in Biddeford, Maine offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 14 reviews.

About Southridge Rehabilitation

Southridge Rehabilitation is a skilled nursing and long-term care community in Biddeford, Maine, licensed for up to 62 residents. All beds are certified for Medicare and Medicaid. The facility offers 24-hour staffing with on-site nursing, private rooms and bathrooms, medication management, housekeeping, laundry service, and a range of amenities including a restaurant-style dining room, gathering spaces, social activities, cable television, dietary accommodations, an emergency call system, and wheelchair accessibility.

The community holds a CMS overall rating of 2 out of 5 stars. Reviews are mixed. Some reviewers describe deeply compassionate end-of-life care and staff who provided meaningful support during difficult times. Others express serious concerns about quality, cleanliness, medication management, and communication between staff and families. One reviewer wrote, "they truly became her family," while another raised safety concerns about discharge decisions and medication protocols.

Types of Care at Southridge Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Southridge Rehabilitation

3.6overall · 14 ratings combined

3.6★ on Google (14)

Cheryl Delisle

Apr 2026

via Google ↗

This is your typical depressing nursing home it's not really that clean and according to the residents the food isn't that good. But if you're looking to dump family members that you're not really wanting to deal with why not. Go and live your best life they won't but you can.

Sharon Burnell

Sep 2021

via Google ↗

The Southridge staff provided a loving and safe home for my mother in law for almost 6 years. During the covid pandemic restrictions they truly became her family. Their love for her and her love for them was so obvious and comforting to us. Mom just recently passed away under their loving and thoughtful care. They were angels during her final hours and took care of her family through this difficult time.

Debra Ames

Sep 2018

via Google ↗

I would not send a cat there.My father past away at that rotten place in 2014 my dad past away all alone they never called me to tell me he was passing away. there excuse was it was 2:00 am

Nick Labun

Aug 2017

via Google ↗

not impressed... they did a discharge of my mother in law and she should not have left... she cant even walk... it is an UNSAFE discharge... carol didn't send half of the medications with her... when we and our in house nurses call for her med amounts we are treated with such disrespect and non caring its unbelievable ... DO NOT SEND ANYONE you care about here

james iezzi

Mar 2017

via Google ↗

My stepgrandmother died here jeannette peare rip i know you are in heaven always had a goodheart

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Government Inspection History

6 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 7, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

Jun 2, 2025Health Complaint1 citation
  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025

Mar 5, 2025Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 27, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 27, 2025

Jun 26, 2024Fire Safety StandardHealth Standard12 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 5, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 2, 2024

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 3, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 15, 2024

Mar 10, 2023Fire Safety StandardHealth Standard22 citations
  • Provide and implement an infection prevention and control program.

    Severity L of L: immediate jeopardy, widespreadCorrected Apr 12, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 24, 2023

  • Report COVID19 data to residents and families.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2023

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2023

  • Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2023

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2023

  • Install noncombustible or limited-combustible interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2023

  • Have proper medical gas storage and administration areas.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 24, 2023

  • Install corridor and hallway doors that block smoke.

    Severity B of L: potential for minimal harm, patternCorrected Apr 24, 2023

Apr 15, 2021Fire Safety StandardHealth Standard5 citations
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2021

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2021

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Jun 23, 2021

  • Keep residents' personal and medical records private and confidential.

    Severity B of L: potential for minimal harm, patternCorrected Jun 23, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Southridge Rehabilitation offer?

Southridge Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Southridge Rehabilitation located?

Southridge Rehabilitation is located at 10 May Street in Biddeford, Maine.

What do families say about Southridge Rehabilitation?

Reviews of Southridge Rehabilitation are mixed, with some families praising the compassionate, family-like care given over long stays, while others report serious safety and communication failures, including an unsafe discharge and medication mix-ups. Google raters give it 3.6 out of 5 based on a small number of reviews.

How did Southridge Rehabilitation do on recent health and safety inspections?

Southridge Rehabilitation had 6 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Southridge Rehabilitation?

Submit the Request Information form on this page, or contact Southridge Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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