Foster Krebs
Aug 2026
Shannon and her team are phenomenal and do an amazing job caring for their residents!
Spring Arbor of Steele Creek
13600 S. Tryon St.4.2(39 ratings)· Charlotte average: 4.3
Part of Allegro Senior Living · 57 communities · 4.6★ average
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1 / 6Quick Facts
- Licensed capacity
- 90 residents
- Ownership
- Rebranded from Wickshire to Spring Arbor in 2024
- Memory Care Setup
- Secure environment for residents with dementia
- Operator
- Family-managed company with 40+ years experience
North Carolina DHSR
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this community are sharply divided, reflecting a recent ownership change from Wickshire Steele Creek to Spring Arbor in 2024. Many families praise the warmth and personal attention from caregivers, especially in memory care, while a significant number of older reviews describe serious neglect, theft, and medication errors under the previous management. Newer reviews since the ownership transition are largely positive, citing improved leadership and care quality, though some concerns about staffing and communication persist.
What reviewers praise
- Staff show genuine warmth, painting nails and braiding hair
- Memory care team praised repeatedly for compassionate, attentive care
- Admissions staff described as informative and supportive during move-in
- Facility called clean with a welcoming atmosphere
- New ownership investing in renovations and updates
What reviewers flag
- Multiple serious past reports of neglect, theft, and medication errors
- Several reviewers mention chronic understaffing
- One report of a broken transportation vehicle with no backup
- Confusing history of ownership changes and a temporary license issue
AI-generated from reviews and community data.
Spring Arbor of Steele Creek is a senior living community in Charlotte, North Carolina offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Transportation Services. Families rate it 4.2 out of 5 across 39 reviews.
About Spring Arbor of Steele Creek
Spring Arbor of Steele Creek is an assisted living and memory care community located in the Steele Creek area of Charlotte, North Carolina. Operated by Allegro Senior Living, a family-managed organization with over 40 years of experience, the community is designed to provide supportive and engaging senior living for residents who value both independence and care.
The assisted living program offers personalized support combined with the comfort of private apartments, allowing residents to maintain their independence while receiving care tailored to their needs. Memory care at Spring Arbor provides a secure environment for individuals living with Alzheimer's or other forms of dementia, with holistic, evidence-based care that addresses the mind, body, and spirit.
Daily services include transportation assistance to help residents reach their destinations, shopping opportunities, and on-site activities. The community emphasizes personalized care programs, dedicated nurses, and weekly outings. Care is thoughtfully integrated into residents' routines, with an emphasis on consistency and individualized attention that evolves alongside changing needs.
Life at Spring Arbor is shaped by connection and familiarity, with residents free to choose how they spend their time, whether joining activities, spending time with neighbors, or enjoying quieter moments. The community is designed to feel comfortable and natural, allowing residents to feel supported and at ease while maintaining their preferred lifestyle and routines.
Types of Care at Spring Arbor of Steele Creek
Assisted LivingMemory Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Transportation Services
Activities
- Birthday / Holiday Parties
- Day Trips and Outings
- Grocery Shopping and Errands
- Social Activities
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Help Me ChooseReviews of Spring Arbor of Steele Creek
4.2overall · 39 ratings combined
4.2★ on Google (39)
Megan Ridenhour
Aug 2026
We are extremely grateful that we found Spring Arbor and for the wonderful staff on the memory care team, especially Angie. Our loved one is thriving now that she has moved here - her room is always kept clean, she enjoys three meals per day plus snacks, there are always activities and fun things happening in the main areas, and I sleep better at night knowing she’s taken care of and in great hands.<br><br>Since moving into Spring Arbor, our mothers health and mental wellbeing has improved significantly and my sister and I have been able to move out of the caregiving role day to day and have been able to spend quality time enjoying our mom. None of this would be possible without Angie and her amazing memory care team.<br><br>Making decisions regarding senior care is extremely difficult and overwhelming, but I have felt supported and understood since moving my mom to Spring Arbor and I recommend this facility to anyone that’s going through a similar scenario.<br><br>Thank you Angie & Spring Arbor!
sonja Schulterbrandt
Jul 2026
The greatest thing about spring arbor is the staff that takes care of us everyday they really care also I want to thank the kitchen staff for the kindness of serving and the staff they really respect you and realize that you are still a person .
Michelle Carr
Jul 2026
Our family will always be grateful for the wonderful care my dad received during his time in Memory Care. The staff treated him with kindness, patience, dignity, and compassion every single day, and that gave us so much comfort during a very difficult time.<br>A special thank you to Aungela—for everything, especially the laughs, the tears, and for keeping me sane. Thank you to Diamond, Heather, Jasmine, Chelsea, Danyell, and so many others who made such a difference in my dad's life. Every one of you consistently went above and beyond, often using your own personal phones so I could FaceTime with my dad, especially since I live out of state. That level of thoughtfulness and compassion is something our family will never forget.<br>Living in the Northeast, I've heard so many difficult stories about memory care facilities. Experiencing the care my dad received here showed us what exceptional memory care truly looks like. The compassion, respect, and genuine love shown to both my dad and our family far exceeded anything we could have hoped for.<br><br>Thank you to the entire Memory Care team for caring for my dad as if he were your own family. Along the way, you became our extended family, and that means more to us than words can express. We will never forget the love, support, and kindness you showed not only to my dad, but to our entire family.
Charles Tinsley
Jul 2026
The level of dedication, clinical excellence, and heartfelt compassion exhibited by the staff here is unmatched. It’s a wonderful, uplifting environment for both the staff and the residents. I have absolutely nothing but great things to say about this community!
Frequently Asked Questions
What types of care does Spring Arbor of Steele Creek offer?
Spring Arbor of Steele Creek offers Assisted Living and Memory Care.
How much does Spring Arbor of Steele Creek cost?
Spring Arbor of Steele Creek has not published its pricing. For context, communities in Charlotte that publish rates start around $3,849 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Where is Spring Arbor of Steele Creek located?
Spring Arbor of Steele Creek is located at 13600 S. Tryon St. in Charlotte, North Carolina.
What do families say about Spring Arbor of Steele Creek?
Spring Arbor of Steele Creek carries a 4.2 out of 5 rating from 39 Google reviews. Reviews for this community are sharply divided, reflecting a recent ownership change from Wickshire Steele Creek to Spring Arbor in 2024. Many families praise the warmth and personal attention from caregivers, especially in memory care, while a significant number of older reviews describe serious neglect, theft, and medication errors under the previous management. Newer reviews since the ownership transition are largely positive, citing improved leadership and care quality, though some concerns about staffing and communication persist. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Spring Arbor of Steele Creek?
Submit the Request Information form on this page, or contact Spring Arbor of Steele Creek directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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