Janice Kennedy
Jul 2026
If I could give a negative number I would. I just brought my mother home from this facility after 18 days. It was the worst experience we have had in any healthcare setting. Call lights were rarely responded to even after 90 minutes. The lack of response to call lights caused her to have several “accidents” which was very humiliating for her. I had to ask about 10 people and beg to get them to help her with a shower. After my begging several staff she finally got 2 showers in the 18 days she was there. We ended up staying at her bedside from 8am till 10pm so we could help her. The first 4 days she did not get her inhaler. When she began wheezing I asked them about it and the said it hadn’t come in from the pharmacy. Medications were rarely on time sometimes as much as 2 hours late. Even though I continually requested therapy focus on her walking she received much more Occupational therapy than Physical therapy. Her bedside commode was rarely emptied by staff. We had to empty it several times a day. I was told by the discharge planner that therapy would assist us with transferring her into the car upon discharge and that would count as her therapy for the day but when we asked they said they weren’t allowed. I should note that I spoke with the interim administrator, a couple of nurse managers and several direct care staff about my concerns and they did little to nothing to improve her care or the care of other residents whose call lights were on for 45-60 minutes with no response. Do yourself and your family members a favor and avoid this facility at all cost!
