Judy Thomas
Jul 2025
Lisa is great, very helpful in every way, with Terry , breakfast, snack for Terry, makes our beds, helps with doing dishes. Whatever we need done. Melissa is very nice when she makes her visits.
1 / 5Quick Facts
- Care hours
- Can arrange 24-hour in-home care coverage
- Care oversight
- Office staff regularly checks in on caregiving quality
- Client base
- Serves clients through Medicaid Waiver program
What Families Think
Home Instead in New Albany, Indiana is a home health and hospice agency that families praise for reliable, attentive caregivers and responsive office staff. Reviewers highlight consistent caregiver matching, strong communication, and flexibility in covering shifts, including for clients with dementia or complex needs.
The Good
- Caregivers described as kind, respectful, and reliable
- Office staff proactively checks in on care quality
- Able to arrange 24-hour care coverage
- Strong caregiver-client consistency and trust over time
- Responsive to schedule changes and call-ins
AI-generated from reviews and community data.
Home Instead is a home care agency serving New Albany, Indiana offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.7 out of 5 across 35 reviews.
About Home Instead
Home Instead is a home health and hospice provider serving New Albany, Indiana. The organization offers in-home care services for seniors and individuals with medical needs, coordinating caregivers and support staff to help clients remain at home.
Families consistently praise the quality and reliability of Home Instead's caregivers. Reviewers highlight staff professionalism, responsiveness to requests, and genuine care, noting that caregivers show up prepared and attentive rather than distracted. One family mentioned their caregiver "celebrated her 100 days" of consistent, excellent service; another emphasized the agency's speed in covering call-ins, reporting at least 95% coverage even for 24-hour care needs. Families also commend the office team for their warmth and quick problem-solving when scheduling adjustments arise.
Home Instead holds a 4.7 out of 5 Google rating based on 35 reviews, with families describing the service as exceptional and expressing gratitude for the match between their specific needs and the caregivers assigned.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Home Instead
4.7overall · 35 ratings combined
4.7★ on Google (35)
Jennifer Owsley
Jun 2025
I feel so fortunate to have Home Instead and they have provided me with exceptional caregivers. When ever a caregiver had to call in Mellisa and Kirsten are right on it to get me a caregiver. The staff is very friendly and warm and welcoming
Vicki Pilcher
May 2025
I have had several home health agencies assigned to me through the Waiver program with Medicaid. The last agency sent me 17 different aids. Most spent their time with me on their cell phones. Never was I provided an assistant that was as kind, caring and respectful as Home Instead. Their staff has provided the professional service I expect by calling me and visiting me to check on the support they are providing me. No other agencies of the 4 I have been assigned have done this. Others have not called me to even tell me if anyone was coming to care for me. Aids have been inappropriate in many ways including their appearance, phone use, not knowing how to perform simple tasks as cleaning a sink and tub. As an RN, BSN I had previous positive contact with Home Instead. I should have asked for them to be my provider from the beginning, but I allowed the choice to be made for me. Big mistake! Home Instead stands out to provide what they contract to do. Thanks
K C
Feb 2025
Home Instead has been the most perfect Caregiver Provider I've ever used! They accommodate needs and provide caregivers that perform excellent service. Update: Home Instead continues to be a most excellent Caregiver Provider. I have been blessed to be matched with such an amazing caregiver! Catie just celebrated her 100 days with me and I couldn't be more pleased with the care she gives. She knows me and my routine and does what needs to be done, without me having to ask! And the office staff are such kind professionals. Kim, Kirsten, Melissa, Zandy and Collette are the absolute best! They check in on me and the services being provided, they accommodate schedule changes when needed, and are always so kind when doing these and many other things. I am blessed to know that I will never have to change my caregiver or provider!
debbie riley
Apr 2024
We started with Home Instead in October 2023, they smoothly, took over from the other Caregiver company and have stepped up to all of our requests and needs for my mother. She is 85 years old downward spiraling in dementia. They work very fast to try to cover call ins, And I would say at least 95% of them have been covered. We recently requested 24 hour care and they could help us through the weekdays. Home Instead has been quite the blessing to our family and we can say nothing but good we have a wonderful daytime and nighttime caregivers That we 100% trust with our mother. Thanks to all the employees for helping make our lives easier Debra Riley.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 1401 State St in New Albany, Indiana.
What do families say about Home Instead?
Home Instead in New Albany, Indiana is a home health and hospice agency that families praise for reliable, attentive caregivers and responsive office staff. Reviewers highlight consistent caregiver matching, strong communication, and flexibility in covering shifts, including for clients with dementia or complex needs.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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