MyLivingChoice

Home Instead

1401 State St

4.7(35 ratings)· New Albany average: 4.3

Home Instead — photo 11 / 5

Quick Facts

Care hours
Can arrange 24-hour in-home care coverage
Care oversight
Office staff regularly checks in on caregiving quality
Client base
Serves clients through Medicaid Waiver program

What Families Think

Home Instead in New Albany, Indiana is a home health and hospice agency that families praise for reliable, attentive caregivers and responsive office staff. Reviewers highlight consistent caregiver matching, strong communication, and flexibility in covering shifts, including for clients with dementia or complex needs.

The Good

  • Caregivers described as kind, respectful, and reliable
  • Office staff proactively checks in on care quality
  • Able to arrange 24-hour care coverage
  • Strong caregiver-client consistency and trust over time
  • Responsive to schedule changes and call-ins

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice community in New Albany, Indiana.

Families rate Home Instead 4.7 out of 5 based on 35 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.7overall · 35 ratings combined

4.7★ on Google (35)

Judy Thomas

Jul 2025

via Google

Lisa is great, very helpful in every way, with Terry , breakfast, snack for Terry, makes our beds, helps with doing dishes. Whatever we need done. Melissa is very nice when she makes her visits.

Jennifer Owsley

Jun 2025

via Google

I feel so fortunate to have Home Instead and they have provided me with exceptional caregivers. When ever a caregiver had to call in Mellisa and Kirsten are right on it to get me a caregiver. The staff is very friendly and warm and welcoming

Vicki Pilcher

May 2025

via Google

I have had several home health agencies assigned to me through the Waiver program with Medicaid. The last agency sent me 17 different aids. Most spent their time with me on their cell phones. Never was I provided an assistant that was as kind, caring and respectful as Home Instead. Their staff has provided the professional service I expect by calling me and visiting me to check on the support they are providing me. No other agencies of the 4 I have been assigned have done this. Others have not called me to even tell me if anyone was coming to care for me. Aids have been inappropriate in many ways including their appearance, phone use, not knowing how to perform simple tasks as cleaning a sink and tub. As an RN, BSN I had previous positive contact with Home Instead. I should have asked for them to be my provider from the beginning, but I allowed the choice to be made for me. Big mistake! Home Instead stands out to provide what they contract to do. Thanks

K C

Feb 2025

via Google

Home Instead has been the most perfect Caregiver Provider I've ever used! They accommodate needs and provide caregivers that perform excellent service. Update: Home Instead continues to be a most excellent Caregiver Provider. I have been blessed to be matched with such an amazing caregiver! Catie just celebrated her 100 days with me and I couldn't be more pleased with the care she gives. She knows me and my routine and does what needs to be done, without me having to ask! And the office staff are such kind professionals. Kim, Kirsten, Melissa, Zandy and Collette are the absolute best! They check in on me and the services being provided, they accommodate schedule changes when needed, and are always so kind when doing these and many other things. I am blessed to know that I will never have to change my caregiver or provider!

debbie riley

Apr 2024

via Google

We started with Home Instead in October 2023, they smoothly, took over from the other Caregiver company and have stepped up to all of our requests and needs for my mother. She is 85 years old downward spiraling in dementia. They work very fast to try to cover call ins, And I would say at least 95% of them have been covered. We recently requested 24 hour care and they could help us through the weekdays. Home Instead has been quite the blessing to our family and we can say nothing but good we have a wonderful daytime and nighttime caregivers That we 100% trust with our mother. Thanks to all the employees for helping make our lives easier Debra Riley.

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