Amy Christine
Jun 2026
Do. Not. Go. Here. No one will answer the phone. Residents in memory care seemingly vanish into thin air.
Salem West Healthcare Center
2511 Bentley Drive
3(28 ratings)· Salem average: 3.4
1 / 5Quick Facts
- Total units
- 80
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 80
- Ownership
- Part of a family-owned national skilled nursing chain
CMS Care Compare
What Families Think
Reviews for Salem West Healthcare Center are sharply divided, with a Google rating of 3 from 28 reviews. Several family members describe serious lapses in medical attention, communication, and cleanliness, including accounts of residents who died after alleged neglect, while at least one reviewer praised the staff's compassion and training.
The Good
- One reviewer praised staff as respectful, empathetic, and well trained
- Offers structured activities like bingo and therapy dog visits
- Annual classic car cruise for residents
- Programming aimed at emotional and physical recovery
The Bad
- Multiple reports describe neglect linked to resident deaths
- Several reviewers say phone calls go unanswered
- One report of a strong urine odor in the facility
- One reviewer said memory care residents were hard to track down
- No pricing information published
AI-generated from reviews and community data.
About Salem West Healthcare Center
Salem West Healthcare Center is a skilled nursing facility in Salem, Ohio offering short-term senior rehabilitation, subacute care, and long-term care with programming focused on emotional and physical well-being.
The facility creates personalized care plans for residents regardless of their specific care needs. The center serves those requiring long-term care for chronic conditions as well as seniors recovering from surgery or injury, with the goal of helping patients return home as quickly and safely as possible.
Resident activities include bingo nights, therapy dog visits, community outings, and an annual classic car cruise. The center emphasizes social connection as an important part of the healing and recovery process.
Salem West Healthcare Center is part of the CommuniCare Family of Companies, a family-owned provider of post-acute care services that has grown to become one of the nation's largest operators of skilled nursing rehabilitation facilities, long-term care facilities, and independent rehabilitation facilities.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3overall · 28 ratings combined
3★ on Google (28)
Wanda Lieder
Mar 2026
All of the 5 stars are from employees. The last time I went in here all I smelled was urine. My sister has to go here to recover sometimes. No nursing home should be open in this condition.also my sister died after falling and being placed back into a wheelchair. My dad found her the next day and she couldn’t talk. She was taken to the hospital and passed a week later from a brain bleed.
Britt Sami
Jul 2024
The staff work especially hard to make sure their residents get the best care possible.
Beth Nicholson
Jul 2024
If I could give a zero I would ! Very terrible care for patients .
Mike Swiger
Jan 2024
when I Was looking for a nursing home it was very hard but when I walked into Salem West it was inviting all there staff was very nice and very helpfull.I would highly recommend this facility to people.Iam very pleased with the facility myself.The staff is very compassionate with each resident.They seem to care for each of there residents
Frequently Asked Questions
What types of care does Salem West Healthcare Center offer?
Salem West Healthcare Center offers Skilled Nursing / Long Term Care.
Where is Salem West Healthcare Center located?
Salem West Healthcare Center is located at 2511 Bentley Drive in Salem, Ohio.
What do families say about Salem West Healthcare Center?
Reviews for Salem West Healthcare Center are sharply divided, with a Google rating of 3 from 28 reviews. Several family members describe serious lapses in medical attention, communication, and cleanliness, including accounts of residents who died after alleged neglect, while at least one reviewer praised the staff's compassion and training.
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